EMR Vendor Exit Strategy

Posted on January 14, 2010 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Not the EMR vendor’s exit strategy. I mean your exit strategy from your EMR vendor.

Here’s a story from one of my readers (company names removed):

My former business, Vendor A, was stable and we had a customer base of over 600 sites. We thought we had a good linkup when Vendor B acquired us. They eventually raised prices, turned support time from hours to weeks, and started to lose customers. In my opinion they turned into a wrecking ball.

I’m certain, as a business, they would argue they are stable.

Stability ends up being in the eye of the beholder and the one who fills out the survey.

My point is that none of us are really good at looking into future. We can measure any company about where they have been. But, as with a prospectus, past performance is not an indicator of future performance.

My advice on buying any software system is to always have a viable exit strategy.

Certainly for every story like this, there are a dozen others where someone has been with an EMR vendor for a very long time and they are happy. However, I think the caution to understand and have a plan for what you’ll do if the EMR vendor you select goes down hill. It’s also a VERY strong case for choosing an EMR pricing plan that takes into account this type of event. HINT: Writing a big fat check up front for EMR software might not be the brightest idea.