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What Would New Care Delivery Models Look Like If Created Today?

Posted on November 24, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.


This tweet has been on my mind the last month. I’m sure that many in the trenches probably think that this type of thinking is a pipe dream and not worthy of discussion. While it’s true that we can’t go back and change the past, this type of thinking may predict where we need to go in the future.

I and many others have long talked about the way EHR software was built to maximize billing and then meaningful use. The focus of the EHR was not on how to improve patient care, but was really built around how the organization could manage it’s billing and make more money. So, we shouldn’t be too surprised that the EHR systems we have today aren’t these amazing systems that dramatically improve the care we provide.

With that said, there’s a sea change happening in health care when it comes to how organizations are being reimbursed based on value. Might I suggest that an organization that wants to be ready for this change in reimbursement might want to take the time to think about what care models would look like if they were created from scratch today without the overhead of the past.

I’m not the only one thinking about this. Check out this tweet from Linda Stotsky that quotes Rasu Shrestha, MD, MBA.


In the article that’s linked to in that tweet Rasu describes the real challenge of rethinking our care models:

What does it truly mean to have a patient-centered approach to care? As a clinician, I can tell you confidently that most of my colleagues tend to get defensive amid talk of the need to adopt a patient-centric approach to care. “Of course, we’re focused on the patient!” seems to be the most common reaction. Many simply assume that because care is essentially imparted onto a patient, everything we do, naturally, is patient-centric

Then he offers this frank comment:

But where is the patient in all of this? Is a system designed to help document our attempts to cure the patient, and help bill for the associated services, really the best we can do? Perhaps the problem is bigger than just the EMR. Perhaps our frequently paternalistic, and often heroic, approaches to care have been cherished, celebrated and incentivized for far too long. Perhaps we need to rethink care in a big way.

I agree with Rasu. He also quotes Ellen Stoval, survivor or three bouts of cancer who says, “We have been chasing the cure, rather than the care.” I’m actually optimistic that these changes are happening. We’re going to see a drastically improved health care system. It’s going to take time, but most changes do. What’s most exciting is that if we navigate these shifts properly, then doctors will finally get to practice medicine the way they imagined medicine. Instead of churning patients to meet revenue, they could actually spend more time caring for patients. That’s something worth aspiring towards.

Features of the Coming “Care Management System”

Posted on October 28, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Back in May I wrote about the Care Management System being the next big purchase for healthcare in the same trend as PM/HIS, EHR, and now a care management system. The biggest feature of the care management system is that it would have the patient at the center. The more I talk with people, the more I think this vision of a patient centered platform is the future of healthcare.

I was also pleased the Sandeep Puri from Patientriciti is working to build such a platform. In fact, he’s outlined the 5 attributes of a robust Care Management System:

  1. Personalization
  2. Behavior Change
  3. Ease of Use for Providers
  4. HIPAA Compliant
  5. Scalability

He also outlined the 10 capabilities of a Care Management system:

  1. Patient Data Intake
  2. User and Role Management
  3. Targeting Analytics
  4. Program Development
  5. Program Administration
  6. Response Analytics
  7. Survey Analytics and Alerts Management
  8. Rewards Management
  9. Care Manager Dashboard and Workflow Tool
  10. Backward Integration of patient-generated data

I think these lists might complicate things a little bit when trying to communicate what the care management system should accomplish. However, I love that people like Sandeep are thinking deeply about what they’re working to accomplish. Plus, I’m really happy he’s sharing these perspectives with the world so that we can all work to refine them and make healthcare better.

What do you think of the concept of a care management system? How about the way Sandeep has laid it out? What would a patient centered platform look like to you?

What’s Ahead After TEDMED 2013

Posted on May 15, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Last week, a number of TEDMED attendees and myself participated in a Google+ Hangout sponsored by Xerox to take a look back at our unique experiences at TEDMED 2013. The discussion included the following people:

  • Markus Fromherz, chief innovation officer of Xerox Healthcare
  • Benjamin Miller, assistant professor at the University of Colorado Denver School of Medicine
  • Nick Dawson, chief experience officer at Frontier Health Consulting
  • John Lynn, editor and founder of the Healthcare Scene blog network

We made it a really focused 15 minute discussion of the key takeaways from TEDMED. Some of the topics we discussed included: healthcare big data, multidisciplinary collaboration, citizen science, patient centered care, and a look at TEDMED topics 5-10 years from now. It was a really great discussion, and I encourage you to watch the TEDMED recap video embedded below.

Read more coverage from TEDMED from Xerox on the Real Business at Xerox Blog and follow @XeroxHealthcare.