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Five Not-so-typical meetings at #HIMSS18

Posted on March 7, 2018 I Written By

Colin Hung is the co-founder of the #hcldr (healthcare leadership) tweetchat one of the most popular and active healthcare social media communities on Twitter. Colin speaks, tweets and blogs regularly about healthcare, technology, marketing and leadership. He is currently an independent marketing consultant working with leading healthIT companies. Colin is a member of #TheWalkingGallery. His Twitter handle is: @Colin_Hung.

As the first day of the #HIMSS18 exhibit hall dawned, I had mentally prepared myself for a series of meetings where we would be discussing the product updates, client signings and releases of new thought-leadership content. Fortunately, the universe decided to throw a curveball and I ended up with no fewer than five meetings that were completely different than what I expected.

Meeting 1 – Nuance

I had the opportunity to sit down with Nuance at #HIMSS18. I wrote an earlier post about their #AI Marketplace and I fully expected to listen to an update on that effort plus learn details about the company’s recent announcement of a multi-year collaboration with Partners Healthcare. They surprised me by speaking instead about the importance of their work in the area of incidental findings.

Brenda Hodge, Chief Marketing Officer of Nuance Healthcare spoke passionately about the work that Nuance is doing to help ensure incidental findings are brought to the attention of primary care physicians. Through their AI prioritization algorithms and natural-language-processing capabilities, Nuance has plans to capture this potentially vital imaging information and highlight it so that the right clinical interventions can be applied sooner.

It was the fervor and fire with which Hodge spoke that was the not-so-typical part of our meeting. It was fun to share that moment with a kindred spirit, passionate about improving healthcare.

Meeting 2 – Voalte

The good folks at Voalte provided me the opportunity to do something I have never done at HIMSS – moderate a meetup. We assembled a fantastic group of panelist: @ShahidnShah @innonurse @drandrew76 and Angela Kauffman (from @Voalte) had a lively discussion about Physician Communications. The meetup was even better than I expected.

The conversation flowed easily. Online engagement was high. A good sized crowd gathered to listen. It was a fantastic way to start the day. We captured the meetup on video so watch for clips from the meetup on the Healthcare Scene YouTube channel once we recover from #HIMSSanity.

Meeting 3 – TigerConnect (Formerly Known as TigerText)

I stopped by for a quick chat with the team at TigerConnect – the company formally known as TigerText – to talk about their recent rebrand. This meeting was atypical of ones I have had at HIMSS because it was solely focused on their marketing rather than on their products. It was refreshing to have the chance to get a behind-the-scenes view of their recent rebranding initiative.

TigerText is a pioneer in the field of secure communications in hospitals and their brand had become well-established. Unfortunately the “Text” portion of their name was becoming a limitation as their company expanded into adjacent spaces and extended their platform’s capabilities. In just a few months, they made the decision to rebrand and executed it in time for #HIMSS18.

I’ll be writing a more in-depth piece on this after HIMSS, but felt it was worth mentioning because I have never had this type of frank, honest marketing conversation at HIMSS before.

Meeting 4 – Lenovo Health

I stopped by the Lenovo Health booth to see what new things were happening – especially since I had the chance to attend their HealthIT Think Tank event last year. I came for news and I ended up taking a selfie with a custom-made sign. It was energizing to just do something fun in their booth. It was 10 minutes of being creative and capturing a moment in their space. You can see how big our smiles are in the pictures we took.

Meeting 5 – Cerner

The team at Cerner reached out a few days ago and asked to get together. By pure chance, they suggested a time that had recently freed up on my calendar (one of the few open spots I had). I honestly did not read the request carefully before agreeing to it. I thought I was going to be part of a press briefing that was being broadcast. It turned out that the Cerner team wanted to me to be part of their onsite podcast.

We ended up have a wonderful conversation about Day 1 of the HIMSS18 exhibit hall. It was a free-flowing discussion that I was not expecting. You can listen to the podcast here.

It was so much fun that we continued chatting for 20min after we wrapped the recording. At the end I had the opportunity to officially welcome the Cerner podcasting/social media/marketing crew to #pinksocks. Like the Lenovo Health meeting earlier, it was a rare chance to create a lasting memory. I will not soon forget that #pinksocks gifting – the enthusiasm, surprise and good feeling was just incredible.

Day 1 takeaway – small moments, lasting memories

For me, Day 1 of the HIMSS18 exhibit hall was all about creating lasting memories from small moments. It wasn’t about the big splashy announcements, but the open/honest conversation. As I reflect on the day, I can’t help but smile at the how the stars aligned to give me a day at HIMSS that is the ideal we strive for in healthcare. Imagine if all across the healthcare ecosystem, clinicians were able to have small moments with patients that were open, honest, free-flowing as well as conversational and where both left the encounter feeling energized.

We need more days like this.

Connecting and Meeting Up with People at #HIMSS18

Posted on February 14, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The 2018 HIMSS Annual Conference is just over 3 weeks away. For those not familiar with the event, it’s the behemoth of healthcare IT conferences which brings together 40,00-50,000 attendees and 1300 exhibitors at the Sands Convention Center in Las Vegas. It’s a week long healthcare IT extravaganza where you can connect with a wide variety of people from across the industry. However, it can no doubt be overwhelming for those attending for the first time (or even the 20th time for that matter).

If you talk to anyone who attends conferences regularly, they usually comment that the best part of the conference is spending time engaging with attendees and learning from their experience. This idea resonated so much with me that last year I decided to put together a series of meetups at HIMSS17. It was a smashing success of engagement, learning, and connection. After that success, we’re back with a wonderful schedule of meetups at HIMSS18 as well.

These meetups are open discussions. We generally feature a panel of influencers, thought leaders, and all-around interesting people who can make sure everyone gets a lot of value from the meetup. However, we want you to get involved as well. At these meetups, we encourage questions and comments from the audience so we can all learn and share with each other. We hope you’ll join us to share your insights, experiences, and perspectives and learn from others in the community.

So, without further ado, here’s our schedule of meetups at the HIMSS 2018 Annual Conference! Only the New Media Meetup requires registration. All of the rest you can just show up and attend.

Tuesday, March 6, 2018 HIMSS Meetups

Physician Communication Meetup
Tuesday, 3/6, 11:00-11:45 AM at the Voalte Booth #7131
Coordinating communication among care teams is a challenge every hospital faces. One of the most difficult aspects is how to manage physician communication. Bringing physicians into the care team communication loop can improve care, lower costs and increase efficiency. Join Danielle Siarri (@innonurse), Shahid Shah (@ShahidNShah), Angela Kauffman (@Voalte), Andrew Burchett, DO (@drandrew76), Candace Capps (@lbsolutions), and Colin Hung (@Colin_Hung) for a discussion about the challenges of physician communication and how to overcome them.

Consumer Solutions for a Positive, Healthier Patient Experience Meetup
Tuesday, 3/6, 12:50-1:35 PM at the MEDITECH Booth #1360

Do your patients feel connected to their physicians and other healthcare providers? Do they feel they are being listened to, and do they have access to the information they need to stay healthy and engaged? Join this meetup with Helen Waters (@HelenMEDITECH), Andrew Burchett, DO (@drandrew76), Max Stroud (@MMaxwellStroud), Lygeia Ricciardi (@Lygeia), Randy McCleese (@McCleeseRandy), and John Lynn (@techguy) where we’ll discuss how the MEDITECH patient portal and MHealth Apps keep patients informed and connected using features like direct appointment booking, provider messaging, integration with wearables, online questionnaires, and more. We’ll also talk about embedded video visits and how they provide patients with a personal and convenient means of interacting with their own physicians.

Data Hygiene in Healthcare: The First Step to Getting Value Out of Your Data Meetup
Tuesday, 3/6, 2:00-2:45 PM at the DellEMC Booth #3613

Digital transformation is happening in healthcare. With digitization, comes automation. With automation comes more applications. With more applications, comes more data. ‘Dirty data’ might cost you more than you realize…especially when it’s stored in legacy applications that are not managed well. Join the discussion with David Dimond (@NextGenHIT), Dan Trott (@DanTrottDell), Geeta Nayyar, MD (@gnayyar), Linda Stotsky (@EMRAnswers), Michael Joseph (@HealthData4All), James Lowey (@loweyj), Dr. Nick van Terheyden (@drnic1), Michael Archuleta (@Michael81082), and John Lynn (@techguy) and share your insights into this important topic.

HIMSS Social Media Ambassador Meetup
Tuesday, 3/6, 3:00-3:45 PM at the HIMSS Spot, Level 2, Lobby C

We’re honored that two of Healthcare Scene’s bloggers, @colin_hung and @coherencemed, were selected as 2 of 20 HIMSS Social Media Ambassadors. This is a select group of some of the most influential people in healthcare IT social media. This meetup organized by HIMSS will bring together the 20 social media ambassadors to talk about insights into healthcare IT, HIMSS18, and social media.

Wednesday, March 7, 2018 HIMSS Meetups

Data Innovation: Machine Learning and Artificial Intelligence in Healthcare – it’s happening… Meetup
Wednesday, 3/7, 11:00-11:45 AM at the DellEMC Booth #3613

It’s no secret, the healthcare industry has an (over) abundance of data. There are lots of mergers/acquisitions and consolidations taking place in the industry which only complicates matters and intensifies the playing field. There is likely a ton of analysis that’s not currently being done that could potentially provide better insights and results for healthcare organizations—their doctors, researchers, and patients. Now that we have the data, how do we make it useful? How can we deploy machine learning and artificial intelligence technologies into driving better results in a healthcare environment? How do you take the data and make it actionable? We invite you to join Geeta Nayyar, MD (@gnayyar), Dr. Nick van Terheyden (@drnic1), James Lowey (@loweyj), Michael Archuleta (@Michael81082), and John Lynn (@techguy) to discuss this hot topic.

#HITsm and #hcldr Picture and Meetup
Wednesday, 3/7, 12:15-12:45 PM (or however long people hang out) in the Sands Lobby downstairs by the large HIMSS sign/statue

This year we decided to keep things really simple for our #HITsm and #hcldr meetup at HIMSS 2018. Join us by the massive HIMSS letters/statue/sign to take a community picture with the sign and then mix and mingle with members of the #HITsm and #hcldr communities. We’ll plan to take the picture about 12:30 and then the rest of the time we’ll just enjoy seeing old friends, meeting new ones, and finally meeting some people who feel like old friends that we’re just meeting for the first time.

Finding the Right Mix of Human and Tech in a Unified Communication Strategy Meetup
Wednesday, 3/7, 1:00-1:45 PM at the Stericycle Communication Solutions Booth #859

Creating an effective unified communication strategy in healthcare requires an effective balance between human and tech.  Do you prefer to call and schedule an appointment or schedule one online?  The challenge in healthcare is the answer to that question depends on the patient.  Sometimes a phone call is necessary while other times the ability to schedule an appointment online is much more convenient.  Join Sarah Bennight (@SarahBennight), Janae Sharp (@CoherenceMed), Brian Mack (@BFMack), Melody Smith (@TheSameMel), and John Lynn (@techguy) as we discuss an effective unified communication strategy that incorporates both humans and technology.

New Media Meetup
Wednesday, 3/7, 6:00-8:00 PM at Senor Frogs (Inside Treasure Island Casino across the street from Venetian)
This is the 9th annual New Media Meetup at HIMSS. This event brings together most of the influential people in Healthcare IT social media and a wide variety of influencers, journalists, bloggers and readers as well. Plus, thanks to our sponsor, CareCognitics, we’ll have food, drinks, a DJ, and some killer giveaways. This event does require you to register to attend, so please be sure to register if you plan to join us.

Thursday, March 8, 2018 HIMSS Meetups

How AI Will Impact the Patient Experience Meetup
Thursday, 3/8, 10:00-10:45 AM at the Pegasystems Booth #11336

We’re seeing AI (Artificial Intelligence) applied throughout healthcare, but one of the most exciting areas we’re seeing AI make a difference is in the patient experience.  What do patients expect?  How can AI be used to meet patients expectations?  What are the benefits and challenges of using AI with patients?  Join Susan Taylor (@pega), Chuck Webster, MD (@wareFLO), Tamara StClaire (@drstclaire), Prashant Natarajan (@natarpr), and Colin Hung (@Colin_Hung) as we look at the impact AI will have on the patient experience.

How’s that look for an incredible schedule of HIMSS 2018 meetups? We can’t wait to welcome you to Vegas and enjoy incredible engagement and knowledge sharing with those of you in the Healthcare IT and HIMSS18 community.

Voalte, MEDITECH, DellEMC, Stericycle Communication Solutions, Pegasystems, and CareCognitics are all sponsors of Healthcare Scene .

The Fundamental Challenge of Building a Healthcare-Provider Focused Startup

Posted on March 6, 2015 I Written By

Kyle is CoFounder and CEO of Pristine, a VC backed company based in Austin, TX that builds software for Google Glass for healthcare, life sciences, and industrial environments. Pristine has over 30 healthcare customers. Kyle blogs regularly about business, entrepreneurship, technology, and healthcare at kylesamani.com.

Over the past few years, the government imposed copious regulations on healthcare providers, most of which are supposed to reduce costs, improve access to care, and consumerize the patient experience. Prior to 2009, the federal government was far less involved in driving the national healthcare agenda, and thus provider IT budgets, innovation, and research and development agendas among healthcare IT vendors.

This is, in theory (and according to the government), a good idea. Prior to the introduction of the HITECH act in 2009, IT adoption in healthcare was abysmal. The government has most certainly succeeded in driving IT adoption in the name of the triple aim. But this has two key side effects that directly impact the rate at which innovation can be introduced into the healthcare provider community.

The first side effect of government-driven innovation is that all of the vendors are building the exact same features and functions to adhere to the government requirements. This is the exact antithesis of capitalism, which is designed to allow companies to innovate on their own terms; right now, every healthcare IT vendor is innovating on the government’s terms. This is massively inefficient at a macroeconomic level, and stifles experimentation and innovation, which is ultimately bad for providers and patients.

But the second side effect is actually much more nuanced and profound. Because the federal government is driving an aggressive health IT adoption schedule, healthcare providers aren’t experimenting as much as they otherwise would. Today, the greatest bottleneck to providers embarking on a new project is not money, brain power, or infrastructure. Rather, providers are limited in their ability to adopt new technologies by their bandwidth to absorb change. It is simply not possible to undertake more than a handful of initiatives at one time; management can’t coordinate the projects, IT can’t prepare the infrastructure, and the staff can’t adjust workflows or attend training rapidly enough while caring for patients.

As the government drives change, they are literally eating up providers’ ability to innovate on any terms other than the government’s. Prominent CIOs like John Halamka from BIDMC have articulated the challenge of keeping up with government mandates, and the need to actually set aside resources to innovate outside of government mandates.

Thus is the problem with health IT entrepreneurship today. Solving painful economic or patient-safety problems is simply not top of mind for CIOs, even if these initiatives broadly align with accountable care models. They are focused on what the government has told them to focus on, and not much else. Obviously, existing healthcare IT vendors are tackling the government mandates; it’s unlikely an under-capitalized startup without brand recognition can beat the legacy vendors when the basis of competition is so clear: do what the government tells you. Startups thrive when they can asymmetrically compete with legacy incumbents.

Google beat Microsoft by recognizing search was more important than the operating system; Apple beat Microsoft by recognizing mobile was more important than the desktop; SalesForce beat Oracle and SAP because they recognized the benefits of the cloud over on-premise deployments; Voalte is challenging Vocera because they recognized the power of the smartphone long before Vocera did. There are countless examples in and out of healthcare. Startups win when they compete on new, asymmetric terms. Startups never win by going head to head with the incumbent.

We are in an era of change in healthcare. It’s obvious that risk based models will become the dominant care delivery model, and this is creating enormous opportunity for startups to enter the space. Unfortunately, the government is largely dictating the scope and themes of risk-based care delivery, which is many ways actually stifling innovation.

Thus is the problem for health IT entrepreneurship today. Despite all of the ongoing change in healthcare, it’s actually harder than ever before to change healthcare delivery things as a startup. There is simply not enough attention of bandwidth to go around. When CIOs have strict project schedules that stretch out 18 months, how can startups break in? Startups can’t survive 18 month cycles.

Thus the is paradox of innovation: the more of it you’re told to innovate, the less you can actually innovate.

Voalté’s Connectivity Enables Hospitals to Leverage Infrastructure

Posted on April 30, 2011 I Written By

Voalté enables caregivers at the medical center to make high-definition VoIP calls, receive critical alarms and send and receive presence-based text messages on the iPhone. This unique deployment includes integrations to the hospital’s Siemens PBX, GE Dukane nurse call system, and Cerner ADT alarms through Philips’ Emergin Enterprise Service Bus over its Cisco wireless network.

Heartland Regional Medical Center’s GE, Siemens, Cisco, Philips and Cerner systems integrated to Apple iPhone

SARASOTA, Fla. April 28, 2011 – As tablets and smart phones evolve and make their way into hospitals, many health care executives are working to develop a successful mobile-integration strategy. St. Joseph, Mo.-based Heartland Regional Medical Center recently implemented Voalté’s iPhone solution, which leverages the hospital’s disparate systems onto a single communication platform.

Voalté enables caregivers at the medical center to make high-definition VoIP calls, receive critical alarms and send and receive presence-based text messages on the iPhone. This unique deployment includes integrations to the hospital’s Siemens PBX, GE Dukane nurse call system, and Cerner ADT alarms through Philips’ Emergin Enterprise Service Bus over its Cisco wireless network.

“Our nurses wanted iPhones because they can communicate faster using only one device and smart phones offer anywhere access,” said Dr. Joe Boyce, chief medical information officer at Heartland Regional Medical Center. “We evaluated handsets and voice badges and chose to implement Voalté’s iPhone solution because it works with our existing infrastructure and allows our clinical staff to provide a higher level of care. Replacing legacy phones with Voalté has been a smart decision.”

Health care organizations like Heartland Regional Medical Center need to find a communication solution that leverages their current investment and provides a platform for future expansion and functionality, according to Trey Lauderdale, vice president of innovation at Voalté.

“We are excited to have a partner like Heartland Health that is helping us drive the future of point-of-care communication,” he said.

Streamlined and simplified communications allows nurses to focus on providing care and service.

According to Julia Jacobs, a registered nurse at Heartland, texting another clinician is much easier for the nurses than roaming from room to room or having them paged overhead, which often disturbs patients who are resting.

“When I am in the room trying to comfort a patient or the patient’s family, I need to provide a peaceful environment for them,” said Jacobs.  ”It was hard to do that when my pager and phone would continue to go off.”

According to Boyce, nurses want to see the right information at the right time in the right form.

“Our nurses don’t care about all the integration that is happening behind the scenes,” said Boyce. “Voalté enables them to spend more time with their patients.”

Anything that relieves nurses of non-clinical duties frees them up for patient care, Lauderdale said.

“The time alone that we will save by being able to text message a group of people is priceless,” said Jacobs. “I love being there to hold my patient’s hand or provide support for my patient’s family. Now I have more time to do that.”

About Heartland Health

Heartland Health is a not-for-profit, fully-integrated health system serving community members of northwest Missouri, northeast Kansas, southeast Nebraska and southwest Iowa. More than 3,200 caregivers (employees, volunteers and providers) provide the best and safest care by focusing on acute illness and injury through physician and hospital care services including cardiac; women and children; primary care; oncology; surgery; orthopedics; and neurosciences. Heartland Health caregivers are dedicated to improving the health of the community, one individual at a time through the work of Community Health Improvement Solutions and the innovative initiatives of the Heartland Foundation. All entities work collaboratively to fulfill Heartland Health’s mission — to improve the health of individuals and communities located in the Heartland Health region and provide the right care, at the right time, in the right place, at the right cost with outcomes second to none. For more information on Heartland Health, please visit www.heartland-health.com <http://www.heartland-health.com> .

About Voalté
Voaltéâ provides compelling software solutions for healthcare institutions that solve communication problems at the point-of-care. Voalté products are designed to be intuitive, high value, mission critical applications running on the latest generation of touch-based smartphones.  For more information, visit www.Voalte.com