I’ve regularly talked about the myth of “too many clicks.” Long time readers may remember my piano analogy. That analogy is just as good today as it was 3+ years ago. I still think the key to clicks is providing consistent response and training.
While I still love that analogy, the Usability People offered another great insight into the myth of “too many clicks”:
Multiple clicks are not a deterrent to usability and user satisfaction, in fact there are many occasions where having more clicks may actually improve usability.
In our experience facilitating a large number of usability tests, people don’t complain about having too many clicks. Making the click is automatic.
The crux of the matter is that each click represents a decision point within a workflow. It isn’t too many clicks, it is too many decisions!
I love this added layer of insight into making something usable. The clicks aren’t the issue as much as the number of decision points that are available and how clearly those decision points are marked. In many respects this goes back to proper EHR training again, but it can also be due to really poor design as well.
Would it be wrong to say that the key is to make those clicks meaningful?