I think that too often only those unsatisfied EHR users get highlighted. This is probably true, because they’re the loudest. In fact, the reason I haven’t started an EHR vendor review site is because review sites tend to only be those that are really unsatisfied with the product or those who are asked to review by the vendor. The reality is that there’s the whole gamut of EHR satisfaction.

On that note, I thought it worth highlighting a comment I received from Eric R. Ashby, MD, FACS talking about his implementation of the PatientNOW EMR that’s designed specifically for cosmetic surgery, reconstructive surgery and medical spas.

I am quite happy with the software and the transition from paper to EMR, and we have just scratched the surface. Patients are so impressed when I go into the exam room with a tablet computer. I am so impressed when I leave the room and click “File as Complete” and have no Paper work or dictation to do.

Now I’ll admit that I don’t know anything about PatientNOW’s EMR or Eric R. Ashby. However, Eric’s experience isn’t unique. There are many people who use an EMR and feel the same way. It’s just unfortunate the media (including myself to a certain extent) love to cover the EMR failures. I’ll see what I can do to also highlight the EMR successes as well.