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How Does Interoperability Affect Technology Adoption in Healthcare? – #HITsm Chat Topic

Posted on September 25, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/28 at Noon ET (9 AM PT). This week’s chat will be hosted by Niko Skievaski @niko_ski from @redox.

In her opening remarks at the 2nd ONC Interoperability Forum, Centers for Medicaid and Medicare (CMS) Administrator Seema Verma set the goal of eliminating the use of fax machines in healthcare by 2020. It’s true – fax is still the most common form of communication among providers for transmission of medical records, test results, instructions, and treatment regimens all thanks to its insusceptibility to hacking. While the rest of the world is embracing digitalization and the benefits it has brought us, healthcare seemed a bit reluctant about moving on. Fax or other paper-based records are largely inconvenient and created barriers to information exchange.

In the era of artificial intelligence and machine learning, we’re generating data in an unbelievable speed – more information to process, exchange and analyze, posing bigger challenges for snail-paced interoperability progress. Tech giants see this lack of interoperability as a perfect opportunity to enter healthcare and disrupt the “broken” industry. Apple Health is promoting open API for iOS users to own their health data; Amazon’s working with multiple healthcare organizations to build its own system; and the recent interoperability pledge by the six big companies is set to transform healthcare data infrastructure.

Coming from an outsider perspective, these companies are familiar with the user authorization approach. When you sign in to an app with your Google account, you’ll be asked to grant the app access to your information through an authentication protocol called OAuth 2.0. Ideally, this is the vision for healthcare data use in the future.

But the existing healthcare data infrastructure, in the meantime, is drastically different from the one these tech giants are familiar with. Perhaps a more realistic, pragmatic approach is to work with the established stakeholders in healthcare, particularly the big EHR vendors, instead of bringing in a whole new system to solve interoperability.

Join us for this week’s #HITsm chat to discuss interoperability’s impact on technology adoption in healthcare and share your opinions on what stakeholders need to do to improve interoperability and accelerate technology adoption.

Topics for this week’s #HITsm Chat:
T1: What are the biggest barriers to technology adoption in healthcare? #HITsm

T2: Is interoperability more challenging now with more data generated by technologies such as AI? #HITsm

T3: Will patient-authorized API access bring fundamental changes to interoperability? #HITsm

T4: How will tech giants’ move into healthcare impact interoperability? #HITsm

T5: What needs to be done by the established stakeholders in healthcare, e.g. EHR vendors, to solve interoperability? #HITsm

Bonus: What do you want as a patient when it comes to interoperability? #HITsm

Upcoming #HITsm Chat Schedule
10/5 – Medication Compliance & Drug Monitoring
Hosted by Joy Rios (@askjoyrios) and Robin Roberts (@rrobertsehealth)

10/12 – TBD
Hosted by Janet Kennedy (@getsocialhealth) and Carol Bush (@TheSocialNurse) from the Healthcare Marketing Network

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Human Centered Design in Healthcare #askpatients – #HITsm Chat Topic

Posted on September 18, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/21 at Noon ET (9 AM PT). This week’s chat will be hosted by Jen Horonjeff (@jhoronjeff) from @Savvy_Coop on the topic of “Human Centered Design in Healthcare #askpatients“.

I, Jen Horonjeff, have a confession – I’m one of the dreaded “non-compliant” patients you hear about. I have been living with juvenile arthritis and other autoimmune diseases for 33 years, so I often have a complex treatment plan. One of my biggest offenses is I don’t get my blood work done every four weeks, which is the regularity for which my doctor has ordered my labs.

I don’t have a fear of needles, it’s also relatively quick to drop into the lab and do, so why don’t I do it?

Because every time I do, the system fails me. The lab inevitably sends me a bill for an exorbitant amount of money claiming my insurance won’t cover it. That’s incorrect, they will, it’s just been billed incorrectly. Yet it’s up to me as a patient to sit on the phone for hours with the lab, the insurance company, my doctor’s office, and probably a friend to vent about it…again.

Healthcare, its systems, products and services, are supposed to improve the lives of patients and families, not create more headaches. But the problem is, until recently, no one really ever asked the patients what they were going through, what mattered to them, or their input how to fix it. Patients have been the recipients of the systems we develop, rather than the co-creators.

This is where human-centered design comes in. Human-centered design is about taking the time to #askpatients and design solutions to fit them, rather than continually have them navigate systems and tools that, at times, feel like a cruel joke. I’m not a bad patient because I don’t get my labs done. I am just exhausted by a system that did not incorporate proper human-centered design.

We all have a role to play to improve this. After a lifetime of stumbling through the healthcare system, I decided to do something about it and started Savvy Cooperative. Savvy is a patient-owned co-op that provides a marketplace for patient insights. Our goal is to make it so easy to connect and work with patients and healthcare consumers there is no excuse not to. I believe the future of healthcare is co-designed with patients.

As you go about your work or interface with the healthcare system, I hope you’ll be on the lookout for all the hoops patients jump through and think, “did anyone #askpatients about this?”

If you need examples where lack of human-centered design affects patients, check out some of our #MessedUpPtExp videos, featuring our friendly Savvy Puppets. Then, join us for this week’s #HITsm chat where we’ll discuss it in further detail.

Topics for this week’s #HITsm Chat:
Ice Breaker: We’ve got a Spotify playlist going of song titles that describe the current state of healthcare – what would you add to our #HealthcareSoundtrack? #HITsm

T1: Everyone has one, what’s one of the messed up patient experiences you’ve personally gone through or heard someone else go through that showed lack of human-centered design? #HITsm

T2: How can technology help to ease these headaches and improve the patient experience, rather than make it worse (feel free to use responses from T1 for inspiration!)? #HITsm

T3: Do you think patients can bring unique and valuable perspectives to the table that can make these technologies even better, and how so? #HITsm

T4: Let’s lay it out there, what are the reasons you have heard for why people or companies don’t work more directly with patients? #HITsm

T5: Some of the big consumer brands have mastered the user experience, but what do they need to do to truly improve the patient experience? #HITsm

Bonus: Who are some of the companies or individuals you feel are winning at human-centered design in healthcare, and what are they doing to show that? #HITsm

Upcoming #HITsm Chat Schedule
9/28 – How Does Interoperability Affect Technology Adoption in Healthcare?
Hosted by Niko Skievaski @niko_ski from @redox

10/5 – Medication Compliance & Drug Monitoring
Hosted by Joy Rios (@askjoyrios) and Robin Roberts (@rrobertsehealth)

10/12 – TBD
Hosted by Janet Kennedy (@getsocialhealth) and Carol Bush (@TheSocialNurse) from the Healthcare Marketing Network

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Video Games and Healthcare IT – #HITsm Chat Topic

Posted on September 11, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/14 at Noon ET (9 AM PT). This week’s chat will be hosted by John Lynn (@techguy) from @HealthcareScene on the topic of “Video Games and Healthcare IT“.

I’ve been thinking a lot about the #HITsm chat and it’s evolution since the beginning. As my colleague Colin Hung knows, I’ve long been asking what the future of the chats will be and what’s the value the community can receive from these chats. I’ll admit that I’m still not sure all the answers to those questions, so I’d love to hear your thoughts.

With that said, I do think Twitter chats have been great for two things: connections and learning.

I think the #HITsm chat has served me and many in the community well on both accounts. In the beginning, Twitter chats were an excellent way for us to discover and connect with new and interesting people who were working in the field of healthcare IT. No doubt many of us found hundreds of new friends who were as passionate about the user of technology in healthcare as us. It was an amazing thing and provided so much value to everyone involved. This led to in person meetups that took all of those connections to new levels.

While this still happens today, there is a bit of a diminishing returns that happens now that so many of us know each other so well both online and in person. I’ll be interested to see how this evolves since we still do get new people who join these chats, but even then I wonder how they feel entering a community that kind of already knows each other.

The other clear goal from Twitter chats is learning. It’s always great to take part in a topic where so many experts come together and share knowledge. However, is this the best way to learn? Is there a way we could leverage the community more for learning? Is there a way we could involve more experts to increase the learning and sharing even more? These are all open questions that I’m trying to figure out and would love your thoughts.

As I thought about these things, one thing I realized is that some of the best parts of Twitter chats is connecting around common pieces of humanity. Things like travel, music, geek stuff, and food were always tangential topics that often revealed a different side of people in the community. I loved these tangents (as many people likely realized) because it created a new type of connection with someone in the community. Long story short, I wondered if we could create more of this type of interaction to strengthen bonds in the community in ways we couldn’t plan.

That’s the genesis of this week’s #HITsm chat. Let’s talk about a topic that no doubt many in the community know and love: video games. Most of us have gone through multiple generations of video games. Let’s spend some time sharing some nostalgic moments from video games to connect with others in the community. Then, we’ll also look at how our experience with video games could inform our work in healthcare IT.

We hope you’ll join us for this week’s #HITsm chat on video games. I’m sure we have some passionate memories that will be shared and possibly some new ideas and perspectives on how we can make healthcare better.

Topics for this week’s #HITsm Chat:
T1: What was your first video game system? How’d you get it? What games did you have? #HITsm

T2: Name your top 5 video games and why you loved them. Any memories or special moments with those video games are welcome too. #HITsm

T3: What did video games teach you (good or bad)? #HITsm

T4: Where would you like to see video game principles included in healthcare IT? Share some examples of how healthcare would benefit if it was more like video games. #HITsm

T5: Analogies are fun. What parallels can you draw between video game experiences and healthcare IT? #HITsm

Bonus: If you could create a special power (like they do in video games) what would it be? #HITsm

Upcoming #HITsm Chat Schedule
9/21 – Human Centered Design in Healthcare #askpatients
Hosted by Jen Horonjeff (@jhoronjeff) from @Savvy_Coop

9/28 – How Does Interoperability Affect Technology Adoption in Healthcare?
Hosted by Niko Skievaski @niko_ski from @redox

10/5 – Medication Compliance & Drug Monitoring
Hosted by Joy Rios (@askjoyrios) and Robin Roberts (@rrobertsehealth)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

International Healthcare: Standards, Patients, and Personal Experiences – #HITsm Chat Topic

Posted on September 6, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/7 at Noon ET (9 AM PT). This week’s chat will be hosted by Jessica Maxine Selby (@JessMSelby) on the topic of “International Healthcare: Standards, Patients, and Personal Experiences“.

Jess Maxine Selby considers herself a Global Citizen. Living in 4 countries over 3 continents and traveling to over 26 countries in 26 years, this accident-prone marketer has personally experienced what many countries healthcare system has to offer. Due to her passion for community service and a two-week adventure with Global Medical Brigades in Ghana, Jess chose to direct her career path towards the healthcare market.

Now she spearheads the marketing department at Info World, the first niche e-health company in Romania. Established in 2000, Info World is a leader in the Romanian healthcare market supplying software solutions to both the private and public sector, resulting in a markets share of over 40% of the country’s hospital beds. Alongside their primary partners MedicaSoft in the United States, and with contracts in England, South Africa, Venezuela and beyond, Info World brings a wealth of experience to the global healthcare sphere. From complying with international standards and security protocols to hands-on implementation experience with doctors and in hospitals, Info World has offered efficient and effective solutions that cross borders and cultures to supply complete e-health solutions.

Considering the fact that cross-cultural communication is a daily occurrence, the ease with which we can be in a new country by morning, and the rise of migration, there are some industry standards that should be internationally recognized and accepted. In a world where standardization is dissimilar in neighbor countries and even neighboring counties, interoperability is a distant possibility in developing countries, and many of today’s deaths are due to our reaction based healthcare rather than prevention focused I ask you for your opinions. E-Health is a field of endless possibility, connection, and communication; what do you dream of doing and how would you positively impact the current state of health worldwide?

We hope you’ll join us for this week’s #HITsm chat on International Healthcare.

Topics for this week’s #HITsm Chat:
T1: Have you had any personal experiences as a patient with international healthcare? If so, tell us about them! #HITsm

T2: What do you consider to be some of the biggest healthcare issues globally? Both in developing countries and developed ones. #HITsm

T3: If one worldwide healthcare system were possible, what are some capabilities you would want to see present? #HITsm

T4: Have you personally or professionally seen any changes since the E.U.’s GDPR went into action on May 28th, 2018? #HITsm

T5: Do you see any positive or negative ways we can impact healthcare on a global scale? #HITsm

Bonus: If you could travel to any international health IT conference, which would you attend? #HITsm

Upcoming #HITsm Chat Schedule
9/14 – Healthcare Lessons Learned from Video Games
Hosted by John Lynn (@techguy) from @HealthcareScene

9/21 – Human Centered Design in Healthcare #PatientsMatter
Hosted by Jen Horonjeff (@jhoronjeff) from @Savvy_Coop

9/28 – How Does Interoperability Affect Technology Adoption in Healthcare?
Hosted by Niko Skievaski @niko_ski from @redox

10/5 – TBD
Hosted by Joy Rios (@askjoyrios) and Robin Roberts (@rrobertsehealth)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Will Big Media Spoil HealthIT for the Little Guy? – #HITsm Chat Topic

Posted on August 28, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/31 at Noon ET (9 AM PT). This week’s chat will be hosted by ShereeseM, MS/MBA (@ShereesePubHlth) on the topic of “Will Big Media Spoil HealthIT for the Little Guy?“.

We’ve all witnessed big tech’s recent push into healthcare. Atul Gawande is in a deal with Amazon, JPMorgan Chase, and Berkshire Hathaway, and it looks like we might be seeing our EOBs being sent to us from Google fairly soon. Amazon’s hired 20,000 doctors. Ok, that was an Onion article, but illustrates the point.  And now comes big media into our little world. And in an industry that still resists change, healthcare technology is still small. But what would make media companies want to dabble in the healthcare IT space. Well, to understand the why, you must first understand the who.

The “who” is Comcast Corporation. Comcast, the big media company, best known for broadband solutions, is now making a play for healthcare technology. Comcast recently entered a joint venture with the Independence Healthcare Group, in which the two will build patient-centered digital platforms for Comcast’s 60 million plus customers. The collaboration looks to make the patient-provider communications seamless by allowing patients to view needed information and to-do lists prior to operations and other engagements. Time will tell if this is finally the project for Comcast, as their prior attempts to break into the market, initially partnering with Kaiser Permanente on a now defunct pregnancy app and later with a UC Davis partnership on health and nutrition videos, were both colossal failures.

The “who is also Cox Communications. Cox tried to make a statement in the healthcare IT space by partnering with Cleveland Clinic to develop Vivre Health, a home health product and service delivered by broadband. The venture failed and Cox eventually pulled out. But like Comcast, Cox believes they have now found their footing. They are banking on the value of remote patient monitoring and in 2015 they purchased Trapolla. The product is now in development.

Now that we know the who, let’s concentrate on the why. The easy answer is market share. The healthcare market is worth more than 3 trillion dollars, according to CMS estimates. It’s only intuitive that other industries would come calling. Media companies may see healthcare IT as an opportunity to capitalize on a growing industry while their own industry may be cooling off. Companies have to leverage their current capabilities to drive growth in others sectors. Media companies are in a unique position to do just this.

The interest in healthcare tech by big media may have a negative impact on smaller or independent brands. Based on broadband alone, smaller companies can’t compete on the scale of companies like Comcast and Cox Communications. Could the current interest in the market, which is growing, mark the end for smaller companies? Time will tell but what is certain is that nothing in healthcare comes quickly. Big media may find it hard disrupting in healthcare where the small guy may already have the lay of the land. And small or not, already vested players won’t sit idly by while big media giants come it and try to dim their flame.

Join us for this week’s #HITsm chat to discuss big media in healthcare. What will be the impact for good and/or bad? How will they fair? Is this a good choice for them?

Topics for this week’s #HITsm Chat:
T1: Does big media belong in healthIT? #HITsm

T2: Will big media make seismic gains and at what cost to smaller companies? #HITsm

T3: What sound contributions can media make to health IT? #HITsm

T4: How can smaller companies compete with big media in the health IT space? #HITsm

T5: Given; healthcare is like no other industry, due to regulations. Will the complexity of it discourage big media? #HITsm

Bonus: Big media and big tech, what problems in healthcare would you like to see them tackle? Price Transparency? Prescription drugs? The opioid crisis? #HITsm

Upcoming #HITsm Chat Schedule
9/7 – International Healthcare: Standards, Patients, and Personal Experiences
Hosted by Jessica Maxine Selby (@JessMSelby)

9/14 – TBD
Hosted by TBD

9/21 – Human Centered Design in Healthcare #PatientsMatter
Hosted by Jen Horonjeff (@jhoronjeff) from @Savvy_Coop

9/28 – How Does Interoperability Affect Technology Adoption in Healthcare?
Hosted by Niko Skievaski @niko_ski from @redox

10/5 – TBD
Hosted by Joy Rios (@askjoyrios) and Robin Roberts (@rrobertsehealth)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

The Role of Technology in Chronic Disease Management – #HITsm Chat Topic

Posted on August 21, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/24 at Noon ET (9 AM PT). This week’s chat will be hosted by Colton Ortolf (@ColtonOrtolf) who blogs at tech prescribed on the topic of “The Role of Technology in Chronic Disease Management“.

Chronic disease is an incredibly broad term, but it can be simply defined as “a physical or mental health condition that lasts more than one year and causes functional restrictions or requires ongoing monitoring or treatment.” In all, 86% of $2 trillion in US healthcare expenditures each year are devoted to those with chronic illnesses.

If you aren’t sufficiently shaken by that statistic, here are a few more on the devastating impact of these diseases:

  • 60% of people have at least 1 chronic disease, while 12% have 5 or more
  • Chronic disease accounts for $0.96 of every Medicare dollar and $0.83 of every Medicaid dollar
  • Productivity losses from chronic illness will cost the US approximately $1T annually
  • Chronic diseases are responsible for 7 out of 10 deaths every year

Also, here are the top 10 chronic diseases by percentage of the US population they impact: Hypertension (58%), High Cholesterol (47%), Arthritis (31%), Coronary Artery Disease (29%), Diabetes (27%), Chronic Kidney Disease (18%), Heart Failure (14%), Depression (14%), Alzheimer’s / Dementia (11%), COPD (11%).

Now that we can all agree on the scale of this epidemic, we can begin to decipher how we should go about addressing it. Being a chronic disease sufferer is – at best – challenging and – at worst – completely debilitating. Drawers and cabinets are filled with complicated medications, doctor appointments cause missed work days, and daily pain can become unbearable. Along with the added mental and physical stress, we would assume that consumers would try to avoid these illnesses at all costs. However, much of the rise in chronic disease rates can be attributed to preventable patient behaviors: smoking, poor nutrition, and physical inactivity. Couple these behaviors with extended life expectancy, and a chronic disease is nearly guaranteed for your future.

Given the nature of these risk factors, it is clear that reducing costs and prevalence is reliant on our ability to predict and alter consumer behavior; and, many entities have undertaken efforts to do so in recent years. Population Health initiatives, often spearheaded by public institutions, seek to remove environmental risk factors and educate the public on how to make healthier choices. Providers and Health Plans launch coordinated behavior modification campaigns targeted at populations at risk of developing chronic illnesses. Care Management teams directed by trained specialists deploy a variety of tactics to help the sickest patients stay on track with their care plans. The people driving these efforts are nothing short of heroic, but we are also on the precipice of an opportunity to scale and optimize their efforts using cutting edge technology.

And that brings us to the focus of today’s chat. Scaled data management and analytics, proliferation of wearables and IoT sensors, and the dawn of artificial intelligence are among the many technologies that we expect to drastically improve the management of chronic diseases. We are already seeing impact through companies like Omada Health, which utilizes digital tracking technology and a wifi scale coupled with personalized coaching to combat diabetes. Google is even developing an AI that can recommend fitness and meal plans. Controlling the growth of these diseases is undoubtedly the biggest challenge and the most salient opportunity we have in the US healthcare system. As we progress towards a new age of fee for value, let’s explore the following questions to determine our greatest opportunities at the intersection of tech and chronic disease management.

Sources:

Here are the various topics and questions we’ll be discussing for this week’s #HITsm chat.

Topics for this week’s #HITsm Chat:
T1: How can technology help drive healthier behaviors in patients? #HITsm

T2: Given increasing focus on mental health conditions, how can technology play a role in supporting behavioral health patients? #HITsm

T3: What tools should we develop for caregivers to help optimize their efforts in managing chronic diseases? #HITsm

T4: What needs to change in industry structure (payment models, policy, health system focus, etc.) to better enable our fight against chronic diseases? #HITsm

T5: Do you think providers, payers, tech companies, or others are best positioned to have the biggest impact on chronic disease costs? #HITsm

Bonus: What are some examples of companies that are having a measurable impact in this space? #HITsm

Upcoming #HITsm Chat Schedule
8/31 – Will Big Media Spoil HealthIT for the Little Guy?
Hosted by ShereeseM, MS/MBA (@ShereesePubHlth)

9/7 – TBD
Hosted by Jessica Maxine Selby (@JessMSelby)

9/14 – TBD
Hosted by TBD

9/21 – Human Centered Design in Healthcare #PatientsMatter
Hosted by Jen Horonjeff (@jhoronjeff) from @Savvy_Coop

9/28 – How Does Interoperability Affect Technology Adoption in Healthcare?
Hosted by Niko Skievaski @niko_ski from @redox

10/5 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

The Cost Savings Opportunities on the Business Side of Healthcare – #HITsm Chat Topic

Posted on August 14, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/17 at Noon ET (9 AM PT). This week’s chat will be hosted by Don Lee (@dflee30) and @CAQH on the topic of “The Cost Savings Opportunities on the Business Side of Healthcare“.

Progress on the Journey to Automate the Business of Healthcare

Next time you’re in the doctor’s office, take note of what the administrative staff is doing behind the reception desk.

For every patient, the staff needs to know if he or she has an active health insurance policy, if it will reimburse for the specific services the doctor provides and the deductibles or copays to determine the patient’s bill. After the patient leaves, the staff submits the claim and may continue to follow up to make sure it gets paid.

Complicating their job, not every patient has the same insurance plan, let alone the same insurance company. That makes it easy to imagine how the doctor’s office could become a chaotic logjam without some uniformity in how all these processes are accomplished from one health plan to another. But, all in all, this system works pretty well, doesn’t it?

This is because leaders on the business side of healthcare began collaborating more than 10 years ago to crack the code on interoperability. They hammered out rules of the road that, in combination with other efforts, have accelerated the use of automation and brought uniformity to routine processes — like figuring out if you owe a copay.

But the journey from slower and costlier manual processes – like phone, fax and mail – to interoperable, or automated, machine-to-machine processes is far from complete. We know this because our co-host, @CAQH, tracks the progress of this journey through the CAQH Index.

The most recent CAQH Index found that progress has not only slowed, but on some important measures the industry has actually lost ground and a savings opportunity of $11.1 billion remains. Since healthcare providers have historically been slower to implement and use automated processes than health plans, the vast majority of the savings is available to medical providers ($7.5 billion) and dentists ($2 billion).

The CAQH Index takes into account the cost of common business processes for each stakeholder and the number they conduct each year to determine the greatest savings opportunities for medical and dental health plans and providers. We’ll be talking about that in the #HITsm chat with co-host @dflee30, a Health IT expert who recently interviewed CAQH researchers about the report.

For a short time, there’s still time to participate in the 2018 CAQH Index study. Every data contribution helps to make the Index more complete. Email explorations@caqh.org for information on how your organization can help.

Download a complimentary copy of the 2017 CAQH Index or use the savings calculator to estimate your organization’s savings at www.caqhindex.org and check out Don’s recent podcast.

So, without further ado, here are the various topics and questions we’ll be discussing for this week’s #HITsm chat.

Topics for this week’s #HITsm Chat:
T1: #Healthcare administrative costs have been projected to reach $315 billion by this year. What are some of the sources of these excessive admin costs? #hitsm

T2: Why is it important to track progress related to admin costs? #hitsm

T3: What are some barriers the #healthcare industry faces in reducing admin costs? #hitsm

T4: What can the #healthcare industry do to overcome these barriers and achieve significant cost savings? #hitsm

T5: How is the emerging #valuebased payment model impacting #healthcare administration and operations? #hitsm

Bonus: What are other growing #healthcare administration and operations trends and how might they impact healthcare admin costs? #hitsm

Upcoming #HITsm Chat Schedule
8/24 – The Role of Technology in Chronic Disease Management
Hosted by Colton Ortolf (@ColtonOrtolf)

8/31 – Will Big Media Spoil HealthIT for the Little Guy?
Hosted by ShereeseM, MS/MBA (@ShereesePubHlth)

9/7 – TBD
Hosted by Jessica Maxine Selby (@JessMSelby)

9/14 – TBD
Hosted by TBD

9/21 – Human Centered Design in Healthcare #PatientsMatter
Hosted by Jen Horonjeff (@jhoronjeff) from @Savvy_Coop

9/28 – How Does Interoperability Affect Technology Adoption in Healthcare?
Hosted by Niko Skievaski @niko_ski from @redox

10/5 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

What Does It Take to Be a Successful Healthcare Entrepreneur? – #HITsm Chat Topic

Posted on August 7, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/10 at Noon ET (9 AM PT). This week’s chat will be hosted by Michael Dermer (@michaelgdermer) and Victoria Sherman (@VictoriaShrman) on the topic of “What Does It Take to Be a Successful Healthcare Entrepreneur?“.

Michael Dermer is an entrepreneur, speaker, lawyer and founder/author of The Lonely Entrepreneur. Michael is considered the founder of not only a company, but an industry – rewarding individuals for healthy behavior. Michael left a promising law career to start IncentOne, the first company to provide rewards for healthy behavior. At the time, rewards in healthcare were not only non-existent – they were offensive. He was told over and over “we will never reward people for things they should be doing to be healthy.”

After bootstrapping for a decade, his company received a large private equity investment on October 15, 2008. They had arrived. It should have been a time for celebration. Then the financial crisis hit. Ten years were gone in ten days. Bankrupt customers. Investment gone. Credit dead. Family dollars at risk. Angry investors. Family relationships on the brink. It would take two years of working 24 hours a day to save what took ten years to build. The perfect storm.

It was doomed. Or was it? Today, health rewards are everywhere, he sold IncentOne to industry innovator Welltok and his company is credited with creating the health rewards industry. What resulted was not only a business success, but the discovery of unique intelligence on how to thrive under the pressure, chaos and burden of being the entrepreneur. The Lonely Entrepreneur was born. It is now their mission is to unlock the potential of entrepreneurs worldwide by turning the passion and pressure we all feel into success.

So, without further ado, here are the various topics and questions we’ll be discussing for this week’s #HITsm chat.

Topics for this week’s #HITsm Chat:
T1: In today’s hypercompetitive world passion & grit aren’t enough, we must develop the skills and mindset to be a better entrepreneur each day. From managing the chaos to generating revenue to standing out from the crowd. What does it mean to be a successful entrepreneur? #HITsm

T2: Great products & services should be enough, you have to be adept at creating ‘leverage’ to make healthcare customers move quickly. Leverage is an important skill for winning business in healthcare. What are some of the ways to leverage winning in business? #HITsm

T3: You have to use your entrepreneurial creativity to find a niche, a ‘playground’ where you are the only one playing. How do you beat your competition by finding playgrounds where no one else is playing? #HITsm

T4: Health plans, health systems, pharma companies, employers are all very different animals. But chasing every customer means you’re bouncing all over without understanding your market. What are some of the unique value propositions for EACH of these healthcare entities? #HITsm

T5: The healthcare industry is full of well-entrenched, well-funded competitors. And buyers have little mindshare for the difference between products so you need to position your company in order to have success. Why is positioning more important than product and what are some ways to position your product/service? #HITsm

Bonus: If your company is struggling or not progressing as quickly as you would like, what are some of the things you can do to turn in around (i.e. pivot?) #HITsm

Upcoming #HITsm Chat Schedule
8/17 – The Cost Savings Opportunities on the Business Side of Healthcare
Hosted by Don Lee (@dflee30) and @CAQH

8/24 – The Role of Technology in Chronic Disease Management
Hosted by Colton Ortolf (@ColtonOrtolf)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

A Picture is Worth a Thousand Words – #HITsm Chat Topic

Posted on July 31, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/3 at Noon ET (9 AM PT). This week’s chat will be hosted by John Lynn (@techguy) from @HealthcareScene on the topic of “A Picture is Worth a Thousand Words“.
We’ve all heard the common idiom that a picture is worth a thousand words. No doubt we’ve all had experiences like this. I first realized the power of this when I heard tech startup founder, Kevin Rose, talk about how a picture in just a few seconds can convey a world of meaning and even emotion. There’s no doubt that the right picture can send a powerful message.

This was also illustrated to me recently when as a random introduction for an #HITsm chat a few weeks ago, I suggested people share some images with the community. It was fascinating to see the images people shared and how we got to see a new side of someone in the community that we wouldn’t have known otherwise.

With that in mind, I decided that it would be fun to have a full #HITsm chat devoted to sharing images. As you’ll see, some of the questions focus on images that describe the impact of healthcare and health IT and other images are about those of us in the #HITsm community getting to know each other better.

This illustrates the real goal I have for the #HITsm community. Inspiring each other and creating deeper connections with those in the community.

So, without further ado, here are the various types of images we’ll be asking you to share on this week’s #HITsm chat.

Topics for this week’s #HITsm Chat:
Introduction: Take a selfie of you right now and share it. Don’t be shy or afraid. Just share! #nojudgment #HITsm

T1: Share the most powerful healthcare images, charts, etc that you’ve seen. Why and how did it impact you? #HITsm

T2: Share images that illustrates the impact of the work you’re doing or a favorite work moment. #HITsm

T3: Share pics of your family (yes, that can include animals, parents, or even close friends you consider family) #HITsm

T4: Share the 3rd from the last pic you’ve taken on your phone. #HITsm

T5: Share your favorite healthcare cartoons. Why is it your favorite and what’s the message we should learn? #HITsm

Bonus: What’s your favorite animated gif or meme (healthcare or not)? Why? Share them. #HITsm

Upcoming #HITsm Chat Schedule
8/10 – What Does It Take to Be a Successful Healthcare Entrepreneur?
Hosted by Michael Dermer (@michaelgdermer) and Victoria Sherman (@VictoriaShrman)

8/17 – The Cost Savings Opportunities on the Business Side of Healthcare
Hosted by Don Lee (@dflee30) and @CAQH

8/24 – The Role of Technology in Chronic Disease Management
Hosted by Colton Ortolf (@ColtonOrtolf)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Creating Loyalty in Healthcare – #HITsm Chat Topic

Posted on July 24, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/27 at Noon ET (9 AM PT). This week’s chat will be hosted by Sunny Tara (@SunnyTaraVegas) and Janae Sharp (@coherencemed) from @CareCognitics on the topic of “Creating Loyalty in Healthcare“.

In the current healthcare landscape, one element that’s really missing is loyalty. We’ve all heard the stories of how the next generation of patients is much more likely to switch doctors. It seems that loyalty is hard to find in healthcare today.

The reality for most healthcare organizations and payers is that they didn’t have to worry too much about loyalty in the past. However, as the internet has empowered patients, creating patient loyalty is going to become extremely important.

Creating loyalty in healthcare is really challenging. In many cases, patients are going to their doctors who then tell them bad news. The same is true with insurance companies who are often the bearer of bad news to patients. How then can you transform these bad experiences and still build loyalty?

We (Sunny Tara and the team at CareCognitics) saw a similar challenge in the casino industry. Many of the casino patrons would come and lose a lot of money. Despite common thought, Casinos don’t want you to lose a lot of money because then you’ll have a bad experience and stop coming to that hotel which must be “unlucky.” To transform the patron’s experience, we used a combination of rewards and unique VIP experiences that turn the bad experience into a good one. Doesn’t this sound like some of what we need to do for patients in healthcare?

Join us for this week’s #HITsm chat where we’ll discuss loyalty in healthcare and what experiences we can offer patients to change these bad experiences into good ones and generate more loyalty. We hope you’ll come and share your good and bad experiences so we can all learn how to improve the patient experience.

Topics for this week’s #HITsm Chat:

T1: Describe the best experience you had (or that you heard about) in healthcare that created loyalty. #HITsm

T2: Describe the best consumer experience you had in your life outside healthcare that created loyalty. #HITsm

T3: What types of experiences, services, technology, etc would create loyalty for you in healthcare? #HITsm

T4: What types of experiences, services, technology, etc damage your loyalty in healthcare? #HITsm

T5: Should we be creating loyalty to doctors, hospitals, health systems, payers, HIT services? Why or why not? #HITsm

Bonus: What can employers do or are they doing to create employee loyalty? #HITsm

Upcoming #HITsm Chat Schedule
8/3 – A Picture is Worth a Thousand Words (Get your pictures ready to share!)
Hosted by John Lynn (@techguy) from @HealthcareScene

8/10 – What Does It Take to Be a Successful Healthcare Entrepreneur?
Hosted by Michael Dermer (@michaelgdermer) and Victoria Sherman (@VictoriaShrman)

8/17 – The Cost Savings Opportunities on the Business Side of Healthcare
Hosted by Don Lee (@dflee30) and @CAQH

8/24 – TBD
Hosted by Colton Ortolf (@ColtonOrtolf)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.