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The Future Of…Healthcare Big Data

Posted on March 12, 2015 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This post is part of the #HIMSS15 Blog Carnival which explores “The Future of…” across 5 different healthcare IT topics.

In yesterday’s post about The Future of…The Connected Healthcare System, I talked a lot about healthcare data and the importance of that data. So, I won’t rehash those topics in this post. However, that post will serve as background for why I believe healthcare has no clue about what big data really is and what it will mean for patients.

Healthcare Big Data History
If we take a quick look back in the history of big data in healthcare, most people will think about the massive enterprise data warehouses that hospitals invested in over the years. Sadly, I say they were massive because the cost of the project was massive and not because the amount of data was massive. In most cases it was a significant amount of data, but it wasn’t overwhelming. The other massive part was the massive amount of work that was required to acquire and store the data in a usable format.

This is what most people think about when they think of big data in healthcare. A massive store of a healthcare system’s data that’s been taken from a variety of disparate systems and normalized into one enterprise data warehouse. The next question we should be asking is, “what were the results of this effort?”

The results of this effort is a massive data store of health information. You might say, “Fantastic! Now we can leverage this massive data store to improve patient health, lower costs, improve revenue, and make our healthcare organization great.” That’s a lovely idea, but unfortunately it’s far from the reality of most enterprise data warehouses in healthcare.

The reality is that the only outcome was the enterprise data warehouse. Most project plans didn’t include any sort of guiding framework on how the enterprise data warehouse would be used once it was in place. Most didn’t include budget for someone (let alone a team of people) to mine the data for key organization and patient insights. Nope. Their funding was just to roll out the data warehouse. Organizations therefore got what they paid for.

So many organizations (and there might be a few exceptions out there) thought that by having this new resource at their fingertips, their staff would somehow magically do the work required to find meaning in all that data. It’s a wonderful thought, but we all know that it doesn’t work that way. If you don’t plan and pay for something, it rarely happens.

Focused Data Efforts
Back in 2013, I wrote about a new trend towards what one company called Skinny Data. No doubt that was a reaction to many people’s poor experiences spending massive amounts of money on an enterprise data warehouse without any significant results. Healthcare executives had no doubt grown weary of the “big data” pitch and were shifting to only want to know what results the data could produce.

I believe this was a really healthy shift in the use of data in a healthcare organization. By focusing on the end result, you can do a focused analysis and aggregation of the right data to be able to produce high quality results for an organization. Plus, if done right, that focused analysis and aggregation of data can serve as the basis for other future projects that will use some of the same data.

We’re still deep in the heart of this smart, focused healthcare data experience. The reality is that healthcare can still benefit so much from small slices of data that we don’t need to go after the big data analysis. Talk about low hanging fruit. It’s everywhere in healthcare data.

The Future of Big Data
In the future, big data will matter in healthcare. However, we’re still laying the foundation for that work. Many healthcare organizations are laying a great foundation for using their data. Brick by brick (data slice by data slice if you will), the data is being brought together and will build something amazingly beautiful.

This house analogy is a great one. There are very few people in the world that can build an entire house by themselves. Instead, you need some architects, framers, plumbers, electricians, carpenters, roofers, painters, designers, gardeners, etc. Each one contributes their expertise to build something that’s amazing. If any one of them is missing, the end result isn’t as great. Imagine a house without a plumber.

The same is true for big data. In most healthcare organizations they’ve only employed the architect and possibly bought some raw materials. However, the real value of leveraging big data in healthcare is going to require dozens of people across an organization to share their expertise and build something that’s amazing. That will require a serious commitment and visionary leadership to achieve.

Plus, we can’t be afraid to share our expertise with other healthcare organizations. Imagine if you had to invent cement every time you built a house. That’s what we’re still doing with big data in healthcare. Every organization that starts digging into their data is having to reinvent things that have already been solved in other organizations.

I believe we’ll solve this problem. Healthcare organizations I know are happy to share their findings. However, we need to make it easy for them to share, easy for other organizations to consume, and provide appropriate compensation (financial and non-financial). This is not an easy problem to solve, but most things worth doing aren’t easy.

The future of big data in healthcare is extraordinary. As of today, we’ve barely scraped the surface. While many may consider this a disappointment, I consider it an amazing opportunity.

The Future Of…The Connected Healthcare System

Posted on March 11, 2015 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This post is part of the #HIMSS15 Blog Carnival which explores “The Future of…” across 5 different healthcare IT topics.

As I think about the future of a connected healthcare system, I get very excited. Although, that excitement is partially tamed by the realization that many of these connections could have been happening for a long time. A connected healthcare system is not a technological challenge, but is a major cultural challenge for healthcare.

The Data Connected Healthcare System
Implementation challenges aside, the future of healthcare absolutely revolves around a connected healthcare system. In the short term these connections will focus on sharing the right data with the right person at the right time. Most of that data will be limited to data inside the EHR. What’s shocking is that we’re not doing this already. I guess we are doing this already, but in a really disconnected fashion (see Fax machine). That’s what’s so shocking. We already have the policies in place that allow us to share healthcare data with other providers. We’re sharing that data across fax machines all day every day. Over the next 3-5 years we’ll see a continuous flow of this data across other electronic channels (Direct Project, FHIR, HIEs, etc).

More exciting to consider is the future integration of consumer health device data into the healthcare system. I’m certain I’ll see a number of stories talking about this integration at HIMSS already. These “pilot” integrations will set the groundwork for much wider adoption of external consumer health data. The key tipping point to watch for in this is when EHR vendors start accepting this data and presenting the data to doctors in a really intuitive way. This integration will absolutely change the game when it comes to connecting patient collected data with the healthcare system.

What seems even more clear to me is that we all still have a very myopic view of how much data we’re going to have available to us about a person’s health. In my above two examples I talk about the EHR patient record (basically physician’s charts) and consumer health devices. In the later example I’m pretty sure you’re translating that to the simple examples of health tracking we have today: steps, heart rate, weight, blood pressure, etc. While all of this data is important, I think it’s a short sighted view of the explosion of patient data we’ll have at our fingertips.

I still remember when I first heard the concept of an IP Address on Every Organ in your body reporting back health data that we would have never dreamed imaginable. The creativity in sensors that are detecting anything and everything that’s happening in your blood, sweat and tears is absolutely remarkable. All of that data will need to be connected, processed, and addressed. How amazing will it be for the healthcare system to automatically schedule you for heart surgery that will prevent a heart attack before you even experience any symptoms?

Of course, we haven’t even talked about genomic data which will be infiltrating the healthcare system as well. Genomic data use to take years to process. Now it’s being done in weeks at a price point that’s doable for many. Genomic medicine is going to become a standard for healthcare and in some areas it is already.

The connected healthcare system will have to process more data than we can even imagine today. Good luck processing genomic data, sensor data, device data, and medical chart data using paper.

It’s All About Communication
While I’ve focused on connecting the data in the healthcare system of the future, that doesn’t downplay the need for better communication tools in the future connected healthcare system. Healthcare data can discover engagement points, but communication with patients will cause the change in our healthcare system.

Do you feel connected to your doctor today? My guess is that most of you would be like me and say no (Although, I’m working to change that culture for me and my family). The future connected healthcare system is going to have to change that culture if we want to improve healthcare and lower healthcare costs. Plus, every healthcare reimbursement model of the future focuses on this type of engagement.

The future connected healthcare system actually connects the doctor’s office and the patient to treat even the healthy patient. In fact, I won’t be surprised if we stop talking about going for a doctor’s visit and start talking about a health check up or some health maintenance. Plus, who says the health check up or maintenance has to be in the doctors office. It might very well be over a video chat, email, instant message, social media, or even text.

This might concern many. However, I’d describe this as healthcare integration into your life. We’ll have some stumbles along the way. We’ll have some integrations that dig too deeply into your life. We’ll have some times when we rely too heavily on the system and it fails us. Sometimes we’ll fail to show the right amount of empathy in the communication. Sometimes we’ll fail to give you the needed kick in the pants. Sometimes, we’ll make mistakes. However, over time we’ll calibrate the system to integrate seamlessly into your life and improve your health based on your personalized needs.

The future Connected Healthcare System is a data driven system which facilitates the right communication when and where it’s needed in a seamless fashion.

Top Ten Reasons for EHR’s to Use Middleware for Connectivity

Posted on March 10, 2015 I Written By

The following is a guest blog post by Thanh Tran, CEO, Zoeticx, Inc.
Thanh Tran, CEO, Zoeticx
Where should CIOs and IT professionals look to address EHR interoperability?  Middleware!

A middleware architecture has been shown to be the best technological solution for addressing the problem of EHR interoperability. The middleware platform facilitates the transparent, yet secure, access of patient health data, directly from the various databases where it is stored. A server-based middleware framework supporting access to the various patient health data stores allows for a scalable, unified and standardized platform for applications to be developed upon. The middleware architectural design has been successfully used to link data from multiple databases, irrespective to the database platform or where the database is located.

Don’t take my word for it.  Here are ten good reasons to consider middleware.

  • Application Developers Can Focus on Healthcare Apps—Enables medical record app developers to focus on their healthcare solution by freeing them from dealing with a diverse, complex EHR infrastructure.
  • Inspires the Next Generation of Healthcare Innovative Solutions—These solutions are inspired by expanding the market for the next generation of healthcare applications rather than being tied down to a stack approach, depending on the particular EHR vendor.
  • Improves Patient Care OutcomesPatients will receive better healthcare outcomes when application developers can inspire more Patients will also benefit from the next generation of applications as they will address providers’ specific needs in diverse operational care environments.
  • Saves Healthcare IT Dollars—Focuses the healthcare IT budget on addressing providers’ needs instead of building and re-building the patient record infrastructure.
  • Proven Technology—A proven technology used for decades in many industries such as financial, retail, manufacturing and other markets.
  • Easy Integration—Enables healthcare integration with diverse, deployed legacy systems, including EHR systems. It addresses EHR interoperability as part of overall integration challenges.
  • Passive to Active Healthcare IT Environment—It turns passive healthcare IT environments into active ones to enhance communication and collaboration among care providers.
  • Avoids Data Duplication—Cost efficient, simplified administration. Offers a better privacy protection solution than HIEs by addressing EHR interoperability while fulfilling the demand to support the patient care continuum in an operational care environment.
  • Eliminates Wastefulness—Addressing healthcare IT integration is much more cost efficient than the “Rip-and-Replace” approach.
  • Extends EHR Usefulness—Protects and extends healthcare IT investments in EHR and EMR systems.

About Thanh Tran
Thanh Tran is CEO of Zoeticx, Inc., a medical software company located in San Jose, CA. He is a 20 year veteran of Silicon Valley’s IT industry and has held executive positions at many leading software companies.

4 Great Healthcare IT Bloggers

Posted on March 9, 2015 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This post was inspired by Dave Newman’s post which listed his 4 favorite health IT bloggers. In his list, I’m in great company alongside Marsha Tatt, Shahid Shah and Ed Marx. What I loved about Dave’s description of each is that you knew he actually read each of the sites regularly since he summed us each up very well.

Also to answer his question “Does he [John Lynn] ever sleep?” Yes, I do sleep. My favorite response is “Sleep is for the weak…and sometimes I’m weak.”

I think the reason I loved Dave’s post so much is that it hearkened me back to my early days of blogging where people would do posts like this all the time. This was pre social media. Twitter didn’t exist and Facebook was for college campuses. The idea of a healthcare IT blogging “community” has kind of gone away in a lot of respects. There are a bunch of bloggers, but not much of a blogging community.

I miss those days, but I’m not sure it’s an awful thing. The reason there was a blogging community before was that the blog was the only format people had to share their ideas and thoughts about what was happening. So, the blogs and the comments of blog posts was this amazing way to connect with people who had common interests. That blogging community has now moved to social media where we have Twitter communities. Many people who were blogging and who would blog are now just sharing their thoughts on Twitter and other social media. In many ways that’s a lot easier than starting a blog. Plus, those communities are really strong.

What’s clear to me is that people’s desire to connect with other people in a community and people’s desire to share their ideas and thoughts will never end. It’s just the format that will change.

With all of that said, I still have a friendly affection for bloggers. Particularly bloggers that can slay the content beast and regularly publish thoughtful content. While I like many of you don’t follow that many bloggers fanatically like I might have done before (I use social media to bubble up the interesting content), I still am fond of some really exceptional healthcare IT bloggers who I do read regularly. Here are 4 of the many I could highlight.

Life After Epic – Epic is the Apple of Healthcare IT. They have such tremendous fan following on each side. Plus, they are incredibly secretive about many of their business practices. Everyone likes to know a secret, so it’s always fun to read some of the behind the scenes insights that Life After Epic provides. I hope he/she brings on some other former Epic people to contribute content to the site so that the site is always updated on the latest perspectives. In fact, they need a button that lets someone submit info to them to be published. They should continue to publish it anonymously, but not accept anonymous submissions.

EMR Advocate (Jim Tate) – If you care about meaningful use, then Jim is a must follow. He’s deep in the meaningful use attestation and audit world. Plus, he’s just a fantastic individual. While he doesn’t post as regular as some, whenever he posts it’s interesting.

HIStalk – When I first found HIStalk 10 years ago, it wasn’t that interesting to me since I wasn’t deeply entrenched in the industry. However, as I dug in and understood many of the inner workings of healthcare IT, I started to appreciate HIStalk so much more. I can’t imagine the number of hours Mr. H spends and has spent creating all of the content he creates. He deserves a lot of credit for the work he’s done. If you’re entrenched in healthcare IT like me, you’ll enjoy and appreciate the work they do on HIStalk.

HealthSystemCIO (Anthony Guerra) – Ever since Anthony and I first battled it out on a “Meet the Bloggers” panel at HIMSS (we have very different views on how to approach content), I’ve respected the work he’s done. He has a very ardent view of how to approach content and I respect him for sticking with it all these years later. Although, his work I love the most is when he writes about his personal experiences. I always love a good story and Anthony’s great at telling stories.

There you go. 4 great healthcare IT bloggers. Notice that I didn’t say “favorite” since it’s impossible for me to choose a favorite, or a top, or a greatest. Plus, the comparison doesn’t matter to me. Variety is the spice of life, so I love mixing in a variety of great bloggers.

Which bloggers do you read regularly? Which bloggers are your favorite? Which social media personalities do you wish were blogging?

The Fundamental Challenge of Building a Healthcare-Provider Focused Startup

Posted on March 6, 2015 I Written By

Kyle is CoFounder and CEO of Pristine, a VC backed company based in Austin, TX that builds software for Google Glass for healthcare, life sciences, and industrial environments. Pristine has over 30 healthcare customers. Kyle blogs regularly about business, entrepreneurship, technology, and healthcare at

Over the past few years, the government imposed copious regulations on healthcare providers, most of which are supposed to reduce costs, improve access to care, and consumerize the patient experience. Prior to 2009, the federal government was far less involved in driving the national healthcare agenda, and thus provider IT budgets, innovation, and research and development agendas among healthcare IT vendors.

This is, in theory (and according to the government), a good idea. Prior to the introduction of the HITECH act in 2009, IT adoption in healthcare was abysmal. The government has most certainly succeeded in driving IT adoption in the name of the triple aim. But this has two key side effects that directly impact the rate at which innovation can be introduced into the healthcare provider community.

The first side effect of government-driven innovation is that all of the vendors are building the exact same features and functions to adhere to the government requirements. This is the exact antithesis of capitalism, which is designed to allow companies to innovate on their own terms; right now, every healthcare IT vendor is innovating on the government’s terms. This is massively inefficient at a macroeconomic level, and stifles experimentation and innovation, which is ultimately bad for providers and patients.

But the second side effect is actually much more nuanced and profound. Because the federal government is driving an aggressive health IT adoption schedule, healthcare providers aren’t experimenting as much as they otherwise would. Today, the greatest bottleneck to providers embarking on a new project is not money, brain power, or infrastructure. Rather, providers are limited in their ability to adopt new technologies by their bandwidth to absorb change. It is simply not possible to undertake more than a handful of initiatives at one time; management can’t coordinate the projects, IT can’t prepare the infrastructure, and the staff can’t adjust workflows or attend training rapidly enough while caring for patients.

As the government drives change, they are literally eating up providers’ ability to innovate on any terms other than the government’s. Prominent CIOs like John Halamka from BIDMC have articulated the challenge of keeping up with government mandates, and the need to actually set aside resources to innovate outside of government mandates.

Thus is the problem with health IT entrepreneurship today. Solving painful economic or patient-safety problems is simply not top of mind for CIOs, even if these initiatives broadly align with accountable care models. They are focused on what the government has told them to focus on, and not much else. Obviously, existing healthcare IT vendors are tackling the government mandates; it’s unlikely an under-capitalized startup without brand recognition can beat the legacy vendors when the basis of competition is so clear: do what the government tells you. Startups thrive when they can asymmetrically compete with legacy incumbents.

Google beat Microsoft by recognizing search was more important than the operating system; Apple beat Microsoft by recognizing mobile was more important than the desktop; SalesForce beat Oracle and SAP because they recognized the benefits of the cloud over on-premise deployments; Voalte is challenging Vocera because they recognized the power of the smartphone long before Vocera did. There are countless examples in and out of healthcare. Startups win when they compete on new, asymmetric terms. Startups never win by going head to head with the incumbent.

We are in an era of change in healthcare. It’s obvious that risk based models will become the dominant care delivery model, and this is creating enormous opportunity for startups to enter the space. Unfortunately, the government is largely dictating the scope and themes of risk-based care delivery, which is many ways actually stifling innovation.

Thus is the problem for health IT entrepreneurship today. Despite all of the ongoing change in healthcare, it’s actually harder than ever before to change healthcare delivery things as a startup. There is simply not enough attention of bandwidth to go around. When CIOs have strict project schedules that stretch out 18 months, how can startups break in? Startups can’t survive 18 month cycles.

Thus the is paradox of innovation: the more of it you’re told to innovate, the less you can actually innovate.

My Prediction for the Epic App Store

Posted on March 5, 2015 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Today I was talking with a healthcare IT vendor which really needs to integrate deeply with an EHR to be valuable. Without that integration the product is not nearly as useful for doctors. Therefore we started talking about their current EHR integration and the potential for future EHR integrations. At that point he asked me what I thought about the coming Epic App Store (officially called the Epic App Exchange).

In case you missed it, I wrote about the Epic App Store over on Hospital EMR and EHR. I cover what’s been said about the Epic App Store (not much from Epic itself) and make some predictions. However, today’s conversation solidified my predictions.

Epic has always been open to working with their customers and a tech partner to integrate something with Epic. Basically, the customer is king and so if the customer wants the integration, Epic will provide the SDK that’s needed for the integration and make it possible for the customer to do what they need. Everyone’s known that if you want to integrate with Epic, then you need to work through a customer.

With this in mind, I believe the Epic app store is a way for Epic to allow for distribution of these apps that have been created by their customers (often with a tech partner) to other Epic customers.

Basically, this is in line with Judy’s focus on the customer. Some might say that this focus is great. Hard to argue with Epic’s success. However, this approach misses out on the opportunity of the Epic app store facilitating entrepreneurial innovators to build something on top of Epic that their customers didn’t even know they wanted yet.

Epics current strategy is more in line with staying the entrenched incumbent. Real transformation comes when you provide a platform for innovation that goes beyond yourself and your customers. I hope one day Epic sees this vision and really roles out an open app store. Until then, the Epic connected customer applications are going to have a bit of a monopoly selling their add on services to Epic customers.

Tips for Women in the Medical Device Industry

Posted on March 4, 2015 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’ll admit that I’m far from an expert on the challenges and inequities of women in the workforce. I think that everyone that knows me knows that I love working with women and I love strong empowered women. It’s what I hope my daughter will become one day. I’m proud that the Healthcare IT Marketing and PR conference was the first conference to be listed with over 50% female speakers.

I recently saw a stat that there were more CEO’s of the top 1500 companies named “John” (5.3%) than there are women CEOs (4.1%). That’s particularly disturbing since my name is John. It highlighted to me how solving the issues of gender inequality in the workplace is incredibly complex and challenging.

While I admit I don’t have all the answers, I was interested to hear these 5 suggestions for women from Kathryn Stecco, MD.

Women considering entrepreneurial initiatives in medical technology should follow these basic principles.

  1. Start with a big idea that solves a big problem: A new business must start with a powerful idea for a product or service that fills a real unmet need. Market is everything.
  2. Pursue a practical solution:  Focus on products that are safe, effective and easy to use for both physician and patient. If the product doesn’t make physicians’ lives easier, they won’t use it. The product must produce meaningful clinical data that speaks for itself.
  3. Build relationships – early – with clinicians: Medical entrepreneurs must be out in the field developing ties with physicians and getting their input early in the design process. No matter how well designed your product or how impressive your patents, physicians will have the last word on the usefulness of your product. They are vital to your success.
  4. Be prepared to shift gears:  Don’t fall into the trap of becoming so enamored of an idea or a product that you lose sight of its real likelihood of succeeding in the marketplace. You must have the flexibility to move on to something else when changes in the environment cause the ground to shift under your feet and your plans to be upended.
  5. Enjoy the ride!  Successful entrepreneurs make adversity the energy that fuels their creativity. They don’t learn their most valuable lessons in the classroom but in the trenches. They thrive on the long hours, the unpredictability, the rush that comes from building something important and valuable.

Maybe some of these ideas will help some women who are working in the medical device industry. It’s a small thing for sure, but maybe if we all do small things to improve the opportunities for women those small things will turn into something great.

How Can Human Resource Technology Better Help You Manage Your Employees

Posted on March 3, 2015 I Written By

The following is a guest post by Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.
Vishal Gandhi
In healthcare we love to talk about ways we use technology with patients. We chart patient visits in the Electronic Medical Record. We schedule and bill patients and insurance companies from a Practice Management System. We interact with patients through a patient portal. All of these technologies can be great, but how come we don’t talk more about the way technology can improve how we run our practices and manage our employees?

One example of this is using technology to improve your HR. We see this in many other industries and at a few of the large hospital organizations, but for the most part healthcare hasn’t benefited from great HR practices that utilize technology. As healthcare organizations continue to consolidate, it’s going to be extremely important that every healthcare organization has a well designed human resource program to train, track, and retain key employees.

Let’s look at three areas you can use technology empowered HR practices to track, manage, and improve your human resource efforts:

Employee Growth Milestones
Are you creating a growth plan for your employees? Do you have a system that tracks that growth plan for your employees? If you don’t have either of these, then you’re missing out on a big opportunity. By setting growth milestones or goals for your employees you inspire them to be better and do more. Plus, employees love to know that there are opportunities to grow within your organization and a clear plan of how that growth can be achieved. However, along with setting these milestones, you also have to have a way to track how your employees are doing in their efforts to achieve these milestones. Otherwise, there’s no reason to set a growth milestone if you’re not going to evaluate it later.

Healthcare Human Resouce Management
While you could do this milestone tracking on paper or in a set of Word documents, we know what happens to those documents. They get filed away and forgotten. The better option is to use an employee management system which integrates these growth milestones into your employee’s performance milestones. Then, you can see how an employee’s performance corresponds to their growth milestones. Plus, with an integrated package, you can regularly be reminded of those growth milestones.

Employee Performance Milestone
Now that you’re setting growth milestones for your employees, let’s consider how you can track an employee’s performance. Doing so will encourage better performance and will provide you a way to reward those employees who are delivering great results and work with those employees who aren’t progressing towards their growth milestones.

A great example of this is with your medical billing staff. Using technology you can track the performance of that medical billing staff. How many insurance checks did they do? How many claims are they processing? How many collections phone calls did they complete? Each of these items illustrates how well that medical billing staff is performing their job’s duties. By integrating this tracking into your human resource management system, you have an objective way to evaluate and reward your employees.

Employee Benchmarking and Productivity
Now that your employees have a set of growth milestones and you have the ability to track their performance, you can effectively benchmark your staff and evaluate their productivity. Once again, while this can be done on paper, it’s much more effective and efficient with technology.

Benchmarking your employees against their peers is incredibly valuable because it helps a manager evaluate which employees might need more help and which employees deserve to be rewarded for their hard work. Without these benchmarks, we have to base our evaluations on how we feel and that can often be wrong.

A great human resource management software can facilitate an improved HR program for your employees. Doing so is extremely important to your organization so you can retain their key employees. Human resource management software gives the best employees a roadmap for how to be rewarded in regular performance evaluations. On the other hand, it also helps an organization evaluate their poorly performing employees so they can either help them improve or let them go. Healthcare organizations that choose not to utilize technology in their human resource management efforts are likely to lose their best employees as they fall behind their competitors. That’s a recipe for disaster in the competitive healthcare environment.

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. Check out their healthcare Human Resource management module, HRMSpectrum to help improve your HR management efforts.

Healthcare Data Quality and The Complexity of Healthcare Analytics

Posted on March 2, 2015 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The other day I had a really great chat with Khaled El Emam, PhD, CEO and Founder of Privacy Analytics. We had a wide ranging discussion about healthcare data analytics and healthcare data privacy. These are two of the most important topics in the healthcare industry right now and no doubt will be extremely important topics at healthcare conferences happening all through the year.

In our discussion, Khaled talked about what I think are the three most important challenges with healthcare data:

  1. Data Integrity
  2. Data Security
  3. Data Quality

I thought this was a most fantastic way to frame the discussion around data and I think healthcare is lacking in all 3 areas. If we don’t get our heads around all 3 pillars of good data, we’ll never realize the benefits associated with healthcare data.

Khaled also commented to me that 80% of healthcare analytics today is simple analytics. That means that only 20% of our current analysis requires complex analytics. I’m sure he was just giving a ballpark number to illustrate the point that we’re still extremely early on in the application of analytics to healthcare.

One side of me says that maybe we’re lacking a bit of ambition when it comes to leveraging the very best analytics to benefit healthcare. However, I also realize that it means that there’s still a lot of low hanging fruit out there that can benefit healthcare with even just simple analytics. Why should we go after the complex analytics when there’s still so much value to healthcare in simple analytics.

All of this is more of a framework for discussion around analytics. I’m sure I’ll be considering every healthcare analytics I see based on the challenges of data integrity, security and quality.

Restoring Humanity to Health Care – My Experience Part 2

Posted on February 27, 2015 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

It seemed appropriate for me to follow up with part 2 of my experience with a new wellness focused medical practice called Turntable Health, an operating partner of Iora Health. In case you missed part 1 of the journey, you can find it here.

Walking into the clinic, there was a different feel. It felt more like walking into a local coffee shop than going for a doctors appointment. The lobby was so inviting that I wondered if some in the community used it as a place to go and work on occasion. I spend a fair amount of time in the Downtown Las Vegas tech community, so it wasn’t a surprise that I actually knew a few of the people in the lobby. So, I was able to connect with some friends while I waited for my appointment.

The check in process was simple and I was invited back by my health coach. In this case the health coach acted very much like an MA or nurse in a regular medical office, but the feel was more friendly an casual. We both knew we had an hour together so there wasn’t the usual frenetic pace the accompanied a doctors office.

I had a couple paper forms to sign (yes, the signature is still often easier on paper), but no major health history to fill out or anything like that. They had a one question survey that I think was about my current state of wellness. Over the hour the health coach did ask many of the questions that would be on a normal health history form and key them into the Iora EHR system. It was a unique approach since it gave me the opportunity to talk about the things as we went through them and many of the things we talked about (ie. my family health history) came up later in my conversation with the doctor.

The exam room looked quite a bit like any other exam room you might visit. The colors and lighting were nice and they had little touches like this local art work display in the exam room (see picture below). It’s kind of interesting to think about a doctor’s office as a kind of local art gallery.

At one point in the conversation with my health coach, we talked a bit about fitness tracking and she quickly emailed me some fitness apps that she liked. Little did she know that I write about such apps and that industry for a living on Smart Phone Healthcare. It also illustrated how much of a need there is for someone to be a trusted content curator of the 30k+ mobile health apps out there. Especially if we want healthcare providers to make a dent in actual usage of these to improve our wellness.

After completing her assessment, my health coach left the room and came back with the doctor. When he came in he told me that my health coach had talked with him about me and my health (in a normal practice this amounts to “Fever in room 3″) and he wanted to talk to me about a few of the issues I was dealing with. When he did this, the doctor and my health coach came into the room and we all sat around a small table. It was almost as if I’d just sat down for hot chocolate (I don’t drink coffee) with my doctor and my health coach.

There were a few differences though. When my doctor sat down he plugged in a chord to display his computer screen (my record) on a big plasma monitor that we could all see. I’m not sure why my health coach didn’t do that too. I almost moved over next to her to watch her enter the data, but I felt like that was just my inner EHR nerd coming out. Plus, I didn’t want her to necessarily know my background in that regard and that I’d be writing about the experience later. I wanted to see what they usually did for patients.

Because we were all sitting around the proverbial exam room “coffee table” I didn’t feel rushed at all. We talked about a couple sports issues I’ve been dealing with and ways that I could make sure they don’t continue to get worse (since I’m definitely not stopping my sports playing). We also spent some time talking about how to work on some long term wellness tracking around high cholesterol and diabetes.

After the visit, I realize that in many ways it wasn’t any different than a regular doctor visit. I could have gone into any doctor’s office and discussed all of these things and likely gotten similar answers. I think part of this is Turntable Health still working on the evolution of how to really treat a patient from a Wellness perspective. However, while many aspects of the treatment were the same, the experience felt different.

The long appointment time. The health coach. The doctor that wasn’t rushed all contributed to a much different visit than you’d get in most doctors’ offices. You can be certain that had I gone to a doctor for my sports issues, we wouldn’t have talked about things like cholesterol and diabetes. There wouldn’t have been time. Was the care any better or worse? It’s the same care that would have been provided by other professionals, but the care was given room to breathe.

As I left the visit, a part of me did feel a little disappointed. You might wonder why after this glowing review of the unique experience. I think the disappointment came from some improperly placed expectations. I’m not sure I really thought deeply about it, but I wish I’d realized that they’re not going to solve your wellness in one visit.

When I think about my psyche as it relates to doctors, I’ve always approached a doctor as someone you go into and they fix you and then you go home. When applying that same psyche to a wellness based approach to medicine, it leads to inappropriate expectations. Wellness is a process that takes time to understand and address. In fact, it’s a process that’s likely never done. So I think that led to my gut reflex expectation of what I’d experience.

I think one way Turntable Health could help to solve these expectations is to do a better job on the first visit to describe the full model and plan for what they want to accomplish with a patient. Otherwise, you really just feel like you’re going in for another doctor’s appointment. I’m not sure if that’s a cool chart of all their services and how they help me improve my wellness or if it’s a list of ways that they’re working to help improve my wellness.

Basically, I wish they’d over communicated with me how Turntable Health was different and how they were going to deploy a suite of professionals and services to better help my overall wellness. It’s easy for those working at Turntable Health to forget that new patients haven’t seen their evolution and don’t know everything they’ve done to improve the primary care experience.

A few other things I’d have loved to seen. First, I filled out their 20 minute (I think it took me 10-15) survey before the appointment. I didn’t get any feeling that the health coach or the doctor had actually seen the results. In fact, the health coach asked me some of the same questions. Redundancy can be appropriate on occasion, but it could have made the visit more efficient if they already knew the answer to those questions and instead of getting the info they could have spent the time talking about the answers as opposed to getting the answers. Plus, I’m sure my answers would have triggered some other discussions. It all made me partially wonder why I filled out the survey in the first place. Were those just part of some research experiment or were they to help me improve my health?

I was quite interested in their portal and what it offered (obviously, since I’m a techguy). It seemed like the framework as opposed to a fully fleshed out solution. I could see where it could grow to something more powerful, but was disappointing on first login. In one area called measurements it had graphs of my Blood Pressure, Fasting Glucose, and Weight. Unfortunately, after one visit they only had one data point and now way for me to easily upload all my weight measurements from my iHealth scale. Hopefully integrations like that are coming since that data could definitely inform my wellness visits. I guess they need to work on the first time user experience for the portal. At least I can schedule appointments through it.

I imagine some of you are probably looking at this as a pretty major investment in my health. Some might even think an hour long appointment would be more time than they want to spend with the doctor. I get that and I don’t always want my appointment to be that long. In fact, now that I have my baseline, I hope that many visits become an email exchange or other electronic method that saves me going into the doctor at all. However, as I’m getting older, I see this as an important investment in my long term health. Hopefully this investment has a good ROI.

With that in mind, I’ll do what I can to keep you updated on my experience. Since I’m on a journey of wellness, I imagine this is Part 2 of Many. I hope you enjoyed the look into my experience.