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The Cost Savings Opportunities on the Business Side of Healthcare – #HITsm Chat Topic

Posted on August 14, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/17 at Noon ET (9 AM PT). This week’s chat will be hosted by Don Lee (@dflee30) and @CAQH on the topic of “The Cost Savings Opportunities on the Business Side of Healthcare“.

Progress on the Journey to Automate the Business of Healthcare

Next time you’re in the doctor’s office, take note of what the administrative staff is doing behind the reception desk.

For every patient, the staff needs to know if he or she has an active health insurance policy, if it will reimburse for the specific services the doctor provides and the deductibles or copays to determine the patient’s bill. After the patient leaves, the staff submits the claim and may continue to follow up to make sure it gets paid.

Complicating their job, not every patient has the same insurance plan, let alone the same insurance company. That makes it easy to imagine how the doctor’s office could become a chaotic logjam without some uniformity in how all these processes are accomplished from one health plan to another. But, all in all, this system works pretty well, doesn’t it?

This is because leaders on the business side of healthcare began collaborating more than 10 years ago to crack the code on interoperability. They hammered out rules of the road that, in combination with other efforts, have accelerated the use of automation and brought uniformity to routine processes — like figuring out if you owe a copay.

But the journey from slower and costlier manual processes – like phone, fax and mail – to interoperable, or automated, machine-to-machine processes is far from complete. We know this because our co-host, @CAQH, tracks the progress of this journey through the CAQH Index.

The most recent CAQH Index found that progress has not only slowed, but on some important measures the industry has actually lost ground and a savings opportunity of $11.1 billion remains. Since healthcare providers have historically been slower to implement and use automated processes than health plans, the vast majority of the savings is available to medical providers ($7.5 billion) and dentists ($2 billion).

The CAQH Index takes into account the cost of common business processes for each stakeholder and the number they conduct each year to determine the greatest savings opportunities for medical and dental health plans and providers. We’ll be talking about that in the #HITsm chat with co-host @dflee30, a Health IT expert who recently interviewed CAQH researchers about the report.

For a short time, there’s still time to participate in the 2018 CAQH Index study. Every data contribution helps to make the Index more complete. Email explorations@caqh.org for information on how your organization can help.

Download a complimentary copy of the 2017 CAQH Index or use the savings calculator to estimate your organization’s savings at www.caqhindex.org and check out Don’s recent podcast.

So, without further ado, here are the various topics and questions we’ll be discussing for this week’s #HITsm chat.

Topics for this week’s #HITsm Chat:
T1: #Healthcare administrative costs have been projected to reach $315 billion by this year. What are some of the sources of these excessive admin costs? #hitsm

T2: Why is it important to track progress related to admin costs? #hitsm

T3: What are some barriers the #healthcare industry faces in reducing admin costs? #hitsm

T4: What can the #healthcare industry do to overcome these barriers and achieve significant cost savings? #hitsm

T5: How is the emerging #valuebased payment model impacting #healthcare administration and operations? #hitsm

Bonus: What are other growing #healthcare administration and operations trends and how might they impact healthcare admin costs? #hitsm

Upcoming #HITsm Chat Schedule
8/24 – The Role of Technology in Chronic Disease Management
Hosted by Colton Ortolf (@ColtonOrtolf)

8/31 – Will Big Media Spoil HealthIT for the Little Guy?
Hosted by ShereeseM, MS/MBA (@ShereesePubHlth)

9/7 – TBD
Hosted by Jessica Maxine Selby (@JessMSelby)

9/14 – TBD
Hosted by TBD

9/21 – Human Centered Design in Healthcare #PatientsMatter
Hosted by Jen Horonjeff (@jhoronjeff) from @Savvy_Coop

9/28 – How Does Interoperability Affect Technology Adoption in Healthcare?
Hosted by Niko Skievaski @niko_ski from @redox

10/5 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Top 5 Ways to Create a Stellar Patient Experience

Posted on August 13, 2018 I Written By

The following is a guest blog post by Sarah Bennight, Marketing Strategist for Stericycle Communication Solutions, as part of the Communication Solutions Series of blog posts. Follow and engage with them on Twitter: @StericycleComms

Patient experience has always been something healthcare delivery organizations should strive to improve. However, in the past couple of years, patient experience has received a necessary focus as health consumers are presented with more choice, transparency, and data to navigate their healthcare journey. But with so many choices available, what can health providers do to drive loyalty?

I recently had to schedule a visit for my annual mammogram, a much dreaded experience for most women. I’m lucky to have many imaging options around me, making it easy to get in on a day that was convenient for me. However, the choice was very simple after the exemplary experience I received last year. One facility in particular made me into a loyal patient, and they did so in five key ways.

1. Convenience of access: Consumer-centric businesses like Amazon and Starbucks have made it so seamless and easy to get what you need from them when you need it, that it makes waiting in healthcare more painful than it used to be. Now, we expect to handle business transactions on our own terms and to receive immediate results. Even Amazon Prime’s two-day shipping wasn’t enough for us, and now we have Amazon Now. When it was time to schedule with the facility, it was simple to connect and get care when convenient for me. They offer online scheduling, which enabled me to browse open appointments and choose an option that fit my busy schedule. They have a phone number as well if you prefer to schedule that way, but I prefer doing most business transaction from my phone.

2. Patient-first in clinic experience: Everything at the facility was set up to make something no woman really wants to do, an enjoyable experience. I was greeted with a warm smile when I walked in and promptly taken back to the changing rooms. Their rooms are finely decorated with warm lighting and comfortable dressing rooms. I never sat idle for more than 10 minutes. They have even taken the extra step to provide lockers for your personal belongings with the names of famous amazing women so you can remember where your belongings are. I chose to be Eleanor Roosevelt one year, and Jane Austin this year.

3. Putting data in the patients’ hands: Both times I have been in for a screening, I receive my secure results within 24 to 48 hours and they send the results to both my OB/Gyn and my primary care provider. Armed with information contained in my profile, I can choose to have a more in depth conversation with my care providers regarding the risks and results, or I can keep them and compare year after year. Knowledge and education are the first two steps in patients having the ability to manage their health.

4. Proactive engagement in care: Patients can be very forgetful (especially when managing the care of four additional family members). If there is something I need to do in order to take better care of myself, it’s better to be proactive and ping me instead of assuming I’ve got it covered. This facility let me know several months in advance that it was time to reschedule. I knew the exact date I was eligible per my insurance, so it made it easy to take the best step to keep on top of my health.

5. Ease of doing business: No one wants to spend hours filling out paper forms. When looking for a repeat appointment for this year, I saw that there was a clinic closer to my office. I arrived a few minutes early to fill out the insurance forms since I scheduled online and there was no place for me to put the card information. When I walked in and gave my name at sign in, they had everything: my address, insurance, birthdate, records from the last visit at a different facility. This is imperative for healthcare organizations to prioritize as mergers and acquisitions mean multiple EHRs, billing systems, and contact centers. The experience and ease of doing business with your team before and after care will affect patient loyalty. Make it easier to do the small things, and watch your patient satisfaction increase.

The facility has gone to great lengths to ensure their patient experience is above par and their efforts have definitely paid off. And they will have my loyalty for it as long as they serve my area. Their mission states:

“Our promise is to provide an exceptional experience, exceptionally accurate results, and Peace of Mind to everyone we serve. Our purpose is to be the National Leader in Mammography and imaging services, helping patients achieve and maintain optimal health.”

What is your promise to your patients? Is your number one to provide an exceptional experience? Are you meeting the above five areas of the patient experience beyond the clinical face to face interaction? What are some additional ways you ensure the best experiences for everyone in your care?

The Communication Solutions Series of blog posts is sponsored by Stericycle Communication Solutions, a leading provider of high quality call center & telephone answering servicespatient access services and automated communication technology. Stericycle Communication Solutions combines a human touch with innovative technology to deliver best-in-class communication services.  Connect with Stericycle Communication Solutions on social media: @StericycleComms

Lumeon Offers a Step Toward Usable Device Data in Health Care

Posted on August 8, 2018 I Written By

Andy Oram is an editor at O'Reilly Media, a highly respected book publisher and technology information provider. An employee of the company since 1992, Andy currently specializes in open source, software engineering, and health IT, but his editorial output has ranged from a legal guide covering intellectual property to a graphic novel about teenage hackers. His articles have appeared often on EMR & EHR and other blogs in the health IT space. Andy also writes often for O'Reilly's Radar site (http://oreilly.com/) and other publications on policy issues related to the Internet and on trends affecting technical innovation and its effects on society. Print publications where his work has appeared include The Economist, Communications of the ACM, Copyright World, the Journal of Information Technology & Politics, Vanguardia Dossier, and Internet Law and Business. Conferences where he has presented talks include O'Reilly's Open Source Convention, FISL (Brazil), FOSDEM, and DebConf.

The health care field floats on oceans of patient data, but like the real oceans on our planet, patient data is polluted. Trying to ground evidence-based medicine on billing data is an exercise in frustration. Clinical data is hard to get access to, and has its own limitations. For instance, it is collected only when a patient visits the clinic or hospital. The FDA recently put 100 million dollars in its budget to get patient data from electronic health records (which the commissioner called “real-world experience”).

One of the paths toward better data for research and treatment lies in the data from medical devices: it’s plentiful, detailed, and accurate. But device data has mountains to climb before researchers and clinicians can use it: getting this data in the first place, normalizing and standardizing it, and integrating it with the systems used for analysis and treatment. That’s what excites me about a recent new direction taken by Lumeon, a platform for workflow management and treatment coordination in health care.

I covered Lumeon’s platform a few months ago. The company already lays out an enticing display of tools for clinicians, along with EHR integration. What’s new is the addition of medical devices, an enhancement that required nine months of working with medical device manufacturers. Recently I had another chance to talk to Rick Halton, Vice President of Marketing and Product for Lumeon.

Along with the measurements provided by devices, Lumeon has tools for patient engagement and the measurement of outcomes. These outcomes go beyond simple quantitative scores such as limb rotation. Lumeon creates for each patient a patient-specific functional score (PSFS). For one patient, it may be whether he can play outside with his kids. For another, it’s whether she can they go back to work, and for another, how far she can walk.

Lumeon asks, how can a device be used in a patient journey? It uses the routine information to help provide consistent care throughout this journey pathway, and measures outcomes throughout to generate feedback that promotes better long-term outcomes.

Device data is currently stored in a Lumeon platform that may be on the clinician’s site or in the cloud. Using an API, Lumeon’s output can be embedded within an EHR (they currently do this with Epic) so that the output can be displayed as part of the EHR display, and the clinician doesn’t even have to know that the results are being generated outside the EHR. In the future, the data may be integrated directly into the EHR. However, Lumeon’s direct customers are the providers, not the EHR vendors.

Data from devices was popular among providers at first for discharge planning and other narrow applications. Lumeon’s device integration is now getting more attention from providers who are experiencing a squeeze on reimbursements, a growing alertness among payers for outcomes, and a slow move in the industry toward fee-for-value. One leading device manufacturer is already using Lumeon for better treatment of cardiovascular care, bariatric surgery, and diabetes. Other applications include chronic disease, perioperative care (readiness for the OR and enhanced recovery), the digital patient experience on the web or in an app, and the patient centered medical home.

If Lumeon can turn device data into better treatment, other clinical institutions and health care platforms should be able to do so as well. It’s time for health care to enter the 21st century and use the Internet of Things (or Internet of Healthy Things, as termed by Dr. Joseph Kvedar) for the benefit of patients.

What Does It Take to Be a Successful Healthcare Entrepreneur? – #HITsm Chat Topic

Posted on August 7, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/10 at Noon ET (9 AM PT). This week’s chat will be hosted by Michael Dermer (@michaelgdermer) and Victoria Sherman (@VictoriaShrman) on the topic of “What Does It Take to Be a Successful Healthcare Entrepreneur?“.

Michael Dermer is an entrepreneur, speaker, lawyer and founder/author of The Lonely Entrepreneur. Michael is considered the founder of not only a company, but an industry – rewarding individuals for healthy behavior. Michael left a promising law career to start IncentOne, the first company to provide rewards for healthy behavior. At the time, rewards in healthcare were not only non-existent – they were offensive. He was told over and over “we will never reward people for things they should be doing to be healthy.”

After bootstrapping for a decade, his company received a large private equity investment on October 15, 2008. They had arrived. It should have been a time for celebration. Then the financial crisis hit. Ten years were gone in ten days. Bankrupt customers. Investment gone. Credit dead. Family dollars at risk. Angry investors. Family relationships on the brink. It would take two years of working 24 hours a day to save what took ten years to build. The perfect storm.

It was doomed. Or was it? Today, health rewards are everywhere, he sold IncentOne to industry innovator Welltok and his company is credited with creating the health rewards industry. What resulted was not only a business success, but the discovery of unique intelligence on how to thrive under the pressure, chaos and burden of being the entrepreneur. The Lonely Entrepreneur was born. It is now their mission is to unlock the potential of entrepreneurs worldwide by turning the passion and pressure we all feel into success.

So, without further ado, here are the various topics and questions we’ll be discussing for this week’s #HITsm chat.

Topics for this week’s #HITsm Chat:
T1: In today’s hypercompetitive world passion & grit aren’t enough, we must develop the skills and mindset to be a better entrepreneur each day. From managing the chaos to generating revenue to standing out from the crowd. What does it mean to be a successful entrepreneur? #HITsm

T2: Great products & services should be enough, you have to be adept at creating ‘leverage’ to make healthcare customers move quickly. Leverage is an important skill for winning business in healthcare. What are some of the ways to leverage winning in business? #HITsm

T3: You have to use your entrepreneurial creativity to find a niche, a ‘playground’ where you are the only one playing. How do you beat your competition by finding playgrounds where no one else is playing? #HITsm

T4: Health plans, health systems, pharma companies, employers are all very different animals. But chasing every customer means you’re bouncing all over without understanding your market. What are some of the unique value propositions for EACH of these healthcare entities? #HITsm

T5: The healthcare industry is full of well-entrenched, well-funded competitors. And buyers have little mindshare for the difference between products so you need to position your company in order to have success. Why is positioning more important than product and what are some ways to position your product/service? #HITsm

Bonus: If your company is struggling or not progressing as quickly as you would like, what are some of the things you can do to turn in around (i.e. pivot?) #HITsm

Upcoming #HITsm Chat Schedule
8/17 – The Cost Savings Opportunities on the Business Side of Healthcare
Hosted by Don Lee (@dflee30) and @CAQH

8/24 – The Role of Technology in Chronic Disease Management
Hosted by Colton Ortolf (@ColtonOrtolf)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Healthcare CIOs Focused On Patient Experience And Innovation

Posted on August 2, 2018 I Written By

Anne Zieger is a healthcare journalist who has written about the industry for 30 years. Her work has appeared in all of the leading healthcare industry publications, and she's served as editor in chief of several healthcare B2B sites.

Not long ago, 22 healthcare CIOs had a sit-down to discuss their CEOs’ top IT-related priorities. At the meeting, which took place during the 2018 Scottsdale Institute Annual Conference, the participants found that they were largely on the same page, according to researchers that followed the conversation.

Impact Advisors, which co-sponsored the research, found that improving patient experiences was priority number one. More than 80% of CIOs said patient engagement and better patient experiences were critical, and that deploying digital health strategies could get the job done.

The technologies they cited included patient-facing options like wearables, mobile apps and self-service tools. They also said they were looking at a number of provider-facing solutions which could streamline transitions of care and improve patient flow, including care coordination apps and tools and next-generation decision support technologies such as predictive analytics.

Another issue near the top of the list was controlling IT costs and/or increasing IT value, which was cited by more than 60% of CIOs at the meeting. They noted that in the past, their organizations had invested large amounts of money to purchase, implement and upgrade enterprise EHRs, in an effort to capture Meaningful Use incentive payments, but that things were different now.

Specifically, as their organizations are still recovering from such investments, CIOs said they now need to stretch their IT budgets, They also said that they were being asked to prove that their organization’s existing infrastructure investments, especially their enterprise EHR, continue to demonstrate value. Many said that they are under pressure to prove that IT spending keeps offering a defined return on investment.

Yet another important item on their to-do list was to foster innovation, which was cited by almost 60% of CIOs present. To address this need, some CIOs are launching pilots focused on machine learning and AI, while others are forming partnerships with large employers and influential tech firms. Others are looking into establishing dedicated innovation centers within their organization. Regardless of their approach, the CIOs said, innovation efforts will only work if innovation efforts are structured and governed in a way that helps them meet their organization’s broad strategic goals.

In addition, almost 60% said that they were expected to support their organization’s growth. The CIOs noted that given the constant changes in the industry, they needed to support initiatives such as expansion of service lines or building out new ones, as well as strategic partnerships and acquisitions.

Last, but by no means least, more than half of the CIOs said cybersecurity was important. On the one hand, the participants at the roundtable said, it’s important to be proactive in defending their organization. At the same time, they emphasized that defending their organization involves having the right policies, processes, governance structure and culture.

A Picture is Worth a Thousand Words – #HITsm Chat Topic

Posted on July 31, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 8/3 at Noon ET (9 AM PT). This week’s chat will be hosted by John Lynn (@techguy) from @HealthcareScene on the topic of “A Picture is Worth a Thousand Words“.
We’ve all heard the common idiom that a picture is worth a thousand words. No doubt we’ve all had experiences like this. I first realized the power of this when I heard tech startup founder, Kevin Rose, talk about how a picture in just a few seconds can convey a world of meaning and even emotion. There’s no doubt that the right picture can send a powerful message.

This was also illustrated to me recently when as a random introduction for an #HITsm chat a few weeks ago, I suggested people share some images with the community. It was fascinating to see the images people shared and how we got to see a new side of someone in the community that we wouldn’t have known otherwise.

With that in mind, I decided that it would be fun to have a full #HITsm chat devoted to sharing images. As you’ll see, some of the questions focus on images that describe the impact of healthcare and health IT and other images are about those of us in the #HITsm community getting to know each other better.

This illustrates the real goal I have for the #HITsm community. Inspiring each other and creating deeper connections with those in the community.

So, without further ado, here are the various types of images we’ll be asking you to share on this week’s #HITsm chat.

Topics for this week’s #HITsm Chat:
Introduction: Take a selfie of you right now and share it. Don’t be shy or afraid. Just share! #nojudgment #HITsm

T1: Share the most powerful healthcare images, charts, etc that you’ve seen. Why and how did it impact you? #HITsm

T2: Share images that illustrates the impact of the work you’re doing or a favorite work moment. #HITsm

T3: Share pics of your family (yes, that can include animals, parents, or even close friends you consider family) #HITsm

T4: Share the 3rd from the last pic you’ve taken on your phone. #HITsm

T5: Share your favorite healthcare cartoons. Why is it your favorite and what’s the message we should learn? #HITsm

Bonus: What’s your favorite animated gif or meme (healthcare or not)? Why? Share them. #HITsm

Upcoming #HITsm Chat Schedule
8/10 – What Does It Take to Be a Successful Healthcare Entrepreneur?
Hosted by Michael Dermer (@michaelgdermer) and Victoria Sherman (@VictoriaShrman)

8/17 – The Cost Savings Opportunities on the Business Side of Healthcare
Hosted by Don Lee (@dflee30) and @CAQH

8/24 – The Role of Technology in Chronic Disease Management
Hosted by Colton Ortolf (@ColtonOrtolf)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Creating Loyalty in Healthcare – #HITsm Chat Topic

Posted on July 24, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/27 at Noon ET (9 AM PT). This week’s chat will be hosted by Sunny Tara (@SunnyTaraVegas) and Janae Sharp (@coherencemed) from @CareCognitics on the topic of “Creating Loyalty in Healthcare“.

In the current healthcare landscape, one element that’s really missing is loyalty. We’ve all heard the stories of how the next generation of patients is much more likely to switch doctors. It seems that loyalty is hard to find in healthcare today.

The reality for most healthcare organizations and payers is that they didn’t have to worry too much about loyalty in the past. However, as the internet has empowered patients, creating patient loyalty is going to become extremely important.

Creating loyalty in healthcare is really challenging. In many cases, patients are going to their doctors who then tell them bad news. The same is true with insurance companies who are often the bearer of bad news to patients. How then can you transform these bad experiences and still build loyalty?

We (Sunny Tara and the team at CareCognitics) saw a similar challenge in the casino industry. Many of the casino patrons would come and lose a lot of money. Despite common thought, Casinos don’t want you to lose a lot of money because then you’ll have a bad experience and stop coming to that hotel which must be “unlucky.” To transform the patron’s experience, we used a combination of rewards and unique VIP experiences that turn the bad experience into a good one. Doesn’t this sound like some of what we need to do for patients in healthcare?

Join us for this week’s #HITsm chat where we’ll discuss loyalty in healthcare and what experiences we can offer patients to change these bad experiences into good ones and generate more loyalty. We hope you’ll come and share your good and bad experiences so we can all learn how to improve the patient experience.

Topics for this week’s #HITsm Chat:

T1: Describe the best experience you had (or that you heard about) in healthcare that created loyalty. #HITsm

T2: Describe the best consumer experience you had in your life outside healthcare that created loyalty. #HITsm

T3: What types of experiences, services, technology, etc would create loyalty for you in healthcare? #HITsm

T4: What types of experiences, services, technology, etc damage your loyalty in healthcare? #HITsm

T5: Should we be creating loyalty to doctors, hospitals, health systems, payers, HIT services? Why or why not? #HITsm

Bonus: What can employers do or are they doing to create employee loyalty? #HITsm

Upcoming #HITsm Chat Schedule
8/3 – A Picture is Worth a Thousand Words (Get your pictures ready to share!)
Hosted by John Lynn (@techguy) from @HealthcareScene

8/10 – What Does It Take to Be a Successful Healthcare Entrepreneur?
Hosted by Michael Dermer (@michaelgdermer) and Victoria Sherman (@VictoriaShrman)

8/17 – The Cost Savings Opportunities on the Business Side of Healthcare
Hosted by Don Lee (@dflee30) and @CAQH

8/24 – TBD
Hosted by Colton Ortolf (@ColtonOrtolf)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Somatix: Bringing Gesture Recognition to Healthcare

Posted on July 19, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The number and variety of sensors and tracking devices coming to healthcare is astounding. All of these devices are going to provide a platform for hundreds of innovative companies to build amazing software on top of all of this hardware that will really impact healthcare. It’s exciting to see.

I saw this in action first hand when I talked with Eran Ofir, CEO and Co-Founder of Somatix. What makes Somatix interesting is that they do their hand gesture tracking on any hardware. There are dozens of off the shelf wearable technologies from tech giants, high-end brands, sports leaders, and fashion brands which can be used together with Somatix.

Using these off the shelf technologies, Somatix does a pretty wide range of gesture detection including: smoking, eating, drinking (cold and hot), teeth brushing, walking, sleeping, shaving, medication intaking, and more. When you think about the sensors that are available in these commercial wearables, it’s not hard to see how this type of gesture detection is possible. Plus, these charts illustrate how different gestures register on wearables:

It’s not hard to imagine how this gesture recognition technology can be used in healthcare. It can detect sudden falls, medication adherence, immobility, sleeping habits, missed meals, low liquid consumption, smoking, and even neurological malfunctioning.

The question is what do you do once a certain action is detected? Somatix is doing some work in this area as well. Detecting the gesture is just the first step, but can work as a trigger to enable care providers to intervene with personalized messages and incentives to the patient. One of the areas where Somatix has seen success is in their SmokeBeat product which helps with smoking cessation.

As I look at the bigger picture, I could see hundreds of applications of this gesture technology in healthcare. So, I asked Eran if Somatix offered an API that would allow startup companies, health systems, payers, and other healthcare organizations to be able to incorporate this gesture recognition technology into their own applications. Unfortunately, they haven’t gone this route yet since they’re a relatively young company, but he saw that as a potential future opportunity. I hope they take that route since gesture recognition across all of these devices is a hard thing to build, but is a powerful thing that could benefit a wide variety of healthcare applications.

All in all, I was impressed by what Somatix has built. Plus, it was easy to see as they get more hand gesture data how they’ll be able to improve the accuracy of the gesture detection even more. Eran described how they’d seen this first hand with detecting smoking which they can now detect almost perfectly. While all of the gesture detection doesn’t have perfect accuracy it will get pretty close over time.

Healthcare still has a ways to go in figuring out how to turn gesture recognition into improved care, but it’s great to see companies like Somatix perfecting the recognition which will enable care providers to use that data to improve a patient’s health. Gesture recognition technology from Somatix is a great example of a building block of change that will transform healthcare as we know it.

Identifying, Selecting, and Managing Healthcare Technology Products and Services – #HITsm Chat Topic

Posted on July 18, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/20 at Noon ET (9 AM PT). This week’s chat will be hosted by Healthcare Scene (@HealthcareScene) on the topic of “Identifying, Selecting, and Managing Healthcare Technology Products and Services” and is an extension of last week’s #HITsm chat.

It should be no surprise to anyone who’s worked in the healthcare industry for any length of time that effective and cost-efficient information technology products and services are essential to improve healthcare outcomes and reduce runaway healthcare costs. And making a bad decision can be extremely cost-inefficient! But healthcare technology products and services are evolving faster than ever and even the most intelligent and focused individuals are challenged to stay abreast of and on top of all the new products and services. Properly selecting, implementing and using products and services to actually improve healthcare outcomes and reduce costs is not trivial task.

We’ve Got the Insights, Ideas and Opinions

Last week, #HITsm tweetchat participants shared their insights, ideas and opinions on what they believed could be the top technologies and services for healthcare stakeholders: Physicians & Medical Practices, Hospitals & Health Systems, Patients, Health Plan Members, Healthcare Consumers & Caregivers and Health Plans & Payers. Over 500 comments were collected from 45+ active participants.

Since last Friday, those 500+ insights, ideas and opinions have been culled, sorted, and curated into the topics for this week’s #HITsm tweetchat. An overview of this curated information can be found in this post titled ‘Recapping the #HITsm Crowdsourced List of Top Technology Services & Products for Healthcare Stakeholders.’  And the actual curated data from last week’s #HITsm tweetchat can be accessed here.

A Small Pivot from the Original Part 2 #HITsm Tweetchat Theme

To be sure, the original idea for this week’s #HITsm tweetchat was that participants would rank the technology services & products most important to healthcare stakeholders. While this week’s chat still includes a ranking of information crowdsourced in last week’s chat, topics for this week’s chat will shift to how healthcare stakeholders may best identify, select and manage the healthcare technology products and services that may best improve healthcare outcomes and reduce costs for ALL of healthcare’s stakeholders.

As you consider the topics of this week’s chat that are listed below, keep in mind the quote by Dr. Alkasab of @MassGeneralNews that @Jk_Jeffery shared last week: “We’re not buying from a vendor; we’re marrying them!”

We hope you can participate in this week’s #HITsm chat and share your insights, ideas and opinions.

Resources for This Week’s #HITsm Tweetchat

Topics for the 7/20/18 #HITsm Tweetchat

T1: What tangible and intangible ‘things’ must healthcare organizations selecting a specific healthcare vendor demand from a healthcare vendor prior to executing a purchase agreement? #HITsm

T2: What are the most important installation, configuration, operational and support requirements that must be considered when evaluating a decision to purchase a vendor’s service or product? #HITsm

T3: How can healthcare organizations and prospective vendor partners leverage 3rd parties – like healthcare patients, consultant, 3rd party research firms and other advisory sources – during the process of evaluating and selecting a specific healthcare product or service? #HITsm

T4: Let’s flip the inquiry: What must vendors of healthcare products and services demand from prospective purchasers of their products and services prior to executing a purchase agreement? #HITsm

T5: What are the surprises that Physicians, Medical Practices, Hospitals, Health Systems, Patients, Health Plan Members, Healthcare Consumers, Health Plans and payer often experience 6 to 12 months after purchasing a product or service? How could this have been solved in the purchase agreement? #HITsm

Bonus: In regards to the aforementioned quote that ‘We’re not buying from a vendor; we’re marrying them,’ what are key reasons why a healthcare organization may divorce their vendor partner? #HITsm

Upcoming #HITsm Chat Schedule
7/27 – Creating Loyalty in Healthcare
Hosted by Sunny Tara (@SunnyTaraVegas) and Janae Sharp (@coherencemed) from @CareCognitics

8/3 – TBD
Hosted by TBD

8/10 – TBD
Hosted by TBD

8/17 – The Cost Savings Opportunities on the Business Side of Healthcare
Hosted by Don Lee (@dflee30) and @CAQH

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Recapping the #HITsm Crowdsourced List of Top Technology Services & Products for Healthcare Stakeholders

Posted on I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The following is a guest blog post by Steve Sisko (@ShimCode). Thanks to Steve for putting in all the time and effort to collect and analyze last week’s chat in preparation for this week’s chat.

Last week, the Health Information Technology Social Media (HITsm) tweet chat hosted by Jared Jeffery @Jk_Jeffery challenged participants to share their ideas on the Top 10 Technology Services & Products for Healthcare Stakeholders. Forty-six participants shared over 500 tweets on six topics supporting the theme of the tweetchat.

In an effort to explore new ways of leveraging the wisdom of the crowd, the information, insight and ideas shared by the 46 tweetchat participants has been culled, sorted and summarized. This summary and supporting detail is intended to provide the basis for the next #HITsm chat on Friday, July 20th.

The HITsm Crowd Shares Their Insight

This blog post presents this information shared during the 7/13/18 HITsm tweetchat. While appreciation goes out to chat host Jared Jeffery and all chat participants, special acknowledgement goes out to the following individuals who shared an above average amount of information, ideas and insight gleaned from the 521 tweets shared in the hour-long chat:

Name Handle
Aaron Jun @aaronjun_
Anthony Leon @anthonynotleon
Colton Ortolf @ColtonOrtolf
Heather S Lavoie @HSLavoie
Jeremy Coleman @jeremycoleman
Joe Babaian @JoeBabaian
John Lynn @techguy
Julie Maas @JulieWMaas
Lea Chatham @LeaChatham
Michelle Currie @mshlcurrie
ShereeseM, MS/MBA @ShereesePubHlth
Steve Sisko @ShimCode

 

Statistics from the 7/13/18 #HITsm Tweetchat

The following are some general stats regarding the content shared by chat participants. These stats are based on removing all retweets, introductions, logistical and greetings – a total of 189 tweets remained.

Top General Categories

Category Count Category Count
Analytics 6 Payer-Prior Auth 3
Care Gap Identification & Management 3 Precision Medicine 2
Collaboration 3 SDOH 8
Communication Tools 12 Tech-API 3
Consumerism-Related 13 Tech-Blockchain 2
Cost Reduction 5 Tech-Cloud 3
Cost Transparency 8 Tech-Data 4
Disruption/Innovation 9 Tech-Ecosystem 2
General 7 Tech-Interoperability 8
Hospital & Health Systems 4 Tech-Security 3
Insurance 3 Usability-Patient/Member 7
Multiple 5 Usability-Physician 6
Patient Advocacy 2 Value-based Care 2
Patient Engagement 9 Vendor Selection 33
Patient Experience 8

 

Services & Functions within General Category

Category Services
Analytics Artificial Intelligence
Analytics Automatically ID candidates that match clinical trials
Analytics Population Health
Analytics Predictive Analytics
Analytics Surveillance Systems
Analytics Turnaround time on analytics decrease considerably.
Care Gap Identification & Management Aggregating data across providers to truly determine care gaps
Care Gap Identification & Management Care Gap Identification
Care Gap Identification & Management Management platforms that leverage dedicated case workers to close care gaps
Care Gap Identification & Management Schedule optimization through automated outreach
Care Gap Identification & Management SDoH platforms
Communication Tools Communication Tools
Communication Tools Cross-discipline communication tools
Communication Tools Patient provider communication tools
Communication Tools Solutions to communicate, collaborate and connect with patients.
Communication Tools Text reminders
Communication Tools Unified Conversational #AI command & control systems
Consumerism-Related Consumer Loyalty Tools
Consumerism-Related Consumer Tools
Consumerism-Related Cost Transparency Tools
Consumerism-Related Healthcare literacy and advocacy assistance
Consumerism-Related Remote patient monitoring
Cost Reduction Medical devices to augment humans
Cost Reduction Patient flow improvement
Cost Reduction Revenue cycle management
Cost Transparency Cost Transparency Tools
Cost Transparency Medication Cost
Cost Transparency Patient schedule/wait time expectations
Disruption/Innovation Solutions that put the patient voice back into design & security
General Medical Record Documentation
Hospital Analytics for reducing hospital readmission
Hospital Digital outreach for clinical trials
Hospital Services and products that support growth of outpatient services
Multiple Analytics
Multiple CRM platforms
Multiple Physician communication tools
Multiple Populaton health case manager for at risk contract patients
Multiple Telehealth
Multiple Telemedecine video solution
Multiple Text-to-voice
Patient Advocacy On-demand diagnoses and advocacy services
Patient Engagement Cost Transparency Tools
Patient Engagement ‘Healthcare CRM’ tools.
Patient Engagement Patient itineraries/real time patient portal
Patient Engagement Products & services that improve patient communications & engagement
Patient Engagement Tools to enhance brand loyalty
Patient Engagement Tools to weave social media into customer engagement
Patient Experience Having all reports in one place so I can share between docs.
Patient Experience Health technology that creates a VIP like experience for patient
Patient Experience Patient itineraries.
Patient Experience Patient self-scheduling
Patient Experience Portal aggregator
Patient Experience Products to facilitate, track and report for patient interactions with physicians and medical practice
Payer-Prior Auth Prior Authorization
Payer-Prior Auth Voice assistants helping with scheduling
Precision Medicine Precision Medicine
SDOH Call a ride service
SDOH Help support health and improve outcomes by addressing Social Determinants of Health
Tech-API API
Tech-API Solutions that have an #API integration
Tech-Cloud Cloud-based applications
Tech-Data 3rd party data archiving
Tech-Data Patient access to medical records
Tech-Ecosystem Desktop virtualization
Tech-Interoperability Easier transfer of patient information
Tech-Interoperability Systems talk to one another.
Tech-Security Security enhancements for devices and data can reasonably be deployed
Usability-Patient Provider Directory Utility
Usability-Physician Products to help ensure physician, clinical and other user access to software applications
Vendor Selection Professional Services, with staff who REALLY understand what their product can do
Vendors Mentioned Diabetes behavior modification
Vendors Mentioned Helping the Hispanic/Latino community navigate the US healthcare system,
Vendors Mentioned Workflow automation

 

Company Reference by Topic

Topic Vendor Ref Category
T1 @AminoHealth Cost Transparency
T1 @CardiacInsight Cost Reduction
T1 @ClinicSpectrum Cost Reduction
T1 @HealthifyUS Care Gap Identification & Management
T1 @myopennotes General
T1 @practicemax Cost Reduction
T1 @SCIOanalytics Analytics
T1 @solutionreach Communication Tools
T1 @StericycleComms Communication Tools
T2 @CareCognitics Vendors Mentioned
T2 @cerner @lumeris Vendors Mentioned
T2 @CitrixHealth Tech-Ecosystem
T2 @Clara_Health Analytics
T2 @deep6ai Analytics
T2 @DellEMCHealth Tech-Ecosystem
T2 @DXCHealth Tech-Ecosystem
T2 @HolonSolutions Vendors Mentioned
T2 @infloio Vendors Mentioned
T2 @KLASresearch Precision Medicine
T2 @LBSolutions Vendors Mentioned
T2 @spectralink Communication Tools
T2 @spoktweets Communication Tools
T2 @telemediq Communication Tools
T2 @TigerConnect Communication Tools
T2 @voalte Communication Tools
T2 @voceracomm Communication Tools
T2 @wkhealth Analytics
T3 @AminoHealth Vendors Mentioned
T3 @ConsejoSano_US Vendors Mentioned
T3 @LivongoHealth Vendors Mentioned
T3 @Lumeon_ Vendors Mentioned
T3 @PicnicHealth Vendors Mentioned
T3 @solutionreach Analytics
T3 @StericycleComms Communication Tools
T4 @CapGemini General
T4 @OscarHealth Insurance
T4 @salesforce Patient Engagement
T4 @ziparico Patient Engagement
T6 @MEDITECH Vendor Selection

 

The Curated Tweets from the 7/13/18 #HITsm Tweetchat

You can access the curated list of tweets from the 7/13/18 #HITsm Tweetchat here.

Consider joining the #HITsm tweetchat later this week on Friday, 7/20/18 at 9:00am PT where additional topics based on the content shared during last week’s #HITsm chat will be discussed. You can see the topics and details for chat once their posted on the #HITsm chat page later today.