PERCEPTIONS OF IT: The IT department is sealed behind coded doors locked away from patient care. The only way to contact them is by calling the help desk (which usually doesnt). Time is taken away from patient care to sit on hold for what seems like forever. And then after you define your issue they say let me contact the IT person they will call you back.
PERCEPTIONS OF NURSING: Nurses are control freaks with OCD issues. No one had better mess with my unit, pateints, processes, workflow. Nursing is sitting in a hallway with opened desks with call lights and phones constantly ringing they are there to respond instantly to demands and requests. Nursing are at the bedside taking care of patients. Electronic devices take too much time away from the patient care. I cant do my job because the stinking computer is broken AGAIN.
Don LeBreux summarized my feelings on the above comments, “Your “perceptions” are basically dead on. Funny and sad.”
What strategies have you seen that work to bridge the divide and overcome these perceptions?