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Disruptive Innovation vs Incremental Improvement – #HITsm Chat Topic

Posted on April 18, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 4/21 at Noon ET (9 AM PT). This week’s chat will be hosted by Colin Hung (@Colin_Hung) on the topic of “Disruptive Innovation vs Incremental Improvement”.

The term “disruptive innovation” has been driven into our minds by technology and business media. It is the goal of many #HealthIT startups as well as innovation teams at healthcare organizations. Everyone is hoping that their technology or service will be labeled as the next disruptive innovation. I dare say that we are in danger of becoming so obsessed with being disruptive that we are ignoring the here-and-now.

When Clayton Christensen coined the term “disruptive innovation” back in the 90s, he used a very strict definition:

A process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.

In a more recent 2015 HBR article Christensen warns about labeling every improvement as disruptive:

Many researchers, writers, and consultants use “disruptive innovation” to describe any situation in which an industry is shaken up and previously successful incumbents stumble. But that’s much too broad a usage.

If we get sloppy with our labels or fail to integrate insights from subsequent research and experience into the original theory, then managers may end up using the wrong tools for their context, reducing their chances of success. Over time, the theory’s usefulness will be undermined.

Using Christensen’s definition, a disruptive innovation in healthcare would be something that starts off in the underserved part of the market (ex: people who don’t seek care or can’t afford it) and would be seen by incumbents (healthcare providers) as an inferior solution. Slowly that new product/service would go up-market until it replaces the incumbents. Using this lens, many of today’s supposed disruptive #HealthIT innovations fall short. There aren’t many that are aimed at the underserved healthcare markets.

When you use the more common definition, a disruptive innovation is anything that shakes up an incumbent’s market. In a perverse way, this common understanding leads to fear and self-preserving actions. By labeling something as disruptive, you immediately put incumbents on notice – and in response they raise barriers to protect themselves. In a risk-adverse environment like healthcare, convincing someone to adopt a new technology or process is difficult enough but when you label a technology as disruptive, additional barriers get raised: How will it affect privacy? How will clinicians react to it? Will it impact billing? Very few healthcare organizations want to be first to adopt an unproven technology/process.

So the question is, do we even need to proactively seek disruptive innovation in healthcare? Can we not just focus on rapid incremental improvements instead? Let’s fix EHRs so that they aren’t administrative burdens on physicians. Let’s redesign patient portals to be easier to use and let’s fill them with the content patients actually want. Let’s figure out ways to make healthcare payments more transparent. Are we so desperate for a label that we’ve lost sight of making an everyday difference?

Join me on Friday April 21st at 12:00pm ET as we discuss the following questions on #HITsm:

The Questions
T1: Is healthcare too biased against adopting disruptive innovations? Can this bias ever be overcome? #HITsm

T2: Are #HealthIT companies too focused on finding/funding TOMORROW’s disruptive innovation (aka moonshot) vs improvements TODAY? #HITsm

T3: Is the problem just one of labeling? Does it matter in #HealthIT that something is disruptive vs incremental? #HITsm

T4: What do you believe will be the next disruptive innovation in healthcare?  #HITsm

T5: What can be done in healthcare to create an environment where innovation AND improvements are welcomed & encouraged? #HITsm

Bonus: If you had unlimited resources and budget, how would you use them to disrupt healthcare? #HITsm

Be sure to also join tonight’s #hcldr chat where Colin is starting the conversation around disruptive innovation vs incremental improvement.

Upcoming #HITsm Chat Schedule
4/28 – Where Did You Start and How Did You Get Here? The Story of Your Healthcare Career Path
Hosted by Lizzie Barrett (@eliztbarrett)

5/5 – Precision Health 101: Understanding the Keys to Value
Hosted by Bob Rogers (@ScientistBob) from @IntelHealth

5/12 – TBD
TBD

5/19 – Patient Education Using Healthcare Social Media
Hosted by Anne Zieger (@annezieger)

5/26 – TBD
Hosted by Chad Johnson (@OchoTex)

We look forward to learning from the #HITsm community! As always let us know if you have ideas for how to make #HITsm better.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Healthcare Content Creation for the Audience Economy – #HITsm Chat Topic

Posted on April 11, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 4/14 at Noon ET (9 AM PT). This week’s chat will be hosted by Jess Clifton (@jslentzclifton), Sarah Bennight (@sarahbennight), and Steve Sisko (@shimcode) on the topic of “Healthcare Content Creation for the Audience Economy”.

The Healthcare IT Marketing and PR Conference (HITMC) took place last week and, as would be expected from an event largely attended by “marketing people,” social media lit up with content, insight, opinions and a bit of wackiness. Almost 2200 tweets were shared on Twitter alone during the three-day conference with the lion’s share of those tweets addressing the following topics:

  • Inspiration including leveraging influencer/champions, employees and the importance of passion
  • Content including case studies, personalization, repurposing, strategies, and use of experts as content creators.
  • Buyer Personas & Customer Journeys
  • Importance of Video and visual content
  • Innovation
  • Pitching media outlets and others to convey your content
  • Tips, tips and more tips

Based on the above and all the good information emanating from the HITMC event, this week’s #HITsm chat will explore “Healthcare Content Creation for the Audience Economy” via the following topics:

The Questions
T1: What are some of the ways content & messages can be made inspirational and humanized? #HITsm

T2: What are characteristics of a ‘good’ SME and how do you identify SME’s in your organization, tribe, circle of associates? #HITsm

T3: What are most effective types of ‘personalized content’ to share w/ a buyer & at what point in their journey? #HITsm

T4: What are some of the ways video can be used to market and support healthcare products/services?  #HITsm

T5: What’s not going to change in Healthcare in the next 10 years and how will content remain the same as it is today? #HITsm

Bonus: What are some of the best content marketing tips you learned at the HITMC? Or would like to share if you didn’t attend? #HITsm

Content, Insight, Opinions, Tips & Bits of Wackiness from #HITMC
For a curated list of tweets emanating from the HITMC event, check out this blog post.

Upcoming #HITsm Chat Schedule
4/21 – Innovation vs Incremental
Hosted by @Colin_Hung

4/28 – TBD

5/5 – TBD
Hosted by @IntelHealth

We look forward to learning from the #HITsm community! As always let us know if you have ideas for how to make #HITsm better.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Periscope and Blab #HITMC Twitter Chat

Posted on November 2, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

For those in the health care marketing and PR community, we wanted to remind you of the monthly #HITMC Twitter chats that we host on the first Tuesday of every month at 9 AM PT (Noon ET). They’re a great opportunity for health care marketing and PR professionals to connect, share, and learn about the unique aspects of marketing and PR in healthcare.

This month (November 3rd for those keeping track at home) we’re excited to have Charles Webster, @wareflo, hosting the health care marketing and PR Twitter chat where we’ll be talking about using Periscope and Blab for Health Care IT Marketing and Public Relations. Should be a lively conversation talking about two of the most exciting platforms out there and how health care can (and can’t) utilize them.

Right after the #HITMC Twitter chat we’ll be hosting a post chat #HITMC blab where we can talk about what was said on the chat, share more stories, and connect with those who participated. Plus, if you’ve never been on a blab before, this will be a chance for you to hop on and watch (or even jump on camera if you want). You can subscribe to the blab here.

For those not familiar with Twitter chats and blabs, all you need to do is visit this link at 9 AM PT (Noon ET), Tuesday, Nov 3. Then, visit this page at 10 AM PT (1 PM ET) for the post chat blab.

It’s all a bit meta, but if you’re interested in these topics we hope you’ll join!

Healthcare IT Marketing and PR Conference
The early bird registration for the Healthcare IT Marketing and PR Conference is open and will save you $500 if you register between now and November 30th. Plus, since you’re a reader of a Healthcare Scene blog, you can get an additional $100 off by using the promo code: HITRocks when registering for the conference.

Also, the call for speakers is still open for a few more weeks for those who have a great health care marketing and PR experience to share. Don’t be shy. Be creative and share your knowledge with the community.

The 3rd Annual Health IT Marketing and PR Conference (#HITMC)

Posted on September 25, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We take a short break from our regularly scheduled programming to talk about the announcement of the 3rd Annual Health IT Marketing and PR Conference. For those not familiar with the event, it brings together the leading marketing and PR professionals working in healthcare. It’s an extraordinary group of people even if I’m quite biased since I organize the conference.

My own bias aside, each year I’m amazed at the community that’s formed around the Health IT Marketing and PR Conference. It’s a really unique event since there’s no other place for health IT marketing and PR professionals to get together and talk about the unique challenges of marketing to healthcare.

This year we decided to move the conference out of Las Vegas to Atlanta. It made sense to try an east coast location in 2016 since HIMSS and ANI are both in Las Vegas next year. We’ve got a great venue at the Loews hotel in midtown Atlanta. The conference center at the Loews is on the 14th floor and has floor to ceiling windows with amazing views of Atlanta which will make for a really nice event.

As per usual, we’re holding the Healthcare IT Marketing and PR Conference about a month after HIMSS on April 6-8, 2016.

If you have some expertise in healthcare marketing and/or PR, then the call for speakers is open for the event as well. We always get a lot of great submissions, but we particularly love those who provide some real life case studies of their experience marketing to healthcare and those that think outside the box in how and what they present. We’re always trying to implement new ways to create unique conference engagement.

We’ve already gotten a lot of support from sponsors for the event, but there is still room for more if you offer something valuable for healthcare IT marketing and PR professionals. You can check out the HITMC sponsorship options if you’re interested in the options we have available.

The early bird registration for the Healthcare IT Marketing and PR Conference will save you $500 if you register between now and November 30th. Plus, since you’re a reader of a Healthcare Scene blog, you can get an additional $100 off by using the promo code: HITRocks when registering for the conference.

We’re excited to see many of you at HITMC 2016, but if we don’t see you there we hope to see you at one of the other healthcare IT events we attend.

The Magic of Community

Posted on May 9, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Today was the final day of the Healthcare IT Marketing and PR Conference (HITMC) which I organize. The event is a lot of work, but the community that it’s created is absolutely golden. I really happened upon a unique community that had never been brought together before. Before this conference, healthcare marketing and PR professionals really didn’t have a place to go and learn and connect with people doing the same work they do. As Brian Mack mentioned at the end of the conference “This is the first conference where I didn’t have to explain to people what I did for work.” Someone else commented on how every person they talked to at the conference was someone who spoke their same language.

There’s really something magical about growing a community of like minded individuals. There’s value in expanding your horizons and hearing people from outside of your niche as well. Both can be valuable, but when you’re dealing with challenging problems, it’s great to be able to work with people who have seen those challenges before. That’s something that’s really hard to replace and is golden when you find it.

I think that’s why in healthcare websites like PatientsLikeMe have been so successful. Last year one of the HITMC attendees described his experience like “finally finding his tribe.” Patients have that same need. For example, my wife has hashimoto’s and whenever she meets someone who has the same issue, there’s an instant bond of shared experience. It’s a beautiful thing.

What’s going to be interesting as healthcare evolves is what new online healthcare communities will come to be. Will hospitals create communities for their patients? Will primary care doctors in an area create a community of users interested in being healthy? Will an ACO require these types of healthy communities?

Don’t underestimate the power of bringing together people facing similar challenges. There’s a magic in community that’s really special. Back to the HITMC community, I feel lucky to be part of such a caring group of individuals who really want to improve healthcare.

#HITMC Chat and Health IT Marketing and PR Conference Early Bird Registration Ends

Posted on January 27, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Today we held the first ever #HITMC (Healthcare IT Marketing and PR Community) Twitter chat. The turnout for the chat was amazing and it was so active I don’t think anyone could keep up. That’s pretty amazing for a first time chat. In case you missed it and are interested in health IT marketing and PR, here’s my tweet that links to the transcript:

I’m particularly interested to look back at the answer to question 3 on the chat which talks about the tools that people use to make their lives easier.

Here’s a look at the stats for the first HITMC chat:

All of this tells me that I should have started this twitter chat sooner. It’s amazing how a Twitter chat can really bring a community together. Plus, it always leads to interesting new connections that wouldn’t have happened otherwise. Tomorrow I’ll be participating in another new Twitter chat that’s focused on Health Information Governance. If that topic interests you, be sure to join us on #InfoTalk at Noon ET on January 28th.

We’re also 5 days away from the end of Early Bird Registration for the Health IT Marketing and PR Conference. Register now and save $500 off the registration price. Plus, as a reader of EMR and HIPAA, use the promo code “emrandhipaa” and you’ll save an extra $100. We’ve just started uploaded the speaker profiles for those who will be speaking at the event. It’s going to be a fantastic 2+ days of the best in healthcare IT marketing and PR. I can’t wait!

For those not interested in the above topics. Tomorrow we’ll be back with our regularly scheduled programming.

Healthcare IT Marketing and PR Conference

Posted on December 9, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The Background Story
A number of months ago, a marketing manager at an EHR vendor asked me if I knew of any Healthcare IT focused marketing conferences. As I considered the question, I realized that there wasn’t a conference focused on B2B healthcare marketing. Sure, there were plenty of general marketing conferences. There were even a few consumer/patient focused marketing events. However, I didn’t know of any B2B marketing conferences that understood the unique characteristics of marketing to hospital executives and doctors.

After telling this marketing manager that I knew of no such event, she replied that I should create the event and that she’d be the first to register. It took me a little while to see if indeed their was a need for this type of event and if I could create an event that provided real value to those who attended. After careful consideration and planning, I’m extremely excited to announce the inaugural Healthcare IT Marketing and PR Conference.

The Conference Content
As I started thinking about what a conference like this would look like, I realized pretty quickly that I needed to have both PR and marketing involved in the event. I believe the line between PR and marketing is getting grayer and grayer every day (although, I’m looking forward to a healthy debate about the difference at the event). Hopefully the event can help both specialties discover new techniques and improve on their current techniques.

I also decided early on that this event should include a healthy dose of marketing and PR experts from outside of healthcare to balance out the normal healthcare IT marketing and PR discussions. By incorporating interdisciplinary learning from other industries, I believe that we can stretch our thinking and discover new ways of doing health IT marketing and PR.

Besides the speakers, the conference will provide a great opportunity to network and connect with so many great healthcare IT marketing and PR professionals. As is often the case with conferences, some of the best learning happens while breaking bread with your peers.

Founding Attendees
The conference will be held April 7-8, 2014 in Las Vegas. On the website, you can sign up as a Founding Attendee today. Along with a pass to the conference, Founding Attendees will also get their company promoted on EMR and HIPAA (this website), admission to a Founding Attendee ONLY dinner on April 8th, and our love and appreciation for supporting the conference. We’ll only be offering the Founding Attendee registration until we roll out the full conference website in early January.

Founding Sponsors
Below, you’ll find the four founding sponsors for the inaugural event. Each of these companies are deeply involved in healthcare IT marketing and PR and bring a lot of expertise and experience to the conference. I appreciate their faith in trust in our ability to put on a really great event. I’m proud to have each of them as founding sponsors of the event.

Agency Ten22

Billian

Dodge Communications

Aria Marketing

Over the next few months we’ll be announcing all the details for the event. Be sure to follow @HITMarketingPR on Twitter to see the latest event updates and announcements. In the mean time, I look forward to hearing your thoughts and questions in the comments or on our Contact Us page.