How Technology and Healthcare Should Gracefully Collide to Provide the Best Patient Experience – #HITsm Chat Topic

Posted on June 5, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 6/8 at Noon ET (9 AM PT). This week’s chat will be hosted by Jeanne Bliss (@jeannebliss) and Michelle Chaffee (@mdchaffee) on the topic of “How Technology and Healthcare Should Gracefully Collide to Provide the Best Patient Experience.”

Enhancing patient engagement and improving patient experience are priorities for many hospitals and health systems. And customer experience in healthcare must be a balance of human care and technical care – only when it enhances and improved human care. In this chat we’ll discuss the critical balance of the two and how high tech must enable and support high human touch, as well as best practices and the companies who are enabling technology support for human care delivery.

Reference Materials:

What Is Patient Experience?

Association of Patient Experience

Healthcare Systems Should Start Thinking “Would You Do That to Your Mother?”

Next-gen patient engagement: Applied intelligence and omni-channel messaging

Join me for this week’s #HITsm chat. Let’s start the conversation.

T1: What strategies can healthcare patients, caregivers, clinical service providers, and payers employ to leverage technology to enhance the patient experience? #HITsm

T2: What are the touchpoints that can impact patient experience and what do you think are some of the best ways to utilize technology at each touchpoint? #HITsm

T3: What are some non-medical needs and opportunities for enhancing health outcomes and how can technology support these opportunities? #HITsm

T4: What are some examples how other industries outside of healthcare have used technology to support a good customer experience? #HITsm

T5: How can social media and the ‘sharing & collaboration’ tools that have grown so rapidly over the last 6-8 years enhance the patient experience? #HITsm

Bonus: What are some examples of the worst patient experience involving technology that you or someone you know has ever experienced? #HITsm

Upcoming #HITsm Chat Schedule
6/15 – TBD
Hosted by Janice McCallum (@janicemccallum)

6/22 – IT and Affordability, Care for the Poor, Population Health in Low-income Areas
Hosted by Lenny Liebmann (@LennyLiebmann)

6/29 – TBD
Hosted by Cathy Turner (@MEDITECH_Nurses) from @MEDITECH

7/6 – TBD
Hosted by Lea Chatham (@LeaChatham)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.