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Healthcare CIOs Focus On Optimizing EMRs

Posted on March 30, 2017 I Written By

Anne Zieger is a healthcare journalist who has written about the industry for 30 years. Her work has appeared in all of the leading healthcare industry publications, and she's served as editor in chief of several healthcare B2B sites.

Few technical managers struggle with more competing priorities than healthcare CIOs. But according to a recent survey, they’re pretty clear what they have to accomplish over the next few years, and optimizing EMRs has leapt to the top of the to-do list.

The survey, which was conducted by consulting firm KPMG in collaboration with CHIME, found that 38 percent of CHIME members surveyed saw EMR optimization as their #1 priority for capital investment over the next three years.  To gather results, KPMG surveyed 122 CHIME members about their IT investment plans.

In addition to EMR optimization, top investment priorities identified by the respondents included accountable care/population health technology (21 percent), consumer/clinical and operational analytics (16 percent), virtual/telehealth technology enhancements (13 percent), revenue cycle systems/replacement (7 percent) and ERP systems/replacement (6 percent).

Meanwhile, respondents said that improving business and clinical processes was their biggest challenge, followed by improving operating efficiency and providing business intelligence and analytics.

It looks like at least some of the CIOs might have the money to invest, as well. Thirty-six percent said they expected to see an increase in their operating budget over the next two years, and 18 percent of respondents reported that they expect higher spending over the next 12 months. On the other hand, 63 percent of respondents said that spending was likely to be flat over the next 12 months and 44 percent over the next two years. So we have to assume that they’ll have a harder time meeting their goals.

When it came to infrastructure, about one-quarter of respondents said that their organizations were implementing or investing in cloud computing-related technology, including servers, storage and data centers, while 18 percent were spending on ERP solutions. In addition, 10 percent of respondents planned to implement cloud-based EMRs, 10 percent enterprise systems, and 8 percent disaster recovery.

The respondents cited data loss/privacy, poorly-optimized applications and integration with existing architecture as their biggest challenges and concerns when it came to leveraging the cloud.

What’s interesting about this data is that none of the respondents mentioned improved security as a priority for their organization, despite the many vulnerabilities healthcare organizations have faced in recent times.  Their responses are especially curious given that a survey published only a few months ago put security at the top of CIOs’ list of business goals for near future.

The study, which was sponsored by clinical communications vendor Spok, surveyed more than 100 CIOs who were CHIME members  — in other words, the same population the KPMG research tapped. The survey found that 81 percent of respondents named strengthening data security as their top business goal for the next 18 months.

Of course, people tend to respond to surveys in the manner prescribed by the questions, and the Spok questions were presumably worded differently than the KPMG questions. Nonetheless, it’s surprising to me that data security concerns didn’t emerge in the KPMG research. Bottom line, if CIOs aren’t thinking about security alongside their other priorities, it could be a problem.

“Blended” Super User Team

Posted on December 31, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

At a conference I attended this Fall, I heard one person describe the “blended” super user team that they used during their EHR implementation. This is such a valuable idea for any EHR implementation. Having each areas input can really improve your probability for success. The various viewpoints will help you avoid major issues that could hijack or derail completely your EHR implementation.

The key thing you have to do with a blended super user team is to make sure you don’t demean the feedback, comments, and suggestions of anyone on the team. If you demean or belittle many of the people mentioned (technical, front desk, HIM, nurses, etc), then they’ll shut down and end up being a thorn in the side of your EHR implementation as opposed to a support. However, if you thoughtfully listen to, consider, and appreciate the feedback from all of these people, then you’ll be able to benefit from their ongoing support and insights in the process. I’ve seen both things happen and it’s not pretty for anyone when the staff feel alienated. It can get really ugly.

It turns out these “blended” super user teams are also what you need to optimize your EHR implementation as well. Sometimes that can be the same people that were part of the EHR implementation super team, but you also want to integrate other voices to the conversation as well.

Many doctors love to just pour as much work as possible on their staff. Indeed, you want to have everyone in your organization working to the highest level of their license. You also want to make sure you’re utilizing your most expensive resource (usually the doctor) in the most effective way possible. However, if you only focus on optimizing the doctors time and not the rest of the staff, that will eventually catch up with you. Once it catches up with you, the doctor will be doing work they don’t want to do, the other staff will feel overworked and no one will be happy.

You have to optimize the entire EHR spectrum to get the most value out of your EHR investment.