Patient Misidentification Remains Common

Posted on February 27, 2017 I Written By

Anne Zieger is a healthcare journalist who has written about the industry for 30 years. Her work has appeared in all of the leading healthcare industry publications, and she's served as editor in chief of several healthcare B2B sites.

The following information was released several weeks ago, but I just found it and thought readers would still find it relevant. The research, from security researcher Ponemon Institute, concludes that patient misidentification is relatively common and continues to impact patient safety and experience.

Late last year, Ponemon surveyed 503 healthcare professionals from across the US, including nurses, physicians, IT practitioners and leaders in financial operations, on the frequency and root causes of patient misidentification, as well as the consequences.

According to the researchers, 86% of respondents said they’d witnessed or know of medical errors resulting from patient misidentification. And 67% said that when searching for patient information, they find duplicate medical records for that patient almost all of the time. Along the way, about three-quarters of respondents agreed that use of biometrics could reduce patient misidentification and by extension, cut down on medical errors.

The most common root cause of patient misidentification was incorrect identification at registration (chosen by 63%), followed by time pressure when treating patients (60%), insufficient employee/clinician training and awareness (35%), too many duplicate medical records in system (34%), registrar errors (32%), turf wars between departments (29%), inadequate safety procedures (20%), over-reliance on homegrown or obsolete identification systems (15%) and misinformation provided by patient (9%). (The remaining 3% was reported as “other”.)

The key causes of misidentification named in the survey included the inability to find a patient’s chart or medical record (68% of respondents), a search or query which brings up multiple or duplicate medical records for a patient (67%), patient associated with incorrect records due to same names and/or dates of birth (56%), or having the wrong record pulled up for a patient because another record in the registration system or EMR has the same name and/or date of birth (61%).

Not surprisingly, the survey also suggests that widespread patient misidentification can have a serious financial impact. On average, Ponemon says, respondents said that more than one-third of all denied claims resulted directly from an inaccurate patient identification or inaccurate/incomplete information. This costs the average healthcare facility $1.2 million per year, they reported.

Meanwhile, patient identification problems have a negative impact on patient experience, the survey concluded. Sixty-nine percent of respondents told researchers that staff spent up to or more than 30 minutes per shift contacting medical records or HIM departments to get critical patient information.

Not only that, misidentifying patients can have a ripple effect, with missing or incomplete information leading to patient care delays. Thirty-seven percent of respondents said that they spent an hour or more contacting medical records or HIM departments to get critical patient information.