6 responses

  1. Chandresh Shah
    February 27, 2013

    This is a topic I have been aware of and following since last one year when I have seen a rise in ‘switchers’. The reasons cited are all true of course, but for most part, that is the ‘logic’ cited when asked for reasons for switching.

    John as you have rightly said, no one offers everything, and these are issues faced by everyone. Yet, only few switch.

    In majority of the cases I surveyed informally, it is an emotional decision based on dissatisfaction with how their Vendor handled the situation.

    I have actually seen practices switch from Vendor A to Vendor B and from Vendor B to Vendor A – for the EXACT SAME REASON!

  2. Chandresh Shah
    February 27, 2013

    One more thing –

    Message for Vendors:

    You may have a good web based EMR system, focus on Customer Service

    Message for Physicians:

    Chances are Switching will not solve your problems. Make your Vendor a Partner and work with them. Switching will be expensive, painful and perhaps not solve the problems.

  3. Bill
    March 25, 2013

    Just returned from exhibiting at the AAOS (American Academy of Orthopaedic Surgeons) in Chicago. About 4 out of 10 of the docs we spoke with had an EHR and were looking to change. I know this is anecdotal and certainly is not a scientific sample, but I was surprised it was that high. Whether or not they will actually change is another matter…once the investment has been made, it is difficult to justify making the investment again.
    I think one of the biggest problems is that VENDORS are not setting proper expectations as to the time frame for data conversion, training, implementation, interfaces, etc. Oftentimes, the practice needs an entire overhaul of their IT infrastructure. That can take some time!
    Most importantly, listen to the client and their needs. Do everything possible to provide phenomenal customer service. You’ll have a client that is much quicker to forgive and slower to want to change.

  4. Joanne
    April 24, 2013

    Yes, Chandresh, we do actually have it all!
    Our product will stand-out as the “go to” system that unsatisfied practices should check out.

    We will exceed all expectations because we are a complete solution. To get more information please visit our website or send us an email.

  5. interfaceMD
    September 5, 2013

    interfaceMD, an advertiser on this very site, has all the components. Bigger isn’t always better. We have clients not shareholders and unlike many systems, everything is included with our customized, comprehensive and connected EMR solution. Discover us with a FREE demo. Click on our ad on this page to find out more. We would love to hear from you.

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