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LTPAC – A Vibrant Hidden World

Posted on November 20, 2017 I Written By

Colin Hung is the co-founder of the #hcldr (healthcare leadership) tweetchat one of the most popular and active healthcare social media communities on Twitter. Colin speaks, tweets and blogs regularly about healthcare, technology, marketing and leadership. He is currently an independent marketing consultant working with leading healthIT companies. Colin is a member of #TheWalkingGallery. His Twitter handle is: @Colin_Hung.

PointClickCare, makers of a cloud-based suite of applications designed for long-term post acute care (LTPAC), recently held its annual user conference (PointClickCare SUMMIT) in sunny Orlando, Florida. The conference quite literally shone a light on the LTPAC world – a world that is often overlooked by those of us that focus on the acute care side of healthcare. It was an eye-opening experience.

This year’s SUMMIT was the largest in the company’s history, attracting over 1,800 attendees from skilled nursing providers, senior living facilities, home health agencies and Continuing Care Retirement Communities. Over the three days of SUMMIT I managed to speak to about 100 attendees and every one of them had nothing but praise for PointClickCare.

“I couldn’t imagine doing my work without PointClickCare. I wouldn’t even know where to start if I had to use paper.”

“I don’t want to go back to the days before we had PointClickCare. We had so much paperwork back then and I used to spend an hour or two after my shift just documenting. Now I don’t have to. I track everything in the system as I go.”

“PointClickCare lets us focus more on the people in our care. We have the ability to do things that would have been impossible if we weren’t on an electronic system. We’re even starting to share data with some of our community partners.”

Contrary to what many believe, not every skilled nursing provider and senior living facility operates with clipboards and fax machines. “That’s one of the biggest misconceptions that people have of the LTPAC market,” says Dave Wessinger, Co-Founder and CTO at PointClickCare. “Almost everyone assumes that LTPAC organizations use nothing but paper or a terrible self-built electronic solution. The reality is that many have digitized their operations and are every bit as modern as their acute care peers.”

According to a recent Black Book survey, 19 percent of LTPAC providers have now adopted some form of an Electronic Health Record (EHR) system. In 2016, Black Book found the adoption rate was 15 percent. The Office of the National Coordinator recently published a data brief that showed adoption of EHRs by Skilled Nursing Facilities (SNFs) had reached 64% in 2016.

Although these numbers are low compared to the +90% EHR adoption rate by US hospitals, it does indicate that there are many pioneering LTPAC providers that have jumped into the digital world.

“It’s fun to be asked by our clients to work with their acute care partners,” explains BJ Boyle, Director of Product Management at PointClickCare. “First of all, they are surprised that a company like PointClickCare even exists. They are even more surprised when we work with them to exchange health information via CCD.”

Boyle’s statement was one of many during SUMMIT that opened my eyes to the innovative technology ecosystem that exists in LTPAC. Further proof came from the SUMMIT exhibit hall where no less than 72 partners had booths set up.

Among the exhibitors were several that focus exclusively on the LTPAC market:

  • Playmaker. A CRM/Sales solution for post-acute care.
  • Hymark. A technical consultancy that helps LTPAC organizations implement and optimize PointClickCare.
  • Careserv. A LTPAC cloud-hosting and managed services provider.

And some with specialized LTPAC offerings:

  • Care.ly. An app that helps families coordinate the care of their elderly loved ones with senior care facilities.
  • McBee Associates. Financial and revenue cycle consultants that help LTPAC organizations.

I came away from SUMMIT with a newfound respect for the people that work in LTPAC. I also have a new appreciation for the innovative solutions being developed for LTPAC by companies like PointClickCare, Care.ly and Playmaker. This is a vibrant hidden world that is worth paying attention to.

Note: PointClickCare did cover travel expenses for Healthcare Scene to be able to attend the conference.

Long Term Care Missing Out on EMR Stimulus Money

Posted on September 22, 2009 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

A short while back I posted about my interest in the long term care EMR market. From that post I’ve started a number of really interesting discussions. It’s been quite enlightening and fun for me to learn about the long term care market since I was previously unfamiliar with the details.

One thing that kind of strikes me about the long term care EMR market is that it doesn’t seem to me that their going to be getting any help from the EMR stimulus money that everyone’s talking about. At least if my assumptions are correct. Since the EMR stimulus money is going to be paid out per provider, it seems like most long term care facilities are going to not be eligible since they’re nurse run and not provider (doctor) run. Someone please correct me if I’m wrong in this assumption.

Certainly, there is the possibility that ONC and HHS might make some of the other ARRA money they received available as grants to the long term care market for purchase of an EMR. However, that is still yet to be seen.

This is rather unfortunate for long term care facilities. I think we can safely say that healthcare’s use of technology is behind almost every other industry. Low EMR adoption rates are evidence of this fact. With that said, from what I’ve read and seen long term care facilities are even farther behind on their adoption of technology. Sadly, if long term care facilities aren’t getting any EMR stimulus money, then it’s possible they will lag behind even farther in adoption of healthcare IT.

Are there any other specialty areas or healthcare segments that are going to miss out on the EMR stimulus money as well?

UPDATE: One reader of my site sent the following additional information and questions: “Nursing Homes overall are considered as a provider. The Nursing Home is issued a Provider Number (not the administrator) and is used for billing purposes and reimbursement purposes. When the Feds say that providers are going to get stimulus money through grants does this mean that LTC facilities are excluded? Who knows at this time. What is the difference between an individual Provider and a Facility as a Provider? I can’t answer this. Only the Feds know at this time.”

I’ve talked to some other Long Term Care EMR companies and they have the same questions. Looks like the problem is that we just don’t know. Although, I’d argue that it’s likely that the Feds don’t know yet either.

Long Term Care EMR Market

Posted on September 7, 2009 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’ve been doing some research recently into the long term care EMR market. There’s a number of reasons why I’m interested in this area. One of which was that I met someone at a Las Vegas EMR event who was from a long term care center here in Las Vegas. We didn’t get a chance to talk much, but I was interested to learn more about how EMR software was being used in the long term care market.

I also find this interesting since our EMR has added some new functionality related to extended care as well. We don’t use it in my clinic, but it really is a different model when you might not discharge the patient for a couple years versus a couple hours or less.

I know there are a variety of long term care facilities even including such things as adult day care which kind of fits into that same category also. Does anyone know more about this niche? Anyone know of EMR companies that are trying to serve this niche? I’d like to learn more about what’s going on.

A whole other EMR niche to add to my list of EMR specialties.