Connected Care and Patient Experience Survey Results

Posted on September 30, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Surescripts recently put out the results of a survey they did on Connected Care and the Patient Experience. If you’re like me, whenever you see a survey, you want to see the questions and raw data from the survey. The good news is that Surescripts has shared the survey result data here.

We could dig into a lot of the data, but this chart was the one that really stood out to me:
Patient Engagemnt and Healthcare Information

No doubt Surescripts has a bit of bias when it comes to wanting to get organizations to share healthcare data. They started with sharing prescription data, but they’re working on sharing much more data. This Surescripts bias aside, aren’t we all biased towards wanting the right information to be shared in the right place at the right time? That’s the nirvana of healthcare data that all of us as patients want.

Put another way, can I please fill out a health history form one time and never have to fill one out again?

This is a feeling that resonates with so many patients. It’s felt particularly strong when you fill out essentially the same paperwork possibly on the same day for 2 specialists that both work for the same company. Brutal to even consider, but it’s the reality of healthcare data sharing today.

I understand many of the reasons why this isn’t happening and it is a very complex problem with no easy solutions. There are a lot of organizations and people involved and many of them aren’t motivated to change. Change is hard when you’re motivated. Change is almost impossible when you’re not motivated.

Back to the graphic above, I love how it frames the issue. The challenge of poor information is bad on multiple levels including: slowing down the patient visit and improper care. The graphic above illustrates so well how much better we can do at getting the right information to the doctor. Doing so will make a doctor more efficient and help them provide better care.