Joint Commission Now Allows Texting Of Orders

Posted on May 17, 2016 I Written By

Anne Zieger is a healthcare journalist who has written about the industry for 30 years. Her work has appeared in all of the leading healthcare industry publications, and she's served as editor in chief of several healthcare B2B sites.

For a long time, it was common for clinicians to share private patient information with each other via standard text messages, despite the fact that the information was in the clear, and could theoretically be intercepted and read (which this along with other factors makes SMS texts a HIPAA violation in most cases). To my knowledge, there have been no major cases based on theft of clinically-oriented texts, but it certainly could’ve happened.

Over the past few years, however, a number of vendors have sprung up to provide HIPAA-compliant text messaging.  And apparently, these vendors have evolved approaches which satisfy the stringent demands of The Joint Commission. The hospital accreditation group had previously prohibited hospitals from sanctioning the texting of orders for patient care, treatment or services, but has now given it the go-ahead under certain circumstances.

This represents an about-face from 2011, when the group had deemed the texting of orders “not acceptable.” At the time, the Joint Commission said, technology available didn’t provide the safety and security necessary to adequately support the use of texted orders. But now that several HIPAA-compliant text-messaging apps are available, the game has changed, according to the accrediting body.

Prescribers may now text such orders to hospitals and other healthcare settings if they meet the Commissioin’s Medication Management Standard MM.04.01.01. In addition, the app prescribers use to text the orders must provide for a secure sign-on process, encrypted messaging, delivery and read receipts, date and time stamp, customized message retention time frames and a specified contact list for individuals authorized to receive and record orders.

I see this is a welcome development. After all, it’s better to guide and control key aspects of a process rather than letting it continue on underneath the surface. Also, the reality is that healthcare entities need to keep adapting to and building upon the way providers actually communicate. Failing to do so can only add layers to a system already fraught with inefficiencies.

That being said, treating provider-to-provider texts as official communications generates some technical issues that haven’t been addressed yet so far as I know.

Most particularly, if clinicians are going to be texting orders — as well as sharing PHI via text — with the full knowledge and consent of hospitals and other healthcare organizations — it’s time to look at what it takes manage that information more efficiently. When used this way, texts go from informal communication to extensions of the medical record, and organizations should address that reality.

At the very least, healthcare players need to develop policies for saving and managing texts, and more importantly, for mining the data found within these texts. And that brings up many questions. For example, should texts be stored as a searchable file? Should they be appended to the medical records of the patients referenced, and if so, how should that be accomplished technically? How should texted information be integrated into a healthcare organization’s data mining efforts?

I don’t have the answers to all of these questions, but I’d argue that if texts are now vehicles for day-to-day clinical communication, we need to establish some best practices for text management. It just makes sense.