Patient Forms for the Impatient – How mobile patient forms can increase patient satisfaction

Posted on October 27, 2016 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The following is a guest blog post by Bogdan Lupu.

I work in a technology company. Most of my friends work in companies either handling technology or providing technology related services. In our day to day work it’s all about optimizing, streamlining and getting things to improve even if only by a little. It’s become a habit whenever dealing with something to ask the question, well how could this be better?

Now, having said all that, whenever I must go to the doctor or have a routine check I expect it to take up a whole day. That’s not true most of the times, but everything from the thought of making the appointment, being scheduled weeks after and then filling out the endless stream of forms make me feel impatient even before picking up the phone.

Imagine my surprise when I had to do a routine eye check-up and was told to book an appointment online on the clinic’s website.
The first thing I noticed was that the mobile appointment form was perfectly optimized for my phone. I could press everything without having to zoom in and out and it felt somehow natural.

The good surprises came rolling after. I got the scheduling confirmation directly via email and a link to save it in my calendar. After arriving and being greeted by the polite receptionist by name, I was asked to just go in and see the doctor. Having already filled out all the required information  when scheduling the appointment, there was no need for any other paper forms.

After my visit, I got an email and I was kindly asked to fill out their patient satisfaction survey.

It seems that customer experience is now a priority within the healthcare sector with patient engagement and secure data collection as their top priorities.

I’m looking forward to my next annual check-up.