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National Nurses Day Tribute

Posted on May 6, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Today is National Nurses Day and this week is a celebration of all the amazing nurses in healthcare. I think nurses are the unsung heroes of healthcare. They do an extraordinary job and get very little recognition.

When I think about EMR in general it impacts nurses as much or more than anyone in the clinic. Yet in most cases, nurses have very little involvement in the EMR purchase process. Sure, most places do some sort of meeting with the nurses and they take a little feedback from them, but from my experience they have little involvement in which EMR is chosen.

This means that most nurses just have to deal with whatever EMR their clinic or hospital chooses. Most of them do it with the grace of a nurse.

My favorite nurse story comes from my experience with this wonderful nurse I worked with named Shelley. She is a vivacious and passionate nurse that loved her job. She wasn’t afraid to tell you what she really thought and had a heart as big as I’ve ever seen. Plus, she gave the best bear hugs!

When it came to the idea of going to EMR, Shelley was one of the biggest critics. She was not looking forward to the change and was vocal about it. Despite her and others fear of EMR, we pressed forward. One of the very first days after we implemented the EMR I came into the nurses station where I saw one of the nurses struggling with some EMR function. Next thing I know, EMR averse Shelley is reaching over the nurse’s shoulder and teaching her how to fix her EMR problem. It became a kind of running joke in the clinic that Shelley could go from EMR critic to EMR trainer.

I think this highlights the beauty of so many nurses. First, the ability to adapt to challenging situations. Second, the concern and care for fellow nurses and patients. Shelley was such a great representative of nursing to me.

On this National Nurses Day, I want to honor my friend Shelley and all the other caring, professional, wonderful nurses out there. This video from RWJF highlights the greatness of nurses.

Food Brings Clinical and IT Together and Other Clinical-IT Perceptions

Posted on August 8, 2012 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’ve gotten quite the response from my post about Hospital IT and Nursing Perceptions on EMR and HIPAA. Since many of you don’t read all the comments (particularly those that are sent to my by email or left on other social media), I thought I’d share a couple of them that I found worth sharing.

First up is what I think is an eternal principle: FOOD!

As an Rn who spent most of 30yrs in IT thus works well:

Advice for Nursing: Sent Pizza
Advice for IT: Bring Doughnuts

Then take the time to listen. Ya gott’a have Big Ears!!!!!!!!!

Since I’m an IT Guy by background, I can assure you that I’ve done amazing work on the back of doughnuts. Although, I think Pizza would have worked for me as well, but it’s hard to beat a great doughnut. I do like the final comment though about listening. I always love “breaking bread” with someone because then you have something special that remains with you after the fact. Plus, I have a great memory and so once I’ve shared a meal with someone I will never forget them (their name maybe, but never them).

This next opinion is a bit stronger (and possibly more cynical), but I hope will start some really good discussion.

I’ll tell you I’m a former clinical lab person who moved to IT, so I have a warped sense of nursing and their perception of their purpose in life from way back.

IT’S PERCEPTION OF IT: We’d be more than happy to double our personnel in order to halve our response time if administration would fork over the budget for it. We have done everything we can think of to speed response time—help desk carries the phone with them at all times so they can answer it regardless where in the hospital they are, we have the capacity via VNC to spy on a session so the person doesn’t have to wait for us to walk over to the nursing unit to see what is going on, and more. If the people other than help desk are not on the phone, they get the call when it is forwarded.

IT’S PERCEPTION OF NURSING: Nurses are control freaks with OCD issues. We have a computer every four feet along every wall in every nursing station, in every patient room, and on wheels so they can be taken anywhere they want. They decide which one they are going to use for the day and, if it dies, they cannot be pried away to a different device. THEIRS is broken. And they have no idea that electronics are part of patient care now, not just an add-on to their work. Too many cannot comprehend that because they don’t feel like scanning a patient armband before giving them meds, it is okay to get the computer off their back by scanning anything with the patient number on it instead—a marvelous way to circumvent patient safety aspects of computerization.

If nursing (and physicians, too, for that matter) spent as much energy deciding they were going to learn how to most efficiently use their electronics as they do complaining about them, there wouldn’t be extra time taken away from patient care. It would become a break-even proposition.

One thing is absolutely certain: it’s not an easy task to bridge the IT and clinical divide. I bet a great book could be written on the subject.

Perceptions of Hospital IT and Nursing

Posted on August 3, 2012 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

In response to my post about the Old Boys Club of Healthcare IT, David Allinder, RN offered these interesting perceptions of IT and nursing. These are generalizations, but worth considering:

PERCEPTIONS OF IT: The IT department is sealed behind coded doors locked away from patient care. The only way to contact them is by calling the help desk (which usually doesnt). Time is taken away from patient care to sit on hold for what seems like forever. And then after you define your issue they say let me contact the IT person they will call you back.

PERCEPTIONS OF NURSING: Nurses are control freaks with OCD issues. No one had better mess with my unit, pateints, processes, workflow. Nursing is sitting in a hallway with opened desks with call lights and phones constantly ringing they are there to respond instantly to demands and requests. Nursing are at the bedside taking care of patients. Electronic devices take too much time away from the patient care. I cant do my job because the stinking computer is broken AGAIN.

Don LeBreux summarized my feelings on the above comments, “Your “perceptions” are basically dead on. Funny and sad.”

What strategies have you seen that work to bridge the divide and overcome these perceptions?