Sapphire Hospital EMR

Posted on October 6, 2009 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

If you’ve read this blog for any length of time. You know a couple things that I rarely ever do. One is talk about hospital EMR systems (I prefer ambulatory EMR). The other is endorse specific EMR vendors (too many individualized factors). I’m not really going to do either of them here in this post either. However, it might sound like it, so I don’t want people to be confused;-)

A few weeks ago, I went to the HIMSS Hittin’ the Streets even in Las Vegas. I’ll admit that my driving motivation for attending the event was to be able to hear Marc Probst speak about EMR and ARRA. Since I inundated you with posts from that talk by Marc Probst, you can safely assume that attending was a great decision.

As part of my agreement to attend the event for free, I agreed to attend at least one of the vendor demonstrations. Looking at the schedule I decided to attend the Sapphire EMR presentation. I knew pretty much nothing about Sapphire before I went to the presentation. After the event I tried to find their website and it took me a while to figure out that the company’s name was IntraNexus.

I’ll admit that I was a little disappointed to find out that Sapphire was an EMR designed for hospitals. I would have rather seen a presentation of an ambulatory EMR. However, I’d committed to be there and so I stayed and listened to what they had to say. Plus, there’s a ton of cross over between hospital EMR software and ambulatory EMR software.

I’ll admit to being pleasantly surprised by Sapphire’s presentation and approach to building a hospital EMR. I’ve heard so many horror stories about hospital EMR softare (you know the list of software I’m talking about), but I really liked what I heard about Sapphire.

Some examples of things that I found interesting: their approach to customer service, how they handled audit tracking for HIPAA, sharing of work between various users of their system, clinical process review before implementation, etc. I can’t remember them all. Of course, I only saw a 1-2 hour presentation of what they were about, but I’ll admit that I went away impressed with what they’d done and the people behind the product. Trusting the EMR vendor you’re working with is a huge thing for me and in my short time with them, Sapphire showed a lot of promise.

I will admit that they had one MAJOR flaw in their presentation. When they finally started to demo part of the software, the application was extremely slow. They of course, blamed it on the hotel wireless. Could be true, but it left a nice black mark on what was an otherwise nice presentation. Of course, there’s a lot of factors in speed, but if you’re going to tout access to your EMR software from all sorts of devices like cell phones then it better be relatively speedy on those devices. In fact, I raised the issue of slowness and the CEO, Rick O’Pry, commented that the application would probably have been faster on his iPhone. I’m sure he was right.

I’m guessing that Sapphire will be disappointed to know that HIMSS sent me to their demo when I have little interest in a hospital EMR solution. At least they get a nice blog post covering their company. Although, this post would have been more fun for me had it been a really dysfunctional hospital EMR presentation.