Trusting Relationships with Technology and Its Importance in Healthcare

Posted on December 17, 2010 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Bobby Gladd recently pointed out this interesting YouTube video of Dr. Joseph Kvedar speaking at the 2010 Connected Health Symposium. In the video Dr. Kvedar makes some interesting observations about humans and their relationships with devices and how that applies in healthcare. He calls it emotional automation. Check out the video if you have a few minutes.

I find this concept really intriguing. At a very practical level (since my heart is very practical), I couldn’t help but draw the parallel from what Joseph Kvedar said and the idea of the online doctor’s visit. There’s so many reasons that this should be successful and so many situations where an in person visit doesn’t matter.

I’ll share a quick personal experience. Being around doctors and working with doctors as much as I do, I’ve had occasion where I was feeling sick and didn’t have the time to go and see my regular doctor. In one instance, I was leaving for Hawaii the next morning and it was 4 PM the day before. Basically, no time to get to my doctor.

As it so happened, I was in the office of a doctor that I worked with. I mentioned the issue and told him my symptoms. He then asked if I wanted him to write me a script. I was a bit taken a back by the request. I certainly wanted his help, but shouldn’t we have gone in and done the routine. You know the routine. The one where the doctor listens to your breathing and heart (or whatever they’re really listening to). Feels around your neck. Looks in your mouth and ears.

Instead, this doctor went straight to the script. Turns out I’ve since learned that in many cases that doctor routine just isn’t really needed. In fact, many times it’s just done for the sake of the patient and not part of the diagnosis at all. Oh the dirty little secrets of healthcare. If you’re a doctor you already know all about this I’m sure. And certainly I’m not advocating removing the patient visit all together. Just in many cases it’s just not needed.

Of course, my point isn’t necessarily advocating a certain treatment method of not. I’m not a doctor and I don’t claim to be. I’m just sharing what I’ve heard other doctors say. What I am suggesting is that for this change to happen, there’s going to have to be a change of mentality by the patient as much as the doctor.

Dr. Kvedar describes well in the video above that we’re capable of relationships with technology. We can change our behavior and adapt to these types of changes. It will just need the right amount of education and technology to make it happen. I know some EMR vendors have patient portals, but I haven’t seen many that have dove in head first to the online visit model. Probably because the reimbursement model for online visits is still lagging behind.

Lots of really interesting things to chew on in this discussion. I’ve really just begun the conversation. I have a feeling the comments on this post are going to be intense.