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Diversity in HIT – #HITsm Chat Topic

Posted on August 15, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/18 at Noon ET (9 AM PT). This week’s chat will be hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth on the topic of “Diversity in HIT.”

Diversity has positioned itself at the forefront of social awareness for quite some time now, the apparent need for it heightened by the socio-political climate…but what exactly is diversity? Is it offering apples and oranges? Is it a mélange of people with different experiences and perspectives? Is it working to ensure that your practice or firm meets the standards of an equal opportunity employer? Diversity, in fact, is all of these things and more. Diversity is a noun, a controversy, a buzzword, and most importantly – a social responsibility that we as responsible citizens and harbingers of care should not take lightly.

Healthcare as an industry is inherently diverse, as both health and the subsequent care associated with it are universal needs. Accessibility, method of receipt, measures, and types of care may vary within each community – but the need for healthcare, of any kind, is an absolute. This is why the lack of diversity in healthcare and its peripheral workforces is so perplexing. Diverse needs should equate to diverse solutions; especially where technology plays an integral role. Consider for a moment the diversity (or lack thereof) in the tech industry. Does it parallel healthcare’s own diversity problem? To an extent, yes.

Enter the world of Healthcare IT and you’ll observe a similar deficit. Healthcare IT, an industry born out of the need for diverse solutions in data sharing, patient privacy, and quality of care is progressive in its achievements with the implementation of EHR, the utilization of AI to improve care delivery, and efforts to protect private information, but there is always room for improvement.

This chat will facilitate a discussion on how diversity applies to Healthcare IT considering both the workforce and the technologies developed; and will examine perspectives on diversity in Healthcare IT from those who eat, sleep, and breathe it.

Questions we will explore in this week’s #HITsm chat include:
T1: What words or phrases come to mind when you hear the term “diversity”? #HITsm #Diversity

T2: How is Healthcare IT affected by diversity in any capacity, and have we already seen an impact on the industry from diversity initiatives? #HITsm

T3: How can diversity be leveraged to improve patient care and/or outcomes? #HITsm

T4: Has the recent push for diversity had any NEGATIVE impacts on Healthcare IT? #HITsm

T5: Which is more important to the goals of Healthcare IT: diverse technologies or diverse people? #HITsm

Bonus: Should diversity in Healthcare IT be heralded as a priority, and how is your firm working towards achieving that goal? #HITsm

Upcoming #HITsm Chat Schedule
8/25 – Consumer Data Liquidity – The Road So Far, The Road Ahead
Hosted by Greg Meyer (@Greg_Meyer93)

9/1 – Digital Strategies for Improving Consumer Experience
Hosted by Kyra Hagan (@HIT_Mktg_Maven from @InfluenceHlth)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Patients Want Customizations – Just Not Too Much!

Posted on August 10, 2017 I Written By

The following is a guest blog post by Cristina Dafonte, Marketing Associate of Stericycle Communication Solutions as part of the Communication Solutions Series of blog posts. Follow and engage with them on Twitter:@StericycleComms
cristina-dafonteEverything around us is customizable: your laptop background, the layout of applications on your phone, any product dashboard you have access to. Customization sells, and consumers crave it. Consumers love to think that something is unique or special for just them, even if they know in their hearts that isn’t the case.

Patient engagement, especially appointment reminders, shouldn’t be the exception to the rule. We’ve far surpassed the days of the robo-dialer letting you know your doctor’s office was calling. Today, patients look for custom communications.

There are two ends of the spectrum that I have seen with customization of appointment reminders. The first is no customization at all.

Example: My dentist sends an email that is “Please click to confirm your appointment. We look forward to seeing you!” And includes a large CONFIRM button.

This message leaves me wondering a few things: when is my appointment? Which dentist am I seeing? What if I need to reschedule? What kind of appointment did I schedule? The message wasn’t personalized to my appointment or to me.

The second end of the spectrum is too much customization. I didn’t know it was possible to personalize a message too much until I received the following text message from my eye doctor:

(1/2) Hi Cristina, your contacts are ready for pick up. Please stop by the office at your earliest convenience to get them. Our office hours are 7-3pm on the first Monday of every month, 8-4pm every

(2/2) other Tuesday, and 8-6pm on the second Thursday of every month, and 7-12pm on Friday. Thank you for choosing [my eye doctor].

The first time I received that text message, I read it at least 3 times, trying to figure out what the office hours were for the day I needed to go get my contacts! That, my friends, is a reminder with too much customization.

Fortunately, the team at Stericycle Communication Solutions has figured out just the right amount of customization. Our patient communications are built on 4 pillars:

  1. Arrive: what needs to be done when the patient arrives
  2. Bring: what they need to bring for the appointment
  3. Prep: if there is any pre-appointment prep work that needs to be completed
  4. Do: any specific instructions for the patient’s arrival.

These best practices ensure that the patient feels the communication is specifically for them and that they have enough information to confidently and comfortably arrive at the office – without feeling bombarded with facts or instructions.

Want to learn more about Stericycle Communication Solutions’ patient engagement customizations? Download our FREE overview “Customizing Your Patient Engagement.”

The Communication Solutions Series of blog posts is sponsored by Stericycle Communication Solutions, a leading provider of high quality call center & telephone answering servicespatient access services and automated communication technology. Stericycle Communication Solutions combines a human touch with innovative technology to deliver best-in-class communication services.  Connect with Stericycle Communication Solutions on social media: @StericycleComms

More About Artificial Intelligence in Healthcare – #HITsm Chat Topic

Posted on August 8, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/11 at Noon ET (9 AM PT). This week’s chat will be hosted by Prashant Natarajan (@natarpr) on the topic of “More About Artificial Intelligence in Healthcare.” Be sure to also check out Prashant’s HIMSS best selling book Demystifying Big Data and Machine Learning for Healthcare to learn about his perspectives and insights into the topic.

Healthcare transformation requires us to continually look at new and better ways to manage insights – both within and outside the organization today. Increasingly, the ability to glean and operationalize new insights efficiently as a byproduct of an organization’s day-to-day operations is becoming vital to hospitals and health systems ability to survive and prosper. One of the long-standing challenges in healthcare informatics has been the ability to deal with the sheer variety and volume of disparate healthcare data and the increasing need to derive veracity and value out of it.

The potential for big data in healthcare – especially given the trends discussed earlier is as bright as any other industry. The benefits that big data analytics, AI, and machine learning can provide for healthier patients, happier providers, and cost-effective care are real. The future of precision medicine, population health management, clinical research, and financial performance will include an increased role for machine-analyzed insights, discoveries, and all-encompassing analytics.

This chat explores participants thoughts and feelings about the future of artificial intelligence in the healthcare industry and how healthcare organizations might leverage artificial intelligence to discover new business value, use cases, and knowledge.

Note: For purpose of this chat, “artificial intelligence” can mean predictive analytics, machine learning, big data analytics, natural language processing and contextually intelligent agents.

Reference Materials

Questions we will explore in this week’s #HITsm chat include:
T1: What words or short phrases convey your current thoughts & feelings about ‘artificial intelligence’ in the healthcare space? #HITsm #AI

T2: What are big & small steps healthcare can take to leverage big data & machine learning for population health & personalized care? #HITsm

T3: Which areas of healthcare might be most positively impacted by artificial intelligence? #HITsm #AI

T4: What are some areas within healthcare that will likely NOT be improved or replaced by artificial intelligence? #HITsm #AI

T5: What lessons learned from early days of ‘advanced analytics’ must not be forgotten as use of artificial intelligence expands? #HITsm #AI

Bonus: How is your organization preparing for the application and use of artificial intelligence in healthcare? #HITsm #AI

Upcoming #HITsm Chat Schedule
8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – Consumer Data Liquidity – The Road So Far, The Road Ahead
Hosted by Greg Meyer (@Greg_Meyer93)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Engagement Cartoon – Fun Friday

Posted on August 4, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This week’s Fun Friday healthcare cartoon was shared by the Society for Participatory Medicine. If you don’t know about this organization, take a minute and go check out what they do and see how you can support them. You’ll see why they shared this cartoon.

Sadly, this is the experience of many patients with their doctors. The Society for Participatory Medicine has been working hard to change that mindset. We all need to support these efforts in our own circle of influence. It’s not about what our actions look like, but that we’re really engaged in a relationship with our patients. Doing so will have a powerful effect on everyone in healthcare.

Healthcare Blockchain Use Case

Posted on August 3, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

There’s been a lot of talk about using blockchain in healthcare. While I don’t think that it’s the end all be all solution that many make it out to be, I do think that healthcare could benefit in a lot of ways from blockchain.

David Chou recently shared this healthcare use case for blockchain which it looks like he got from Deloitte:

I’d be interested to hear blockchain experts thoughts on this use case. Is this reasonable? Could this be reasonably achieved with blockchain? Are there risks to implementing this use case?

We all know about the major challenges associated with interoperability in healthcare. Blockchain itself doesn’t solve a lot of these interoperability problems. It can’t because most of the interoperability problems in healthcare are business problems and not technology problems. However, I wonder if we can make data sharing in healthcare so simple that it would be embarrassing not to do it. Then, we might be on to something.

Other thoughts on blockchain in healthcare? I still have a lot to learn about this new technology.

Inching Toward Health IT Interoperability – #HITsm Chat Topic

Posted on August 1, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/4 at Noon ET (9 AM PT). This week’s chat will be hosted by Alan Portela (@AlanWPortela) from Airstrip on the topic of “Inching Toward Health IT Interoperability.”

To some it may seem as though ‘interoperability’ is a stale health IT buzzword, but nothing could be further from the truth. Why? Because interoperability still isn’t a reality.

Data is digital, but not readily available; data exists in EHRs, but isn’t aggregated and shared in a way that makes sense for clinicians. In addition, precision medicine relies upon the ability to collect real time data from medical devices at the moment of care – physiologic phenotypes, genomic data, and the like. Precision medicine fundamentally depends on data to make unique diagnosis/care plans for individuals or populations. That cannot happen easily or effectively without interoperability.

Health IT could play a significant role in addressing more serious health issues, but a lack of interoperability and access holds us back. If we want precision medicine, then we need to recognize that interoperability is a must.

Questions we will explore in this week’s #HITsm chat include:
T1: Where have you seen the most success in health IT interoperability? #HITsm

T2: What have been your largest barriers to health IT interoperability? #HITsm

T3: What is vital to making health IT interoperability a reality? #HITsm

T4: Which industry stakeholder has the biggest responsibility to push health IT interoperability forward? #HITsm

T5: How should governing bodies – national and/or industry specific – support health IT interoperability? #HITsm

Bonus: How can we, as health IT leaders and innovators, drive the change the industry needs? #HITsm

Upcoming #HITsm Chat Schedule
8/11 – TBD
Hosted by TBD

8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – Consumer Data Liquidity – The Road So Far, The Road Ahead
Hosted by Greg Meyer (@Greg_Meyer93)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

How Does Age Impact Patient Satisfaction & Provider Switching? – #HITsm Chat Topic

Posted on July 25, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/28 at Noon ET (9 AM PT). This week’s chat will be hosted by Lea Chatham (@leachatham) from @SolutionReach on the topic of “How Does Age Impact Patient Satisfaction & Provider Switching?.”

A new patient survey conducted by Solutionreach, looked at patient satisfaction, practice selection, practice switching, and communication preferences across three generations–baby boomers, Generation X, and millennials–and four practice types–primary care, dental, dermatology, and eye care.

Not surprisingly there were some striking differences between the generations. For example, baby boomers are much more satisfied with their providers than the other two generations. However, there were also some unexpected consistencies like a desire for more email and text communication across all generations.

The survey found that across all generations and all types of practices there is a significant amount of practice switching going on, probably more than ever before. In this #HITsm chat we’ll look at some of the data and what a few of the surprises were as well as some of the things providers should be thinking about if they want to retain and recruit patients in the different generations.

For more information on the Solution Reach survey mentioned above, check out their paper, news release, and these two blog posts.

Questions we will explore in this week’s #HITsm chat include:
T1: Baby boomers appear to be more satisfied with providers than other generations, what might be contributing to this? #HITsm

T2: Why are millennials and Gen Xers so much less satisfied with providers? #HITsm

T3: What are some of the key areas of low satisfaction across practices/generations? How do we fix it? #HITsm

T4: New data suggest liking your doctor isn’t enough anymore. What does it take to keep patients today? #HITsm

T5: Should practices start taking age into account for retention/recruitment of patients? How? #HITsm

Bonus: Should doctors be using tools like texting in day-to-day practice? Where and when? #HITsm

Upcoming #HITsm Chat Schedule
8/4 – Health IT Interoperability
Hosted by Alan Portela (@AlanWPortela) from Airstrip

8/11 – TBD
Hosted by TBD

8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – TBD
Hosted by Greg Meyer (@Greg_Meyer93)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Meeting the Patient Where They Are – #HITsm Chat Topic

Posted on July 18, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/21 at Noon ET (9 AM PT). This week’s chat will be hosted by Melody Smith Jones (@MelSmithJones) from HYP3R on the topic of “Meeting the Patient Where They Are.”

Every day, decision-makers across the healthcare industry sit in boardrooms charting the course for the future of patient engagement.

At the same time, individual patients are turning to new sources for health information, researching symptoms online and crowdsourcing answers from friends on social media.

More than ever, healthcare providers need to meet patients where they are.

Join this Twitter chat to explore how healthcare decision-makers can get out of the confines of the boardroom and truly understand the patient experience of today.

Questions we will explore in this week’s #HITsm chat include:
T1: As the healthcare consumer turns away from traditional media & towards digital channels, how can we meet the patient where they are? #HITsm

T2: Since financial literacy and price transparency have a steep learning curve, how can we meet the patient where they are? #HITsm

T3: As healthcare consumers continue to become avid researchers in their own right, how can we meet the patient where they are? #HITsm

T4: As the patient stares blankly at the available patient portal, how can we meet the patient where they are? #HITsm

T5: As patients and families bring digital devices with them into the care setting, how can we meet the patient where they are? #HITsm

Bonus: As the worlds of social media and intelligence continue to merge, how can we meet the patient where they are? #HITsm

Upcoming #HITsm Chat Schedule
7/28 – How Does Age Impact Patient Satisfaction & Provider Switching?
Hosted by Lea Chatham (@leachatham) from @SolutionReach

8/4 – TBD
Hosted by Alan Portela (@AlanWPortela) from Airstrip

8/11 – TBD
Hosted by TBD

8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

The Digital Juxtaposition – Fun Friday

Posted on July 14, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Eric Topol shared these 2 cartoons showing the interesting juxtaposition of technology in our lives:

I’m sure many of my readers will hate the 2nd cartoon which helps to perpetuate the stereotype that older people don’t want to use technology. So, I’ll just head that off by saying that many older people are great users of technology and love it. However, there is still a difference between youth that are glued to technology and the older generation that uses technology, but often prefers something printed. Finding the balance is tough.

What I’ve found interesting is watching my kids and technology. They certainly love technology and they love playing games, watching Netflix, etc. However, I’ve also realized that they still have a lot to learn when it comes to learning technology. They’re not unlike the older generation in that regard. The only difference is that they are generally more open to learning the technology. However, they’ve had such well done experiences in their games and entertainment that I think the younger generation gets really frustrated when they come across technology with a poor user experience.

A little something to chew on this Friday. Any other observations you’d add to this digital juxtaposition?

Best Practices for Patient Engagement

Posted on July 13, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The following is a guest blog post by Brittany Quemby, Marketing Strategist for Stericycle Communication Solutions, as part of the Communication Solutions Series of blog posts. Follow and engage with them on Twitter: @StericycleComms
Brittany Quemby - Stericycle
Knowledge is power… so the saying goes.  When it comes to patient engagement, it couldn’t be more true. Being “in tune” is the key to unlocking the ultimate patient experience. Knowing what your patients need and want allows you to close the gap and deliver on those desires, while developing a deeper connection through effective patient engagement.

Here at Stericycle Communication Solutions, we are a group of individuals with all different types of needs and wants as patients. Below are some of the best practices that we preach to our doctors and healthcare providers when it comes to patient engagement and the patient experience:

Connect with meaning – Reach us where we spend most of our time. Roughly two-thirds of us own a smartphone, meaning we have access at our fingertips.  We expect an interactive and omni experience with our healthcare providers. We are looking for simple ways to connect with our doctors, schedule appointments, and prepare for important appointments.  By engaging on these terms, healthcare practices can be sure to connect to patients on a deeper level and encourage repeat visits to their health system.

Engage through multiple and preferred channels – We expect our healthcare experience to fit seamlessly into the rest of our lives. This means integrating with the technologies that we prefer including online, in person, and on our devices.

Did you know that:

  • 91% of us email daily
  • 77% of us set up appointments with their primary care provider via phone call
  • Text messages have a 98% open rate

These simple touch points, enables you to effectively engage using more than one mode of communication, ensuring you connect with us the right way each time!

Get personal! – Patients are no different than the everyday consumer.  We love personalization. In fact, 47% of us said we wanted “personalized experiences” when it comes to our health. Communicating based on our specific needs and wants gets noticed and evokes action! This allows providers to not only connect on a more personal level with us, but also empowers us to take an active role in own healthcare.

Involve Us! – Keep us in the loop! We are more involved in our own health than ever before.  Use of health apps and wearables have doubled in the last two years. We want to play an active role when it comes to important healthcare related moments.  Both US consumers (77%) and doctors (85%) agree that the use of health apps and wearables helps patients engage in their health. We want to be involved; take advantage!

To learn more about effective patient engagement, download this patient engagement whitepaper.

The Communication Solutions Series of blog posts is sponsored by Stericycle Communication Solutions, a leading provider of high quality call center & telephone answering servicespatient access services and automated communication technology. Stericycle Communication Solutions combines a human touch with innovative technology to deliver best-in-class communication services.  Connect with Stericycle Communication Solutions on social media: @StericycleComms