The following is a guest blog post by Winyen Wu, Technology and Health Trend Blogger and Enthusiast at Stericycle Communication Solutions as part of the Communication Solutions Series of blog posts. Follow and engage with them on Twitter: @StericycleComms
In recent years, there has been a trend in providers switching Electronic Health Record (EHR) systems: according to Software Advice, the number of buyers replacing EHR software has increased 59% since 2014. In a survey by KLAS, 27% of medical practices are looking to replace their EHR while another 12% would like to but cannot due to financial or organizational constraints. By 2016, almost 50% of large hospitals will replace their current EHR. This indicates that the current EHR products on the market are not meeting the needs of physicians.
What are the reasons for switching EHRs?
- Complexity and poor usability: Many physicians find that it takes too many clicks to find the screen that they need, or that it is too time consuming to fill out all the checkboxes and forms required
- Poor technical support: Some physicians may be experiencing unresponsive or low quality support from their EHR vendor
- Consolidation of multiple EHRs: After consolidating practices, an organization will choose to use only one EHR as opposed to having multiple systems in place
- Outgrowing functionality or inadequate systems: Some current EHRs may meet stage 1 criteria for meaningful use, but will not meet stage 2 criteria, which demand more from an EHR system.
Which companies are gaining and losing customers?
- Epic and Cerner are the top programs in terms of functionality according to a survey by KLAS; cloud-based programs Athenahealth and eClinicalWorks are also popular
- Companies that are getting replaced include GE Healthcare, Allscripts, NextGen Healthcare, and McKesson; 40-50% of their customers reported potential plans to move
What are providers looking for in choosing an EHR?
- Ability to meet Meaningful Use standards/criteria: In September 2013, 861 EHR vendors met stage 1 requirements of meaningful use while only 512 met stage 2 criteria for certification, according to the US Department of Health and Human Services. Because stage 2 criteria for meaningful is more demanding, EHRs systems are required to have more sophisticated analytics, standardization, and linkages with patient portals.
- Interoperability: able to integrate workflows and exchange information with other products
- Company reliability: Physicians are looking for vendors who are likely to be around in 20 years. Potential buyers may be deterred from switching to a company if there are factors like an impending merger/acquisition, senior management issues, declining market share, or internal staff system training issues.
Is it worth it?
In a survey conducted by Family Practice Management of physicians who switched EHRs since 2010, 59% said their new EHRs had added functionality, and 57% said that their new system allowed them to meet meaningful use criteria, but 43% said they were glad they switched systems and only 39% were happy with their new EHR.
5 Things to consider when planning to switch EHRs
- Certifications and Compliance: Do your research. Does your new vendor have customers who have achieved the level of certification your organization hopes to achieve? Does this new vendor continually invest in the system to make updates with changing regulations?
- Customer Service: Don’t be shy. Ask to speak to at least 3 current customers in your specialty and around your size. Ask the tough questions regarding level of service the vendor provides.
- Interoperability: Don’t be left unconnected. Ensure your new vendor is committed to interoperability and has concreate examples of integration with other EHR vendors and lab services.
- Reliability and Longevity: Don’t be left out to dry. Do digging into the vendor’s financials, leadership changes and staffing updates. If they appear to be slimming down and not growing this is a sign that this product is not a main focus of the company and could be phased out or sold.
- Integration with Current Services: Don’t wait until it’s too late. Reach out to your current providers (like appointment reminders) and ensure they integrate with your new system and set up a plan for integrating the two well in advance.
The Communication Solutions Series of blog posts is sponsored by Stericycle Communication Solutions, a leading provider of high quality telephone answering, appointment scheduling, and automated communication services. Stericycle Communication Solutions combines a human touch with innovative technology to deliver best-in-class communication services. Connect with Stericycle Communication Solutions on social media: @StericycleComms