Free EMR Newsletter Want to receive the latest news on EMR, Meaningful Use, ARRA and Healthcare IT sent straight to your email? Join thousands of healthcare pros who subscribe to EMR and HIPAA for FREE!!

Managing People Is the Hardest Part of an Organization

Posted on February 18, 2016 I Written By

The following is a post by Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.
Vishal Gandhi
When managing a healthcare organization, the hardest part for most leaders is managing the people involved in the practice. This shouldn’t be a surprise since “getting the right people on the bus” has always been the challenge of any successful business. Making sure you hire the right people and then ensuring those people are working at maximum efficiency often determines the success of your organization.

While we can’t quite ask Siri to take care of managing our staff for us, technology solutions can help us better manage the process of hiring the right people and managing staff productivity.

Let’s first talk about the process most healthcare organizations use to hire and on-board new staff. The reality is that the majority don’t have a well defined process. Some well organized managers do have a consistent hiring and on-boarding process, but most are just trying to keep their head above water as they bring on new people. This inconsistency can lead to hiring the wrong person and possibly even major legal consequences.

By implementing an HR management solution like we created with HRMSpectrum, it forces your organization to put some structure into your hiring process. All applicants participate in the same application process. The system allows the applicant to schedule the interview themselves. It even supports telephone, video, or in-person interviews. Could you do this with a mix of spreadsheets and other technology? Absolutely, but it can get messy very quickly. However, regardless of what technology you use, spending the time to create a well defined process is enormously valuable.

Plus, a proper HR management solution supports not only the application and interview process, but also tracks the employee as they get on-boarded with the organization. This can include such features as document signing, employee training and evaluation, employee clocking and attendance management, and performance appraisals and incentives to name a few. All of this ensures consistency and uniformity in the hiring and on-boarding process.

Once you’ve hired the right people and on-boarded them into the organization, how do you ensure that your employees are working productively? In healthcare, we know how productive a doctor is being since we can see how many patients he has on his schedule. With a productivity solution like our ProductivitySpectrum you can easily track and manage the rest of your employees’ productivity. That includes things like benchmarking and performance analysis, but also includes important time clock functionality as well. Any productivity solution you use should also prevent time spent on non-productive web browsing and social interaction online.

There’s nothing more powerful in an organization than to reward your staff for the work they do. By tracking their productivity you can identify and reward high performing individuals in your organization. Yes, that also means you’re going to find lower performing individuals. However, by tracking productivity you have the hard data to illustrate and inspire a low performing individual to improve their performance. Performance evaluations based on data are better for everyone involved.

No doubt there’s a lot more to managing people in an organization than just using the right technology. However, technology can assist managers in both the hiring and productivity tracking process. It can provide uniformity and raw data to help a manager better manage their staff. What HR and productivity management solutions are you seeing and using in your organization? I’d love to hear about them in the comments.

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. ClinicSpectrum offers a full HR hiring and on-boarding solution called HRMSpectrum. For managing staff productivity check out ClinicSpectrum’s ProductivitySpectrum solution. Connect with Clinic Spectrum on social media: @ClinicSpectrum or at Booth 1270 at HIMSS 2016..

Using Technology Outside the EHR to Make Your Organization More Efficient

Posted on February 9, 2016 I Written By

The following is a post by Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.
Vishal Gandhi
The complaints about EHR systems not making doctors more efficient and more broadly that technology should improve a practice and not make it worse are starting to really swell. All of these poorly designed and poorly implemented EHR are giving all healthcare technology a bad name and it shouldn’t.

Technology has improved so many businesses outside of healthcare and it can have the same impact inside healthcare. We just need more practices to stop focusing on government incentive money and government regulations so they can focus on meaningful (pun intended) technology which will actually improve the performance of their healthcare organization.

This requires a major shift in thinking for most healthcare organizations. Instead of evaluating technology based on its ability to receive government incentives, you now have to look at technology that will make your practice run more efficiently, increase your practice revenue, or improve the quality of care you provide. In many cases this means looking at technology that’s been benefiting other industries for years.

A great example of this is implementing a complete workflow management system. Document workflow management systems have been around for a long time, but so many areas of healthcare are missing out on the benefits. We’d like to think that an EHR would make us paperless, but that’s far from reality. That’s especially true on the medical billing and practice management side of healthcare. A well done workflow management software like we created with WorkflowSpectrum takes your current paper based processes and makes them more efficient and trackable.

With an electronic workflow solution a healthcare organization can quickly see how well their back end office processes are running. They can track how long it takes for a process to occur. This ensures your staff are held accountable for the work they’ve been asked to do. You can easily assign and re-assign tasks to people in your office without having the files get lost or misplaced in the process. Document management options like this have been available forever, but far too many have been distracted by EHR to implement these solutions. Plus, many practices have yet to realize that even small practices can afford workflow management solutions that will dramatically improve the efficiency of their practice. The cost of these systems has dropped dramatically over the years and they’re much easier to implement as well.

Another example of non-EHR technology that could benefit many healthcare organizations is a client support and electronic device management software package. We’ve created one that we call SupportSpectrum, but there are a number of other device management and support software programs out there. These software packages provide the most value when you’re required to manage multiple devices across a wide range of locations. If you’re involved in this, you know about the challenge of managing your electronic device inventory including warranty and contract management.

Thanks to ubiquitous internet, it’s now easy for even remote support staff to manage and support clients and electronic devices (including mobile devices) at a distance. That includes things like application, service, and hardware management. It also includes backup tracking, support ticket and issue management, application updating and much more. No doubt many organizations implement some sort of hodgepodge of software to tackle this problem. That works fine when you’re small, but gets quite cumbersome as you grow. A unified platform for support can provide many needed efficiencies and a much higher level of support.

The problem is that talking about many of these non-EHR technologies isn’t considered “sexy.” We can’t talk about the billions in government incentive money from implementing these technologies. We can’t use government penalties to drive fear in providers. However, what these non-EHR solutions do provide is efficiency and increased revenue for your healthcare organization.

Maybe I’m old school in this regard, but give me a well run, efficient, patient focused organization over some government program driven healthcare organization every day of the week.

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. ClinicSpectrum offers a client support module to help you better manage the support you provide your clients’ computer systems. ClinicSpectrum also offers a document workflow system to optimize your practice’s workflow processes. Connect with Clinic Spectrum on social media: @ClinicSpectrum or at Booth 1270 at HIMSS 2016.

ICD-10 Animation Training Videos

Posted on September 28, 2015 I Written By

The following is a post by Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.
Vishal Gandhi
Last month we wrote about the need to use more video animation in healthcare. As we’ve ventured into the video animation space, we’ve realized the power of a really well done video animation. In just a few minutes a video animation can educate someone on a complex concept in a fun and entertaining way.

In just a few short days healthcare is going to be hit by one of the biggest changes it has seen in a long time. If you’re like me, you’ve started to see many of your colleagues and friends on Facebook posting about not being prepared for ICD-10. Prepared or not, ICD-10 is coming on October 1st.

As part of the preparation for ICD-10, we’ve been working with a number of companies and providers to create ICD-10 video animation training. We’ve created some broad ICD-10 training videos like this video on ICD-10 implementation steps and highly focused training videos like this video on ICD-10 Codes for Acute Bronchitis. We’ve also created the top 20 ICD-10 codes for Pulmonary, Gastroenterology, Family/Internal Medicine, Podiatry, Cardiology, and Radiology.

When you start hearing your colleagues complaining about all the “funny” ICD-10 codes, you might want to share with them this video:

These videos have been a great way to educate people on ICD-10 in a fun and interesting way. Next up we’re working on videos that educate healthcare on our PQRS registry. PQRS is becoming more and more important in healthcare and many people still don’t understand it well. We believe these PQRS videos will help those working on PQRS.

Where would you like to see more video animations in healthcare? We’d love to hear your thoughts on where you think video animation could be effective.

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. ClinicSpectrum offers a video animation service that will take your healthcare education and marketing to the next level. Connect with Clinic Spectrum on social media: @ClinicSpectrum.

Why Aren’t We Using More Video Animations in Healthcare?

Posted on August 12, 2015 I Written By

The following is a post by Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.
Vishal Gandhi
In healthcare we have a bit of an obsession with paper. We have stacks of education sheets in our office or print these sheets from our EHR. That’s not a bad thing, but most of them aren’t well designed and are generally ignored by patients. The same is true in marketing. I get stacks of paper in my mailbox full of marketing material from various companies that basically get ignored. It’s so bad that we’ve created a term for it: junk mail.

Isn’t it time that healthcare start looking beyond the paper and start embracing better ways of engaging patients and staff in our education and marketing? All you need to do is look at the popularity of YouTube to know that videos are not only powerful, but popular.

Humor and video animations are a great way to really engage the patient. Plus, they take education to an entirely new level. When you think about the complex problems we deal with in healthcare, a compelling video is the most effective way to educate patients and staff. A short well designed video is a powerful way to simplify a complex problem. Plus, your patients and staff are more likely to remember a high quality video.

At ClinicSpectrum, we’ve been working to develop a video animation capability which supports healthcare’s need for more engaging and effective video content. We’re just getting started, but here’s a quick look at some of the types of videos we’ve created to further the goal of more engaging videos in healthcare:

Healthcare Education and Patient Engagement Videos
Creating a Healthy Diet Plan – A simple patient education video
ICD-10 Training Videos – A series of short videos to train healthcare on ICD-10
Medical Billing Training Videos – These short videos train on the billing rules for the internal medicine specialty

Company Marketing
OB GYN Practice Profile – A great video profile of the Healthy Woman OB GYN practice
Company Brand Building Videos – This video outlines ClinicSpectrum’s Revenue Cycle Management services
New Company Leader Introduction – A great way to introduce a new leader to your customers and feature your company

Conferences
Conference Introduction Profiles – Here’s an example of a speaker introduction at a conference

Of course, we’re just getting started with what’s possible with video in healthcare. Do you use great videos in your practice, hospital, or organization? Would you like to see videos created about certain topics? We’d love to hear your thoughts on where you’ve seen video to be effective in healthcare or where you think it would be effective.

The future of medicine is going beyond the 15 minute office visit and engaging the patients whenever and wherever they might be. Plus, training staff is an ongoing challenge. Video is a great way to quickly educate patients and staff on important topics in a unique and often fun way. It’s time we go beyond the paper and start engaging in a much more dynamic way.

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. ClinicSpectrum offers a video animation service that will take your healthcare education and marketing to the next level. Connect with Clinic Spectrum on social media: @ClinicSpectrum.

ICD-10 Claims Monitoring Infographic

Posted on June 30, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’m told that there are only 92 days left for Congress to delay ICD-10 until the deadline to implement ICD-10. A few weeks ago we published a great post from Vishal Gandhi, CEO of ClinicSpectrum, that talked about a part of ICD-10 preparation that is often forgotten: Claims Monitoring.

I know this is going to be a major problem for many healthcare organizations and is going to cause some major cash flow problems if they don’t get on top of their ICD-10 claims by implementing some sort of ICD-10 claims monitoring process. ICD-10 hiccups are the perfect excuse for a payer not to pay your claims.

For those that prefer a more visual approach to this discussion, Vishal and his team have put together an infographic that shares the same message as his post. Pretty cool. What won’t be cool is if you’re stuck with a lot of unpaid claims thanks to ICD-10. Make sure you and your organization are ready to deal with it.
What Are You Doing to Monitor Your Claims

Full Disclosure: ClinicSpectrum is a sponsor of EMR and HIPAA.

2300 Blog Posts and 11 Million Pageviews Later

Posted on June 29, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

For those that don’t know the history of EMR and HIPAA, I wrote the first post on EMR and HIPAA back on December 11, 2005. It’s fun to read that first post. Short and sweet. I hit some high level points which amazingly still represent my desires 10 years later. “I will try to incorporate any aspects of EMR and HIPAA because I think best practices across the industry are important to know.” – I still try to incorporate any aspect of healthcare IT. Lately I’ve been writing even more about the business of medicine, but I still try and find best practices.

In my original post I invited people to participate in the conversation. I still desire this greatly, but I’ve found that much of the conversation has moved to social media versus the blog comment section. Plus, as I’ve refined my blogging skill, it avoids many comment threads. In the beginning I wasn’t as skilled and so there was a lot of opportunity to correct me which made for great comment threads.

The last line of that original post really expressed my understanding of EHR at the time: “This is my best knowledge from my research and is not guaranteed in anyway.” Pretty funny that I thought to put in a disclaimer from the start. When I started I knew so little. It’s amazing how much you can learn over 10 years. Yet, I’m still learning.

5 months into my EMR and HIPAA blogging journey I celebrated reaching 30,000 visitors to my blog. I was amazed by my achievement. Little did I know that less than 10 years later I’d be celebrating 2300 blog posts and 11 million pageviews. For some perspective, we celebrated 3 million pageviews in August 2010 and then last Valentine’s day we celebrated 9 million pageviews. I was nostalgic for those posts and still am today.

I’m really not sure how to process 2300 blog posts and 11 million pageviews for one of my Healthcare Scene blogs. I mostly feel to say: Thank you!

I never thought I’d be a full time blogger when I grew up, but I feel lucky to do so. Over the past 5 years as a full time blogger, it’s been amazing to see the blogging business model change. When I started blogging people were happy to buy links from my site (We stay far away from that now). We always have done some pay per click and display advertising and those both still do quite well for us. However, as we’ve matured, we’ve been able to offer a variety of email marketing and sponsored content options which really take healthcare IT marketing to the next level.

With that in mind, I want to take a second to thank those companies who are currently supporting the work we do here at EMR and HIPAA. Without their support, none of this would be possible.

EMR and HIPAA Email Sponsors
DrChrono
Stericycle

EMR and HIPAA Sponsored Content Series
ClinicSpectrum
The Breakaway Group

EMR and HIPAA Display Advertising
Ambir
HIPAA Secure Now
Colocation America
Accountable

What I love about each of these companies is that they are looking to promote their company, but they’re also interested in supporting the work we do here at EMR and HIPAA. Almost all of them are not only sponsors of the site, but also readers of the site as well.

If your company would like to support the work we do here at EMR and HIPAA, we’ve created a new landing page which outlines all of the various healthcare IT marketing and advertising options we offer across the Healthcare Scene network. We’d love to work with you on sharing your message. Just drop us a note on our contact us page.

We’ve got a lot of ideas on how to continue to make what we do here at EMR and HIPAA better. However, what won’t change is our efforts to provide valuable content that helps make our readers’ lives easier.

What Are You Doing to Monitor Your Claims?

Posted on June 18, 2015 I Written By

The following is an interview with Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.
Vishal Gandhi
As practices prepare for the rollout of ICD-10, we’re seeing practices and hospitals make investments in upgrades to their technology to be able to support ICD-10. They’re investing in ICD-10 training in order to be ready for ICD-10. Some are even spending time and resources dual coding to make sure they’re ready for the change. While each of these are important, it’s surprising to me that we don’t see more healthcare organizations budgeting for additional help in following up with insurance companies to make sure that claims are being processed.

From my experience across hundreds of healthcare organizations, I’ve found that 20-25% claims are stuck in cyberspace at any one time. I’m talking about claims that practices assume have been delivered to the insurance company and are being processed, but instead the insurance company never received them or the claim was missing something and has gotten stuck in the insurance company’s claim process.

How many practices have a process for ensuring that their claims are being processed efficiently and effectively? Not many. That means they aren’t getting paid in a timely manner and in some cases aren’t getting paid at all.

When we send off an email or SMS, we don’t really think about whether those things are delivered to the recipient or not. We trust that they’re going to get there without issue because they usually do. It seems we’ve applied that same confidence to claims and that’s a problem. We can’t trust that claims have actually been delivered appropriately and are being processed since there are so many ways that they can fall through the cracks.

On October 1, 2015 (assuming no delays), ICD-10 is going to make this problem even bigger. ICD-10 presents a tremendous opportunity for insurance companies to lose more of the claims you’ve submitted. If you’re not checking with the insurance company regularly, you’ll have no way of knowing if an insurance company’s switch to ICD-10 has caused a glitch in their claims processing or not. The insurance company won’t care because the practice or hospital will be the ones left holding the bag.

This problem can be solved pretty easily. Your practice just needs to randomly select 100 or so claims and call (or hire an outside company to call) each insurance company to get an update on the status of those claims and verify that the claim is being adjudicated. We suggest you do this about 10-20 days after the claim is filed.

By checking on these claims, you’ll pretty quickly see which insurance companies are processing claims effectively and which ones are having issues so you can address the problem(s). Plus, you can evaluate if there are any workflow issues on your end with the claims your submitting.

Especially as we start implementing ICD-10, but also today it’s extremely important to verify how well your claims are being processed. If you’re not doing so, you’re probably not getting all your claims paid in a timely manner and could be missing out on additional revenue for your practice.

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. ClinicSpectrum offers a Claims Watchdog service which monitors your claims for you to ensure you’re getting paid in a timely manner. Connect with Clinic Spectrum at HFMA ANI 2015 in Orlando, Booth #1256 or by tweeting @ClinicSpectrum.

Healthcare IT Marketing and PR on the Mind

Posted on April 2, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Healthcare IT marketing and PR have been on my mind lately as I’ve been preparing for the Healthcare IT Marketing and PR Conference (HITMC) and for HIMSS. We’ve published the full HITMC program if you haven’t seen it yet. It’s going to be a really amazing 2 days of learning for me and everyone who attends. Hopefully many EMR and HIPAA readers can make it. There’s only 5 days left to register for the event, so do so now if you’d like to attend.

We’ve certainly seen the evolution of marketing here on EMR and HIPAA. At first people mostly wanted to buy a link to their site from us since we were on the first page of Google for the term “EMR”. (Side note: Don’t buy links. That’s a bad strategy today.) Then, we started doing banner ads and those have always performed really well for our advertisers since we have such a targeted, niche audience. Recently we’ve been expanding our email marketing, event marketing and sponsored content packages. They’ve really become fully integrated marketing packages that touch on email, social media, blogs, and display advertising. It’s exciting what we’re able to deliver sponsors of our site.

10 years later it’s amazing to think back on the 2239 posts we’ve published, the 9743 comments that readers have contributed and the 10,689,418 pageviews for EMR and HIPAA. I wonder how many emails we’ve sent out with our content over the years, but I don’t have a good way to track it. Just last year I estimate that this blog has sent out 1.25 million emails. Wow! Thanks to all of you who read and contribute.

Every 6 months or so I like to highlight the companies who support the work we do here at EMR and HIPAA. Without them, I wouldn’t be able to be a full time blogger and provide you the content I do. Take a second to look through the list and see if one of them might be able to help you solve a problem you’re working on in your job.

Vocera – Vocera is an interesting story for me, since they acquired a secure messaging company I advised (docBeat). Since that acquisition, I’ve been lucky to advise them on some marketing and they’ve also been sponsoring a number of Healthcare Scene email campaigns. They offer a pretty compelling set of secure, real-time communication solutions for healthcare. Plus, they have a good announcement coming out at HIMSS that I think will set them apart from the other secure messaging solutions out there. Although, I’m not allowed to talk about the announcement yet. You can see Vocera’s HIMSS 2015 plans if you want to meet with them in person and learn about the announcement.

Iron Mountain – It was fun working with Iron Mountain on their Healthcare Information Governance Predictions and Perspectives series. You can find all the entries in that series here and my entry here. Plus, I was able to participate in their #InfoTalk Twitter chat which was really well done as well. I hope they continue the discussion, because it’s an important one.

ClinicSpectrum – Regular readers should be familiar with ClinicSpectrum. They’ve been contributing some great content in our Cost Effective Healthcare Workflow Series. I love how they’re interested in taking the discussion beyond just EHR and meaningful use into how a practice or hospital can optimize their use of technology. Plus, they’re really passionate about the hybrid workflow which mixes technology and people to find the optimal solution. We need more of this optimization in healthcare.

The Breakaway Group (A Xerox Company) – You’ll also likely be familiar with The Breakaway Group and their Breakaway Thinking Series. I’ve always loved the researched based perspective that they provide to the challenges that face healthcare IT. Plus, they offer some unique perspectives on training and learning in healthcare. One of the biggest challenges with any healthcare IT implementation is getting the training right. The Breakaway Group is dead set on solving that problem.

Ambir – Ambir’s been supporting the work we do here since January of 2010. Amazing that they’ve been with us for 5 years. I think that was before I even quit my day job. Most people know them as a scanner company, but word on the street is that at HIMSS 2015 they’ll be announcing a new tablet based product. I’ve heard the concept and I think it’s a really creative approach to solving healthcare’s workflow challenges.

HIPAA Secure Now! – We’re seeing a big wave of healthcare organizations and business associates finally starting to do something about HIPAA. Much of this has been pushed by meaningful use’s risk assessment requirement, but it’s also been driven by all the breaches. HIPAA Secure Now! is offering our readers Free HIPAA Security Training.

Colocation America – Colocation America has been supporting us for 2 years. It’s no surprise that more and more companies are looking to outsource their hosting to a HIPAA compliant hosting solution. Healthcare companies don’t want to be in the hosting business. They want to be in the healthcare business. So, working with a company like Colocation America for their HIPAA compliant hosting needs just makes sense.

A massive thank you to all the companies that support the work we do. We look forward to seeing many from the EMR and HIPAA community at HIMSS in Chicago and then at the Health IT Marketing and PR conference in Vegas.

Solving the Non-EHR Challenges Healthcare Faces

Posted on March 31, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The following is an interview with Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.

As we head into the massive HIMSS healthcare IT conference in Chicago, I’ve been thinking a lot about the shift in healthcare technology that’s occurred over the past 5-10 years. When I first started attending HIMSS, I was all about the EHR company and what they had to offer. That trend continued on the back of $36 billion in government EHR incentive money. Now that EHR adoption is more mature, practices are becoming more and more interested in non-EHR technologies that can improve the way they work.

With that in mind, I took some time to sit down and talk with Vishal Gandhi, CEO of ClinicSpectrum to talk about their non-EHR solutions. Vishal and his team have been thinking about non-EHR technologies and pairing those with low cost human touch for a long time. For example, here’s a look at some of the challenges they’ve tackled:

  • Patient Collections
  • Physician Credentialing
  • IT Support
  • Medical Billing
  • Meaningful Patient Engagement
  • Staff Productivity

If your practice or company is facing any of these challenges, take a minute to watch my interview with Vishal to learn more about their unique approach to solving these challenges:

Also, if you don’t have time to watch the whole video interview, they’ve created this great graphic which illustrates the suite of challenges practices face today and solutions (click to see larger version of graphic):
ClinicSpectrum Healthcare IT Ecosystem

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. Check out their suite of hybrid workflow solutions on ClinicSpectrum.com or schedule a meeting with them at HIMSS Booth: 5427 by tweeting @ClinicSpectrum.

How Can Human Resource Technology Better Help You Manage Your Employees

Posted on March 3, 2015 I Written By

The following is a guest post by Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.
Vishal Gandhi
In healthcare we love to talk about ways we use technology with patients. We chart patient visits in the Electronic Medical Record. We schedule and bill patients and insurance companies from a Practice Management System. We interact with patients through a patient portal. All of these technologies can be great, but how come we don’t talk more about the way technology can improve how we run our practices and manage our employees?

One example of this is using technology to improve your HR. We see this in many other industries and at a few of the large hospital organizations, but for the most part healthcare hasn’t benefited from great HR practices that utilize technology. As healthcare organizations continue to consolidate, it’s going to be extremely important that every healthcare organization has a well designed human resource program to train, track, and retain key employees.

Let’s look at three areas you can use technology empowered HR practices to track, manage, and improve your human resource efforts:

Employee Growth Milestones
Are you creating a growth plan for your employees? Do you have a system that tracks that growth plan for your employees? If you don’t have either of these, then you’re missing out on a big opportunity. By setting growth milestones or goals for your employees you inspire them to be better and do more. Plus, employees love to know that there are opportunities to grow within your organization and a clear plan of how that growth can be achieved. However, along with setting these milestones, you also have to have a way to track how your employees are doing in their efforts to achieve these milestones. Otherwise, there’s no reason to set a growth milestone if you’re not going to evaluate it later.

Healthcare Human Resouce Management
While you could do this milestone tracking on paper or in a set of Word documents, we know what happens to those documents. They get filed away and forgotten. The better option is to use an employee management system which integrates these growth milestones into your employee’s performance milestones. Then, you can see how an employee’s performance corresponds to their growth milestones. Plus, with an integrated package, you can regularly be reminded of those growth milestones.

Employee Performance Milestone
Now that you’re setting growth milestones for your employees, let’s consider how you can track an employee’s performance. Doing so will encourage better performance and will provide you a way to reward those employees who are delivering great results and work with those employees who aren’t progressing towards their growth milestones.

A great example of this is with your medical billing staff. Using technology you can track the performance of that medical billing staff. How many insurance checks did they do? How many claims are they processing? How many collections phone calls did they complete? Each of these items illustrates how well that medical billing staff is performing their job’s duties. By integrating this tracking into your human resource management system, you have an objective way to evaluate and reward your employees.

Employee Benchmarking and Productivity
Now that your employees have a set of growth milestones and you have the ability to track their performance, you can effectively benchmark your staff and evaluate their productivity. Once again, while this can be done on paper, it’s much more effective and efficient with technology.

Benchmarking your employees against their peers is incredibly valuable because it helps a manager evaluate which employees might need more help and which employees deserve to be rewarded for their hard work. Without these benchmarks, we have to base our evaluations on how we feel and that can often be wrong.

A great human resource management software can facilitate an improved HR program for your employees. Doing so is extremely important to your organization so you can retain their key employees. Human resource management software gives the best employees a roadmap for how to be rewarded in regular performance evaluations. On the other hand, it also helps an organization evaluate their poorly performing employees so they can either help them improve or let them go. Healthcare organizations that choose not to utilize technology in their human resource management efforts are likely to lose their best employees as they fall behind their competitors. That’s a recipe for disaster in the competitive healthcare environment.

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. Check out their healthcare Human Resource management module, HRMSpectrum to help improve your HR management efforts.