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Have We Forgotten About Health Insurance Exchanges (HIX)?

Posted on April 10, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

When Healthcare.gov ran into problems we heard all about the health insurance exchanges (HIX). Since Healthcare.gov hasn’t run into any issues we aren’t hearing about health insurance exchanges nearly as much. The exception might be the states that were running their own HIX and failed. I’ve seen a number of those stories out there.

However, I think that the HIXs have largely left the healthcare dialogue in general. I’m sure the payors involved in the exchanges are still highly involved, but most people aren’t following it.

This was driven home to me when I saw the following two tweets and images about HIXs.

I’ll admit that I haven’t dug into the exchanges lately either other than when I tried them out at the end of last year when I had to find a new insurance company (Side note: the price on the HIX was more than what I could get separate and they weren’t offering me a subsidy, so I didn’t end up using the HIX). Since I haven’t been involved or watched what’s happening with HIXs, I can’t say if they’re a good or a bad thing. What I do know is that they’re playing a huge role in healthcare and how and what health insurance people are getting. So, maybe we should be paying more attention.

Maybe some of my readers are following it a lot closer than I am doing. If you are, please enlighten us in the comments.

Healthcare Scene #HIMSS15 Guide

Posted on April 9, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

If you read this and any of the other Healthcare Scene blogs or follow us on social media, you know that #HIMSSSanity is upon us. Yes, it’s the Thursday before the big HIMSS Annual conference in Chicago.

I’ve often described my visits to the HIMSS annual conference like a kid in a candy store. As a blogger the model is pretty simple. I need: content, readers, and advertisers. Everywhere I look at HIMSS you can find potentially all three of those things. That’s why I’ll be there all week enjoying time meeting with lots of really interesting people and companies.

My HIMSS schedule is packed with meetings. I think when all is said and done I’ll have about 30 must attend meetings and hundreds of casual meetings and networking with people. I always love meeting readers in person at HIMSS, so please find me and come say hi. Luckily, in our HIMSS 2015 guide we have a number of options where you can find me. Plus, I’m listing a number of other talks/sessions/features at HIMSS that have caught my eye. Here we go:

HIMSS Opening Reception
I’ve had mixed experiences at the HIMSS opening reception. I usually like to check it out and see what HIMSS has done. Plus, it’s a great place to meet random people. One challenge I have with social media is that it now facilitates me meeting a lot of the same people. That’s a great thing, but does sometimes limit meeting new people. I love the HIMSS Speakeasy theme for the opening reception. I heard that the live music will make for the perfect #HIMSS15DanceOff setting.

iPatientCare
If you’re interested in “What comes after MU? Real digital attention to your patients” then you’re going to want to join Shahid Shah at the iPatientCare Booth #2941 on Monday 4/13 at 2:30 PM CT. They’ll be discussing the questions: What are you doing to manage chronic care in your organization? Is your approach to interoperability bad for patients? What are you doing to manage chronic care in your organization? Changing reimbursement is going to require true patient engagement (not just MU required engagement). In this talk at the iPatientCare booth, Shahid will dive deep into what true patient engagement looks like.

Social Media and Influence Meetup
This meetup will be hosted by myself and my partner Shahid Shah at the HIMSS Spot (North Hall – B Lobby) on Tuesday 4/14 at 12:30 CT. This will be one of the best places to come and find me. Plus, we always have a great crowd and an even better discussion with those that attend. In some ways this will be a small preview into the larger 2 day healthcare IT marketing and PR conference. We hope to see lots of the #HITMC community there.

SAP Healthcare
The famous Shahid Shah together with Dr. David Delaney, SAP’s CMO, will be leading a great discussion at SAP Booth #2656 on Tuesday 4/14 at 2PM CT. The discussion will be around the topic “Driving Clinical Value and ROI Out of Your Data” and will cover questions like: Is data really generating clinical value? Is anyone really driving clinical value from data? Do we have the resources we need to generate ROI from our healthcare data? These are some really important questions for healthcare and I’m sure the discussion will be great.

New Media Meetup Sponsored by Stericycle
We posted about the New Media Meetup before and so hopefully you’ve registered to attend. If you haven’t, there are only a very few number of slots left and then we’re at capacity. This really is a who’s who of healthcare IT social media influencers. I’m proud to host the event and have loved working with Stericycle and Patient Prompt to plan it. We’ve got a lot of fun things and great giveaways planned for the event. Can’t wait to see everyone there.

Vocera
Vocera has a whole schedule of talks to choose from. The one by Rhonda Collins, CNO at Vocera called “Navigate the Storm without Creating Your Own Twister” caught my eye. I think we can all relate to the storm of healthcare IT priorities and challenges. Although, the Sue Murphy, Exec. Dir. of Patient Experience & Engagement at University of Chicago Medicine, session on Transforming Patient Experience Using Care Rounding also looks interesting.

#iHeartHIT Meetup
I really wanted to make this meetup, but it looks like I’m booked other places. Doesn’t mean you can’t enjoy it. I believe the HIMSS social media ambassadors will be there. Luckily, I think I’ll see them at some of the other events. It also means that it will likely generate a lot of tweets so I can kind of experience the event later.

#HITsm at #HIMSS15
This year, #HITsm is mixing it up with their meetup. They’re basically having a panel discussion with Keith Boone, Rasu Shrestha, MD, David Muntz, and Douglas Fridsma, MD. I believe that Mandi Bishop is moderating. Seems like the topic du jour is going to be interoperability given the panelists. Should be a great panel for that topic. I’ll be the heckler in the back or maybe I’ll just save my heckling for Twitter.

Bush Keynote
The keynotes this year are pretty disappointing for me. I think Bush’s keynote will likely be the most interesting. Although, I always love hearing people like Jeremy Gutsche as well. Of course, I think you’re crazy to actually attend the keynote. Why do I want to watch a little small person up on stage? I’ll be watching the keynotes from the comfort of the press room (plus, they have internet and power).

HIMSS Block Party – This is similar to the opening reception. The block party idea is pretty cool. I’m quite sure you’ll find me in the Little Italy area. #ItalianFoodAddict

HX360
I’m always intrigued by the unique tracks that HIMSS puts together. This year it’s called HX360. This consists of a bunch of programming and also a section of the exhibit hall. Looking at what this area has to offer gives you a good idea of what HIMSS is thinking about the future of healthcare IT.

So many more things could be listed like the CHIME Fall Forum at HIMSS15 on Saturday and Sunday. Of course, there are a lot of evening events including the popular Encore/Next Wave Connect Pub Nights, athenahealth Cloud Party, HIStalkapalooza, Anthelio Casino Night, Divurgent’s summHIT, and AEGIS Odyssey (yes, it’s a massively beautiful yacht) to just name a few.

I personally fly in on Saturday and out on Friday. I’m still looking for something great to do on Wednesday and Thursday evening. If some people are going to be there Wednesday and Thursday evening, maybe we could do something fun together. I’d love to hear people’s ideas if you’re around.

Why Traditional IT Model is Untenable & New Models are Needed

Posted on April 8, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

A picture worth a thousand words. I’ll be chewing on this one for a while. Thoughts?

Three Key Capabilities to Manage Population Health

Posted on April 7, 2015 I Written By

The following is a guest blog post by Marc Willard, President of Transcend Insights.
Marc Willard - Trascend Insights
The health care industry’s transition from fee-for-service to value-based reimbursement models demands a dramatic shift in how medical information is used and shared. The ability to generate a single, comprehensive patient view from an individual’s acute care, ambulatory care and wellness data is vital to support this transition. Ten years ago, the technology to move data out of silos to create real-time, physician-friendly, patient-centered population health management (PHM) systems was simply not available.

Fast-forward to 2015, where recent technological breakthroughs are fueling a new era in PHM that promises to help patients achieve their best health while allowing health care systems to create population health platforms that reward value, improve outcomes and reduce costs. For PHM vendors to successfully navigate this profound shift in the health care industry and provide actionable insights on an individual’s complete health care and health status, they need to deliver three key technologies:

  • Community-wide interoperability;
  • Real-time health care analytics; and
  • Intuitive care tools.

Community-Wide Interoperability

In developing a successful PHM system, one of the greatest challenges is working with disparate electronic health record systems that are not designed to communicate with each other, consequently keeping patient data entrenched in silos. Nothing is more frustrating for health care systems, physicians and care teams than dealing with multiple views and logins that impede the flow of information.

For PHM vendors to be successful, they must offer sophisticated health information exchange technology that integrates both clinical and claims data from diverse sources into a single, comprehensive patient view. Recent advances in cloud-based interoperability technology allow health care systems, physicians and care teams to literally get on the “same (electronic) page” with their patients’ complete health care history and real-time treatment strategies.

Interestingly, for health information exchange technology to successfully meet the needs of PHM, we must think beyond traditional electronic health record system interoperability. In addition to integrating data from health information generated outside the four walls of the hospital in ambulatory settings, successful PHM companies will be able to incorporate the valuable insights generated from the latest wearable health technologies that track activity levels, heart rate and other health information into a single, comprehensive patient view. This patient engagement is crucial in the new value-based reimbursement environment, with its focus on wellness and preventive medicine. PHM companies must know how to capture it and deliver meaningful insights to physicians and care teams without overwhelming them.

Several capabilities are required to ensure successful PHM, including bi-directional semantic interoperability, master patient indexing, both clinical and claims data capture and integration, real-time information sharing, results distribution and order processing, care and consent management tools, and of course privacy and security.

Another aspect that is crucial for interoperability is unobstructed access to patient information within traditional silos, so that data can truly be shared. Allowing data to flow requires open systems and interoperability standards that are clean, and widely and easily adopted.

Real-Time Health Care Analytics

A strong PHM tool combines community-wide interoperability with real-time health care analytics capabilities. Effective health care analytics should be able to identify evidence-based gaps in care, drug safety concerns and other opportunities for health improvement while ensuring compliance with the latest clinical guidelines and national quality measures to maximize reimbursement.

Yet the true value in health care analytics is the ability to deliver these insights quickly and simply at the point of care. Every minute counts in health care delivery, and even a five-minute delay in processing information is unacceptable during an office visit, as the physician needs to move on to his or her next patient in a timely manner.

Rather than processing health care data in batch mode, over hours or days, a real-time analysis engine should process data in milliseconds. This enables more informed decisions at the point of care to further ensure that every individual can achieve his or her best health. Physicians now have the ability to take a longitudinal view of how these analytic insights contribute to their patients’ past, present and future health.

Effective real-time health care analytics also allows physicians and care teams to compare an individual’s health status against population benchmarks. By doing so, they can track clinical trends such as readmission rates to further support intervention strategies, reduce risk and decrease costs.

Intuitive Care Tools

Physicians and care teams are more willing to utilize real-time insights generated by sophisticated analytics if they can be easily accessed in a matter of seconds, with just one or two clicks. Even more useful is mobile technology that provides a single, comprehensive view at the physician’s fingertips.

When developing intuitive care tools, PHM vendors should consult directly with physicians to better match and accommodate their unique information needs. For example, offering physicians access to comprehensive clinical trends across a population provides vital insights. When equipped with this information, physicians can improve care delivery through proactive interventions that create meaningful change.

Getting patients involved in the health care equation is equally important when developing intuitive care tools. For example, real-time insights available via mobile point of care solutions allow physicians to maintain eye contact with their patients, have a more meaningful discussion and improve the overall patient experience. As a result, mobile point of care solutions can help physicians encourage their patients to become active participants in their own health, for example, increasing a patient’s medication adherence to help with reducing readmissions.

In addition, once we understand a patient’s total health status and health care needs, physicians and care teams can recommend customized wellness programs that directly address current or future health care concerns. Patient engagement tools as well as a single, comprehensive consumer view can help empower individuals to take control of their own lifestyle choices. For example, smoking cessation classes, nutrition counseling or exercise programs, can help keep individuals healthy and minimize the need for medical interventions.

Keep the Focus on the Patient

With the movement from fee-for-service to value-based reimbursement models, the demand has never been greater for population health management systems that accomplish the industry’s triple aim: improving population health, enhancing the patient experience and reducing costs.

PHM vendors can simplify this transition by developing platforms that offer community-wide interoperability, real-time health care analytics and intuitive care tools. The health IT industry’s transformation must continue to be centered on the patient, whose health and well-being remain the focus of today’s population health management initiatives.

About Marc Willard
Marc Willard is the president of Transcend Insights, a wholly owned subsidiary of Humana Inc., dedicated to simplifying population health. The company, which launched in March 2015, represents the merging of three leading health care information technology businesses: Certify Data Systems, Anvita Health and nliven systems. For more information about Transcend Insights, visit: www.transcendinsights.com.

Government Surveillance and Privacy of Personal Data

Posted on April 6, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Dr. Deborah Peel from Patient Privacy Rights always keeps me updated on some of the latest news coverage around privacy and government surveillance. Obviously, it’s a big challenge in healthcare and she’s the leading advocate for patient privacy.

Today she sent me a link to this John Oliver interview with Snowden. The video is pretty NSFW with quite a bit of vulgarity in it (It’s John Oliver on HBO, so you’ve been warned). However, much like Stephen Colbert and John Stewart, they talk about some really important topics in a funny way. Plus, the part where he’s waiting to see if Snowden is going to actually show for the interview is hilarious.

The humor aside, about 10 minutes in John Oliver makes this incredibly insightful observation:

There are no easy answers here. We all naturally want perfect privacy and perfect safety, but those two things cannot coexist.

Either you have to lose one of them or you have to accept some reasonable restrictions on both of them.

This is the challenge of privacy and security. There are risks to having data available electronically and flowing between healthcare providers. However, there are benefits as well.

I’ve found the right approach is to keenly focused on the benefits you want to achieve in using technology in your organization. Then, after you’ve focused the technology on the benefits, work through all of the risks you face. Once you have that list of risks, you work to mitigate those risks as much as possible.

As my hacker friend said, “You’ll never be 100% secure. Someone can always get in if they’re motivated enough. However, you can make it hard enough for them to breach that they’ll go somewhere else.”

The Healthcare Penalties Are Coming!!

Posted on April 3, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We all know about the Meaningful Use penalties. The PQRS penalties. The Value Based Modifier penalties. Individually, they’d all be annoying, but I don’t think most healthcare organizations have understood what these penalties will be in aggregate.

This hit home to me when I was reading a smartly titled post by Jim Tate called “What you don’t do in 2015 will cause 9% CMS penalties in 2017” Here’s how he describes the penalties that are in store for healthcare:

MU: Failing to achieve MU in 2014 will bring a 2% penalty beginning in 2016 with a 1% annual increase up to 5%.

Physician Quality Reporting System (PQRS): Non-participation brings a Medicare reimbursement reduction of 2.0% in 2016 based on 2014 data.

Value-Based Modifier(VBM): The VBM, which many providers are not aware of, is linked to PQRS. Beginning in 2016, eligible providers (EPs) in groups with 10 or more EPs will be subject to a penalty based on performance. In 2017, this will include all EPs, not just those in larger groups.

Taken together, this adds up to a 9% penalty in 2017 based on 2015 participation.
To avoid these penalties, immediately assess your current participation in the MU, PQRS, and VBM programs. If you are not on track you must take steps to mitigate your risk as soon as possible.

Risk mitigation is the right way to describe it. As I mentioned in the beginning, I don’t think that many providers are planning ahead to avoid these penalties. I also don’t think they realize the long term consequences of the choices they make today.

Thanks Jim for waking us up to the reality.

Healthcare IT Marketing and PR on the Mind

Posted on April 2, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Healthcare IT marketing and PR have been on my mind lately as I’ve been preparing for the Healthcare IT Marketing and PR Conference (HITMC) and for HIMSS. We’ve published the full HITMC program if you haven’t seen it yet. It’s going to be a really amazing 2 days of learning for me and everyone who attends. Hopefully many EMR and HIPAA readers can make it. There’s only 5 days left to register for the event, so do so now if you’d like to attend.

We’ve certainly seen the evolution of marketing here on EMR and HIPAA. At first people mostly wanted to buy a link to their site from us since we were on the first page of Google for the term “EMR”. (Side note: Don’t buy links. That’s a bad strategy today.) Then, we started doing banner ads and those have always performed really well for our advertisers since we have such a targeted, niche audience. Recently we’ve been expanding our email marketing, event marketing and sponsored content packages. They’ve really become fully integrated marketing packages that touch on email, social media, blogs, and display advertising. It’s exciting what we’re able to deliver sponsors of our site.

10 years later it’s amazing to think back on the 2239 posts we’ve published, the 9743 comments that readers have contributed and the 10,689,418 pageviews for EMR and HIPAA. I wonder how many emails we’ve sent out with our content over the years, but I don’t have a good way to track it. Just last year I estimate that this blog has sent out 1.25 million emails. Wow! Thanks to all of you who read and contribute.

Every 6 months or so I like to highlight the companies who support the work we do here at EMR and HIPAA. Without them, I wouldn’t be able to be a full time blogger and provide you the content I do. Take a second to look through the list and see if one of them might be able to help you solve a problem you’re working on in your job.

Vocera – Vocera is an interesting story for me, since they acquired a secure messaging company I advised (docBeat). Since that acquisition, I’ve been lucky to advise them on some marketing and they’ve also been sponsoring a number of Healthcare Scene email campaigns. They offer a pretty compelling set of secure, real-time communication solutions for healthcare. Plus, they have a good announcement coming out at HIMSS that I think will set them apart from the other secure messaging solutions out there. Although, I’m not allowed to talk about the announcement yet. You can see Vocera’s HIMSS 2015 plans if you want to meet with them in person and learn about the announcement.

Iron Mountain – It was fun working with Iron Mountain on their Healthcare Information Governance Predictions and Perspectives series. You can find all the entries in that series here and my entry here. Plus, I was able to participate in their #InfoTalk Twitter chat which was really well done as well. I hope they continue the discussion, because it’s an important one.

ClinicSpectrum – Regular readers should be familiar with ClinicSpectrum. They’ve been contributing some great content in our Cost Effective Healthcare Workflow Series. I love how they’re interested in taking the discussion beyond just EHR and meaningful use into how a practice or hospital can optimize their use of technology. Plus, they’re really passionate about the hybrid workflow which mixes technology and people to find the optimal solution. We need more of this optimization in healthcare.

The Breakaway Group (A Xerox Company) – You’ll also likely be familiar with The Breakaway Group and their Breakaway Thinking Series. I’ve always loved the researched based perspective that they provide to the challenges that face healthcare IT. Plus, they offer some unique perspectives on training and learning in healthcare. One of the biggest challenges with any healthcare IT implementation is getting the training right. The Breakaway Group is dead set on solving that problem.

Ambir – Ambir’s been supporting the work we do here since January of 2010. Amazing that they’ve been with us for 5 years. I think that was before I even quit my day job. Most people know them as a scanner company, but word on the street is that at HIMSS 2015 they’ll be announcing a new tablet based product. I’ve heard the concept and I think it’s a really creative approach to solving healthcare’s workflow challenges.

HIPAA Secure Now! – We’re seeing a big wave of healthcare organizations and business associates finally starting to do something about HIPAA. Much of this has been pushed by meaningful use’s risk assessment requirement, but it’s also been driven by all the breaches. HIPAA Secure Now! is offering our readers Free HIPAA Security Training.

Colocation America – Colocation America has been supporting us for 2 years. It’s no surprise that more and more companies are looking to outsource their hosting to a HIPAA compliant hosting solution. Healthcare companies don’t want to be in the hosting business. They want to be in the healthcare business. So, working with a company like Colocation America for their HIPAA compliant hosting needs just makes sense.

A massive thank you to all the companies that support the work we do. We look forward to seeing many from the EMR and HIPAA community at HIMSS in Chicago and then at the Health IT Marketing and PR conference in Vegas.

The Newest Company to Take on Healthcare IT

Posted on April 1, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’ve been working on this for years, and it’s now finally come together just in time for HIMSS 2015. However, we couldn’t wait to announce it. This new company is the coming together of the top leaders in healthcare social media. Imagine if the #HIT100 all worked for one company. That’s basically what we’ve put together in this new healthcare IT company.

This new Healthcare IT company can cover any of your healthcare IT needs. For example, what kind of healthcare social media dream team would it be if we didn’t have @MandiBPro working with us. She’s the lead data geek, but her official title is Mythical Unicorn #1. If you need an XML schema merge, she’s your gal. However, what would a data geek be without a well thought out workflow? For all your healthcare workflow needs we’ve brought in @wareFLO. He’s ready and willing to solve all of your workflow challenges. No seriously. @wareFLO puts himself to sleep at night by counting the workflows.

I won’t go into all the details of who’s doing what at this new company, but here’s a quick look at some of the amazing people, titles, and skills we’ve brought together to satisfy all your needs:
@HealthcareWen – Chief of the Tweets
@2healthguru – Making You Look Good on Camera
@drnic1 – Resident CMO
@michnoteboom – Inga the Storyteller
@techguy – Chief Whipping Boy
@CariMclean – Lead Meme Creator (also lead Ballerina)
@john_chilmark – Head of Snark and Reality Checks
@Brad_Justus – ICD-10 Whisperer (He starts October 1st)
@HLSgirl – Rapper Queen B (see this..nuff said)
@sarahbennight – Chief Happiness Officer
@Greg_Meyer93 – Push Up Challenge Coordinator
@FarzadsBowtie – Chief Style Coordinator (HIT Never looked so good)
@askjoyrios – Customer Service Master (Could she ever be mean? Answer: NO! That’s why she handles the customers.)
@Colin_Hung – International Lead (Assuming you consider Canada international)
@HITConfGuy – Chief Health IT Conference Coordinator
@laurencstill – Chief Useless (but necessary) Documentation Creator

You might be asking yourself, who’s the leader of this group of healthcare IT social media misfits? The answer is simple: no one. We believe in the principles of Holocracy and so there’s no need for a specific leader. We all just do our work and everyone’s happy. Sounds nice doesn’t it?

I’m sure you’re all thinking to yourself, how do I get a job at this new company? I want to work with this amazing cornucopia of people! We’ll be hiring healthcare IT professionals soon.

Without further ado, I’m excited to officially announce the launch of #FoolHIT. If there’s an HIT problem, Yo, we’ll solve it. Check out our social stats while my Hootsuite revolves it. HIT HIT Baby…To Go…HIT HIT Baby To Go To go. (Yes, that’s our theme song.)

We’ll see if the company lasts until tomorrow.

UPDATE: I think this is pretty apparent, but just in case…this was just an April Fool’s Day post. Although, how fun would it be to work with all these amazing people?

Solving the Non-EHR Challenges Healthcare Faces

Posted on March 31, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The following is an interview with Vishal Gandhi, CEO of ClinicSpectrum as part of the Cost Effective Healthcare Workflow Series of blog posts. Follow and engage with him on Twitter @ClinicSpectrum and @csvishal2222.

As we head into the massive HIMSS healthcare IT conference in Chicago, I’ve been thinking a lot about the shift in healthcare technology that’s occurred over the past 5-10 years. When I first started attending HIMSS, I was all about the EHR company and what they had to offer. That trend continued on the back of $36 billion in government EHR incentive money. Now that EHR adoption is more mature, practices are becoming more and more interested in non-EHR technologies that can improve the way they work.

With that in mind, I took some time to sit down and talk with Vishal Gandhi, CEO of ClinicSpectrum to talk about their non-EHR solutions. Vishal and his team have been thinking about non-EHR technologies and pairing those with low cost human touch for a long time. For example, here’s a look at some of the challenges they’ve tackled:

  • Patient Collections
  • Physician Credentialing
  • IT Support
  • Medical Billing
  • Meaningful Patient Engagement
  • Staff Productivity

If your practice or company is facing any of these challenges, take a minute to watch my interview with Vishal to learn more about their unique approach to solving these challenges:

Also, if you don’t have time to watch the whole video interview, they’ve created this great graphic which illustrates the suite of challenges practices face today and solutions (click to see larger version of graphic):
ClinicSpectrum Healthcare IT Ecosystem

The Cost Effective Healthcare Workflow Series of blog posts is sponsored by ClinicSpectrum, a leading provider of workflow automation solutions for healthcare. Check out their suite of hybrid workflow solutions on ClinicSpectrum.com or schedule a meeting with them at HIMSS Booth: 5427 by tweeting @ClinicSpectrum.

What Technologies are Coming to the Waiting Room?

Posted on March 30, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Waiting Rooms

I saw this image and couldn’t help but laugh. I laugh partially because waiting in a doctor’s office is probably the only time I read a magazine these days. There’s something fun about reading a 3 year old Sports Illustrated in a doctor’s office. Although, I’m often checking my phone instead of the magazine. So, I guess like most consumers I’ll take both.

However, more importantly, this funny image started me thinking about what technologies we’ll see in the waiting room of the future. There are a number of companies (Phreesia and Epion Health) that are working with clinics to provide patients with clinic provided tablets in their waiting rooms. These mostly offer patients a way to digitally check in for their appointment, make paymens and possibly some patient education. These companies often have an interesting model that’s based on advertising or data collection and so be careful to ask the company how they make their money if you choose to go that direction.

What’s even more interesting to me is how we’re going to start leveraging patients’ devices in the waiting room. The majority of them have one and that number is going to continue to grow. The challenges is that it can be tough for a medical practice to make a really good use case for why a patient should download their app. Now imagine you’re a chronic patient. Would you download a new app for each doctor you visit? I’m a little torn on how this is going to play out, but someone is going to make some headway and really start leveraging a patient’s own device as part of the visit and that includes the time they’re waiting.

Whole companies have been built around technology to stream content to a TV in physicians’ waiting rooms. They usually provide them to the doctor for free and then make their money on the advertising and sponsored content they provide. It turns out that patients waiting in an exam room are an extremely captive audience. Plus, you can often target the advertising based on specialty (ie. GYN is mostly women, pediatrics are often parents, etc). However, how effective will this be if we all have our heads in our devices while waiting for the doctor?

Of course, telemedicine is starting to make the waiting rooms more empty. We still have a long ways to go with that and we’ll never entirely replace the office visit, but that will definitely change the dynamic of how we wait for a doctor.

I still feel like I’m not thinking far enough outside the box. What do you think? How will the waiting room of the future compare to today? What technology will we find in waiting rooms?