Before becoming a full time healthcare IT blogger, I worked doing system administration and top to bottom IT support (I am @techguy on Twitter after all). While that now seems like somewhat of a past life, it never ceases to amaze me how the lessons that applied to technology 10 years ago come around again 10 years later.
A great example of this is in the devices an organization purchases. I learned really early on in my technology career the importance of creating a standard set of products that we would support as an IT organization. This was true when ordering desktop computers, laptops, printers, and even servers. The benefits to doing so were incredible and most technology people understand the benefits.
You can create a standard image which you put on the device. If one device breaks you can easily swap it for a similar device or use parts from two broken down devices to make one that works. When someone calls for support, with a standard set of devices you can more easily provide them the support they need.
Another one of the unseen benefits of setting and sticking to a standard set of devices is you can then often leverage the vendor provided management tools for those devices instead of investing in an expensive third party solution. This can be really powerful for an organization since the device management software that’s available today has gotten really good.
What’s unfortunate is that the way mobile devices were rolled out in healthcare, many organizations forgot this important lesson and they’ve got a bit of a hodgepodge of devices in their organization. I encourage these organizations to get back to creating and sticking to a standard set of devices when purchasing mobile devices. No doubt you’ll get a little backlash from people who like to do their own thing, but the cost of providing support and maintenance for a potpourri of devices is just not worth it.
What’s been your organization’s mobile device strategy? Have you created and stuck to a standard device or do you have a mix of devices?