The Myth of “Too Many EHR Clicks”

Posted on October 8, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’ve regularly talked about the myth of “too many clicks.” Long time readers may remember my piano analogy. That analogy is just as good today as it was 3+ years ago. I still think the key to clicks is providing consistent response and training.

While I still love that analogy, the Usability People offered another great insight into the myth of “too many clicks”:

Multiple clicks are not a deterrent to usability and user satisfaction, in fact there are many occasions where having more clicks may actually improve usability.

In our experience facilitating a large number of usability tests, people don’t complain about having too many clicks. Making the click is automatic.

The crux of the matter is that each click represents a decision point within a workflow. It isn’t too many clicks, it is too many decisions!

I love this added layer of insight into making something usable. The clicks aren’t the issue as much as the number of decision points that are available and how clearly those decision points are marked. In many respects this goes back to proper EHR training again, but it can also be due to really poor design as well.

Would it be wrong to say that the key is to make those clicks meaningful?