Patient Forms for the Impatient – How mobile patient forms can increase patient satisfaction

The following is a guest blog post by Bogdan Lupu.

I work in a technology company. Most of my friends work in companies either handling technology or providing technology related services. In our day to day work it’s all about optimizing, streamlining and getting things to improve even if only by a little. It’s become a habit whenever dealing with something to ask the question, well how could this be better?

Now, having said all that, whenever I must go to the doctor or have a routine check I expect it to take up a whole day. That’s not true most of the times, but everything from the thought of making the appointment, being scheduled weeks after and then filling out the endless stream of forms make me feel impatient even before picking up the phone.

Imagine my surprise when I had to do a routine eye check-up and was told to book an appointment online on the clinic’s website.
patient-registration-form
The first thing I noticed was that the mobile appointment form was perfectly optimized for my phone. I could press everything without having to zoom in and out and it felt somehow natural.

The good surprises came rolling after. I got the scheduling confirmation directly via email and a link to save it in my calendar. After arriving and being greeted by the polite receptionist by name, I was asked to just go in and see the doctor. Having already filled out all the required information  when scheduling the appointment, there was no need for any other paper forms.

After my visit, I got an email and I was kindly asked to fill out their patient satisfaction survey.

It seems that customer experience is now a priority within the healthcare sector with patient engagement and secure data collection as their top priorities.

I’m looking forward to my next annual check-up.

About the author

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

   

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