We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 12/9 at Noon ET (9 AM PT). This week’s chat will be hosted by Steve Sisko (@shimcode) on the topic of “Innovation in Customer Experience and Digital Health“.
Transparency of price, cost and ‘customer experience’ for ALL HEALTHCARE CONSUMERS is a vital component of an efficient and effective health care system in the United States. All of these healthcare consumers include the following:
- People so wealthy they’re likely not significant impacted by healthcare price – while quality and experience more certainly are,
- People so disadvantaged they’re forced to forgo quality and experience in favor of low cost, and
- The overwhelmingly vast majority of people in the middle who don’t have the personal wealth or taxpayer ‘support’ afforded to them by large tax-payer funded subsidies and cost-sharing reductions that render their healthcare ‘affordable.’
Health Care Transparency is Not a New Phenomenon. It’s Common Sense!
This #HITsm tweetchat attempts to help elicit information, thoughts and ideas to help understand how the overwhelmingly vast majority of people are informed about, understand, obtain and receive access to cost-effective, quality healthcare.
T1: What does ‘Healthcare Price,’ ‘Healthcare Cost,’ and ‘Healthcare Quality’ mean to you? #HITsm
T2: Why should healthcare ‘entities’ – providers, health plans, pharmaceutical firms & others – focus on ‘transparency? #HITsm
T3: As a healthcare purchaser, how do YOU want to see ‘transparency’ of price, cost, quality, and/or value conveyed to you? #HITsm
T4: What are some of the ways that transparency SHOULD NOT be measured? Share any examples. #HITsm
T5: Forget about transparency! What motivates you to select one healthcare provider, service, or plan coverage over another? #HITsm
Bonus: Have has price transparency ever impacted your own care decisions or those around you? #HITsm
For more information on healthcare transparency: price, cost and the elusive quality and customer experience, see this blog post.
Here’s a look at the rest of the #HITsm chat schedule through the end of the year:
12/23 – No Chat – Happy Holidays!
12/30 – No Chat – Happy New Year!
We look forward to learning from the #HITsm community!