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Shareable Ink

Posted on April 13, 2011 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Ever since HIMSS (still seems like yesterday, but was really a month and a half ago), I’ve been wanting to do a writeup about the company Shareable Ink. A number of people asked me at the show what the most innovative thing I’d seen at HIMSS was and my most common answer was Shareable Ink.

The interesting thing about Shareable Ink is that they provide such an interesting middle ground between a technical solution and continuation of paper. I remember about 5 years ago when I heard someone describe the perfect clinical documentation system. It was completely flexible. Required little to no training. Supported every possible documentation style. etc etc etc. Then, they acknowledged that what was being described was the paper chart. It was then that I recognized that while EMR can provide some benefits that paper charts can’t provide, paper charts also had some advantages that would be difficult to provide using an EMR. (See also this post about EMR’s being designed as more than a paper chart).

I think this background is why I found the Shareable Ink approach to documentation so fascinating. I really see it as an interesting way to try and capture the benefits of granular data elements and electronic capture of the data while still enjoying the benefits of paper.

My simplified explanation of the Shareable Ink technology is as follows. You print out a form that you want to use for the patient visit. Each page that’s printed out has a unique background (although it just looks like a colored page to the naked eye). When you use the Shareable Ink pen to write on the printed out page, the pen uses a camera to record what you wrote on that page and where you wrote it. Then, once you sync the pen it recreates the document you wrote on in the system.

It also has some really interesting advanced functionality as far as being able to do check boxes on the printed out form and even will convert your handwriting into text on the electronic document if you wish. I’m certainly not doing all of the features justice in this description, but I think you get the general idea. It’s a pretty cool demo if you get a chance to see it. I wish they had some videos on their website of it in action so I could show you. (UPDATE: Stephen from Shareable Ink sent my this link to a YouTube video of it in action. I’d like to see a few more specific examples of it in action like I saw at HIMSS, but it does do a pretty good job of showing some of what I described above.)

I think they’re also taking a smart approach to the market. Their strategy was to focus on areas of healthcare that were slow to go electronic: Anestheiologists, Emergency Room, Hospitalists and ambulatory Physicians. A smart plan since this hybrid paper/electronic system might get those that love their paper off the fence and into the digital world.

I do have some concern about how well this would do over the arc of the day. How often would there be issues with a pen that frustrates the providers? How much work is it to print off the sheets for each patient? How well could this integrate with an EMR (although, I’d love to see it used with a number of the “Hybrid” EHR vendors out there)? Not to mention, how will the syncing of the pen work? Will it sync flawlessly every time or will you have a bunch of doctors wondering where the documents are/were since the pen didn’t synch for some reason?

I’ll be keeping an eye on Shareable Ink and how well they do. There’s certainly an existing market of users that love their paper and so I’ll be interested to see how these doctors like Shareable Ink’s technology.

An interesting side note is that I find it interesting that Shareable Ink left the Boston area and moved their headquarters to Nashville, TN. Very interesting move I think.

Video Interview of Evan Steele, CEO of SRSsoft EMR

Posted on March 18, 2010 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I must admit that one person that I was very excited to meet at HIMSS was Evan Steele, the CEO of SRSsoft. Evan and I had interacted a number of times online. Plus, I love an EMR vendor CEO that has a blog. Not just any blog, but one that broadens the discussion about EMR software and provides an alternate view to EMR adoption.

Turns out that many people at HIMSS don’t like the hybrid EMR style of software that Evan Steele and SRSsoft are trying to create. There is certainly an argument to be made against it, but personally I like to see people approaching the challenge of clinical documentation in different ways. I also love how SRSsoft focuses so much effort and energy on the physician. If more EMR vendors had this focused, we’d have much better EMR software.

Now this kind of sounds like a sales pitch for SRSsoft. It’s not. SRSsoft has its flaws and weakness like every other EMR software out there. I do think that they’ve done a good job broadening the discussion so I knew for sure that I had to talk with Evan Steele on video. In this video, he makes a really interesting point about CCHIT certification, now HHS certification, the new ICD 10, etc all working to make many EMR vendor’s software clunky (my word, not his).

Enough talk, check out my interview with Evan Steele, CEO of SRSsoft.

I should also mention that Evan and I were on a Meet the Bloggers panel together. That was a good time too.

Interview with SRSsoft EMR CEO Evan Steele

Posted on October 1, 2009 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’ve been finding what SRSsoft and in particular their CEO, Evan Steele has been saying about the ARRA EHR stimulus money on the SRSsoft blog called EMR Straight Talk really interesting. They’re an EMR company that I think has taken a different approach to marketing their EMR software. So, I thought it would be interesting to interview Evan on a number of relevant topics related to his EMR and the ARRA stimulus money.

Let me know if you like the following interview and I’ll think about doing more of them.

Describe what you define a hybrid EMR is.

Hybrid EMR satisfies the demands of high performance physicians by providing process efficiency. This benefit is delivered through click minimization, ergonomic design, product flexibility and a non-proprietary, open software platform. The hybrid EMR is not exam note-centric, and therefore spares physicians the onerous data entry requirements associated with traditional EMRs.

Can you describe 3 features and how it’s done in a hybrid EMR versus a traditional EMR?
*Generating a ePrescription with only two clicks
*Reviewing a message, viewing the attached document (like a lab or a radiology report) and signing the document with one click.
*Generating a fully templated exam note from anywhere within the software with three clicks.

Will SRSsoft be participating in the ARRA EMR stimulus money program?

It all comes down to the meaningful use requirements – although, after 3 rounds of meaningful use discussions, the requirements are likely not to change significantly.  As listed in the most current “Meaningful Use” Matrix, they are quite onerous for physicians. The cost associated with reduced productivity that a high-volume, high-performance physician would incur by entering the data to meet the meaningful use requirements dwarfs the incentives being offered and the relatively small penalties which starting six years from now (in 2015).

How come I don’t see a CCHIT certified badge on your website?

CCHIT reached the apex of onerous requirements when it released its 2009 certification criteria which contained nearly 500 items. Since its formation in 2004, CCHIT has layered on more and more criteria each year, and vendors have been on a wild goose chase to program those requirements.  Most of these feature requirements are not used or valued by busy physicians. SRS made a conscious decision not to follow the herd and, instead focuses on features that busy physicians need to make their practices efficient so that they can manage their costs and take better care of patients.  The result is a highly ergonomic, usable EMR that actually meets the needs of high-performance physicians.  Sales have skyrocketed.

Interestingly, the new certification will be an HHS badge and not a CCHIT badge and there will be multiple certifying bodies. In addition, the HHS certification criteria will be only those features that are required to meet the meaningful use requirements.  CCHIT actually eviscerated their almost 500 requirements and announced that 88 requirements will be needed to meet meaningful use guidelines.  I feel sorry for the scores of companies that programmed hundreds of complex features only to find that they were unnecessary (all the while not focusing on what physicians actually want).  I also feel sorry for the physicians that paid for those unnecessarily complex products.

Listening to the voice of the physician is a winning strategy and always will be.

How did the HIT Policy Committee react to your “Voice of the Physician” petition?

Lynn Scheps, our Vice President of Government Affairs, went to Washington to present the “Voice of the Physician Petition” to the HIT Policy Committee in person, because we felt it was so important that the decision-makers understand how private-practice, community-based physicians view the expectations being placed on them. The government’s goal of widespread EHR adoption cannot be accomplished without buy-in from the physicians themselves, and the fact that a relatively small company like SRS could generate such a sizeable response in a short time, with minimal outreach efforts, indicates the deep level of concern among physicians. The “Voice of the Physician” petition was signed by SRS clients and non-clients alike, and over 150 of them feel so strongly that they took the time to submit additional comments.

As the petition was presented to the Committee, a number of members were observed browsing through the comments. I can only hope that all of the members take at least the amount of time to read them as the physicians took to write them. I think they will find them very insightful.

Is the government wasting their $19 billion in EMR stimulus money?

The government actually set aside $36 billion, anticipating $17 billion in costs savings from EMR adoption, so the net cost would be $19.2 billion if all goes as planned.
They won’t be spending it if doctors choose not to participate or if they are not able to meet the onerous meaningful use requirements (similar to their experience with the PQRI program.) In the latter case—a likely scenario—in which high-performance, high-volume physicians purchase the required software but are unsuccessful, the doctors will have wasted their money and the EMR vendor coffers will have been filled.

You claim increased productivity using SRSsoft.  Where does the productivity come from? Have you had any practices that haven’t had an increase in productivity?

It’s such a luxury to wake up in the morning, come to work and have 18 programmers who can carry out the vision of focusing purely on what physicians need to make them more productive. Productivity stems from automating processes and organizing information. The fewer clicks and less mouse movement it takes to store and access information, the better the result. Our mantra for the past 12 years is “DO NOT SLOW PHYSICIANS DOWN.”  We found that by automating the myriad of repetitive, labor intensive processes found in every medical office, massive productivity increases result every time. It’s just like any other business process improvement software that replaces antiquated paper workflows. It’s a big win if software directly addresses process improvement while positively impacting a company’s executives (in this case, the physicians). Employees become more productive and the executives benefit from having key critical information at their fingertips.

There is a huge difference when a company is not shackled by someone else’s vision (e.g., the government, certification bodies, etc.) of how technology should be applied in a medical practice.  Plain and simple: physicians know what they want for their practices and know what works, non-physician bureaucrats do not.

Every EMR company will claim that they focus on process and workflow improvement in medical practices. Not true! Just count the clicks required for simple, repetitive tasks and it becomes crystal clear what happens when companies cater to non-physician stakeholders. Any company can slap together a lab management module, an ePrescribing module, a messaging and tasking module, or a forms module, but it takes tremendous focus and dedication to integrate it tightly with the core software, make it intuitive to use and make it ‘fly’ in a medical practice. Clicks are the biggest source of lost productivity for physicians using EMR. Most private practicing physicians’ income is tied to productivity, so time is money. Therefore, every click costs money.

If EMR vendors focused 100% of their resources on usability, click-reduction and module integration rather than on hundreds of pie-in-the-sky features dreamed up by bureaucrats, adoption would flourish.

What are your thoughts on open source and open APIs in EMR software and how does your OpenPath technology fit into it?

SRS is a strong proponent of open architecture software.  At SRS, we have built the web right into the core parts of the software so anyone can customize it. They don’t have to rely on SRS to customize the software for them. SRS has many clients that have talented, tech-savvy employees who have used our Software Development Kit (SDK) to customize their SRS in amazing ways.

SRS spent a great deal of time developing its OpenPath™ technology so clients aren’t beholden to us for customizations. Many other vendors do just the opposite and require that clients go through them for customizations. It’s analogous to buying a house and then a few years later, when you want to add a new room, you find that you are handcuffed because you have to go to the builder for the addition and accept his design, his pricing and his timing. If SRS were the builder, we would be happy to build the addition, but you would also be free to choose your own builder, your own design and negotiate pricing and timing. That level of client control is sorely lacking in the EMR industry. For example, we have many prospective clients that have a strong desire to switch from an antiquated, traditional point-and-click EMR to SRS and they are petrified to ask the legacy vendor for assistance in moving the data from their system to ours. Over the short term, this is good for the legacy vendor, but it puts the medical practices’ long-term IT plans in jeopardy – they feel like the legacy vendor has put them in a straightjacket.  With the SRS OpenPath™ SDK, our clients have a document with our database schema clearly outlined so as to facilitate customizing our software or having the option to migrate to another software package should they want to at any point in the future.

What other customizations have been done by end users using your OpenPath™ technology?

SRS and its clients have created a myriad of customizations that leverage our OpenPath™ technology. Here are some examples:
*Using the SRS software development kit (SDK), a 100 provider primary care group completely rewrote their Clinical Summary web page that resides on the SRS desktop. In addition to a detailed summary of a patient’s key clinical information, the new Clinical Summary includes custom alerts and information fetched from their practice management software database (e.g., balance, alerts when balance is past due, etc.).
*A solo practicing ophthalmologist had SRS rewrite the Clinical Summary to match, perfectly, his thought process when reviewing clinical information before an exam.
*A 52 provider multi-specialty group had SRS customize their Clinical Summary so that with one click, they log the date and time a dictation was completed. They also created a custom transcription exception report that flags all transcriptions that have not been received within a certain timeframe.
*A 20 provider orthopaedic group also leveraged the SRS SDK to self-create a “PowerTab” that pulls up a fully integrated web page (right inside SRS) where the physician orders prescriptions for the patient which is then sent to the in-house drug dispensary.

What do you see happening in the future with EMR software?  What’s going to happen and what’s likely to happen?

Physicians are going to get hurt when they are “incented” to buy systems without being fully aware of what will be required and the lost productivity that they will incur. This will lead to non-use, and the consideration and purchase of more usable alternative solutions in the future. This is exactly what we are seeing in the marketplace today with legacy point-and-click EMRs.

Is EMR and HIPAA part of your daily reading?  If not, why not?  Lol

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