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Innovation in Customer Experience and Digital Health – #HITsm Chat Topics

Posted on December 6, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 12/9 at Noon ET (9 AM PT). This week’s chat will be hosted by Steve Sisko (@shimcode) on the topic of “Innovation in Customer Experience and Digital Health“.

Transparency of price, cost and ‘customer experience’ for ALL HEALTHCARE CONSUMERS is a vital component of an efficient and effective health care system in the United States. All of these healthcare consumers include the following:

  1. People so wealthy they’re likely not significant impacted by healthcare price – while quality and experience more certainly are,
  2. People so disadvantaged they’re forced to forgo quality and experience in favor of low cost, and
  3. The overwhelmingly vast majority of people in the middle who don’t have the personal wealth or taxpayer ‘support’ afforded to them by large tax-payer funded subsidies and cost-sharing reductions that render their healthcare ‘affordable.’

Health Care Transparency is Not a New Phenomenon. It’s Common Sense!

This #HITsm tweetchat attempts to help elicit information, thoughts and ideas to help understand how the overwhelmingly vast majority of people are informed about, understand, obtain and receive access to cost-effective, quality healthcare.

Tweetchat Topics:

T1: What does ‘Healthcare Price,’ ‘Healthcare Cost,’ and ‘Healthcare Quality’ mean to you? #HITsm

T2: Why should healthcare ‘entities’ – providers, health plans, pharmaceutical firms & others – focus on ‘transparency? #HITsm

T3: As a healthcare purchaser, how do YOU want to see ‘transparency’ of price, cost, quality, and/or value conveyed to you? #HITsm

T4: What are some of the ways that transparency SHOULD NOT be measured? Share any examples. #HITsm

T5: Forget about transparency! What motivates you to select one healthcare provider, service, or plan coverage over another? #HITsm

Bonus: Have has price transparency ever impacted your own care decisions or those around you? #HITsm

For more information on healthcare transparency: price, cost and the elusive quality and customer experience, see this blog post.

Here’s a look at the rest of the #HITsm chat schedule through the end of the year:

12/16 – Reputation Management
Hosted by Erika Johansen (@thegr8chalupa) from Splash Media

12/23 – No Chat – Happy Holidays!

12/30 – No Chat – Happy New Year!

1/6 – New Years Goals for Healthcare IT
Hosted by John Lynn (@techguy) from Healthcare Scene

We look forward to learning from the #HITsm community!

What’s Next for HITsm? – #HITsm Chat Topics

Posted on November 29, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re still working to redesign our site as the new home of the #HITsm chat. We hope you’ll forgive the construction as we worked to make a permanent home for the #HITsm chat. I’m sure it will be a process of ongoing improvement. In the meantime, we wanted to announce the topic and questions we’ll be discussing on this week’s #HITsm chat happening Friday, 12/2 at Noon ET (9 AM PT).

This week’s chat will be hosted by John Lynn (@techguy) from Healthcare Scene where we’ll be talking about what’s next for #HITsm. As the new host of the #HITsm chat, we wanted to spend a chat talking about any unique ideas, hosts, topics, you’d like to see as we continue the tradition of the #HITsm community while striving to make it even more valuable to everyone involved. Plus, we want to make sure we preserve the things that the community finds most valuable.

T1: Which features of the #HITsm chat do you think are the most important to preserve?

T2: What things should we avoid in the #HITsm chat?

T3: What topics and which hosts would you like to see in future #HITsm chats? (You can submit ideas here as well.)

T4: Do you have any creative ideas to take #HITsm to the next level of engagement and value?

T5: What keeps you coming back to participate in the #HITsm chats? What prevents you from participating?

Bonus: What’s your funniest, most exciting, most powerful, #HITsm memory?

Here’s a look at the rest of the #HITsm chat schedule through the end of the year:

12/9 – Innovation in Customer Experience and Digital Health
Hosted by Steve Sisko (@ShimCode) from ShimCode.com

12/16 – Reputation Management
Hosted by Erika Johansen (@thegr8chalupa) from Splash Media

12/23 – No Chat – Happy Holidays!

12/30 – No Chat – Happy New Year!

Gratitude for the #HITsm Community

Posted on November 23, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

When I wrote about the passing of the #HITsm torch to Healthcare Scene, I was so grateful thinking of the hundreds of incredible people in the #HITsm community that have impacted my life for good. There are too many stories to share here.

With that in mind, I knew that one key to my role in taking over the #HITsm Twitter chat was going to be to involve as many members of the #HITsm community as possible. I’ve already reached out and gotten commitments from @CancerGeek, @theGr8Chalupa, @ShimCode, @SarahBennight, and @Colin_Hung to help me curate the #HITsm hosts. I realized that if I did it alone, I would get sub-optimal results. However, by involving multiple people from a wide variety of perspectives we’d get a wide-ranging, diverse set of perspectives hosting the #HITsm chat.

While this is a great first step, I was inspired by @Matt_R_Fisher and @Resultant to open it up even more. Basically, let’s make it so the #HITsm Brain Trust can crowdsource the topics and hosts as much as possible. Matt and Joe also suggested that maybe out of these submissions we could create a set of topics that serve as a framework for discussions throughout the year. We’ll see what gets submitted, but I think it’s an interesting idea to have a number of themes that we cover in #HITsm throughout the year.

With this type of openness in mind, I created this form where anyone and everyone can participate by submitting topics and hosts for the #HITsm chat. Depending on the number of submissions, we may roll this into a survey where people can vote for topics and hosts they’d like to see most. We’ll still sprinkle in unique topics that might not be as popular though. Help us out and submit any ideas you have for #HITsm hosts and topics below:

Assuming the spam bots stay away, we’ve also made the submissions public so you can review what’s already been submitted before submitting your own. If you’d prefer to send us something privately, you can always connect with us on the Healthcare Scene contact us page or on Twitter (@techguy and @healthcarescene).

On this Thanksgiving week in the US, I also just wanted to say Thank You to all of the #HITsm community. The work we’re doing is important. Let’s all help each other to take what we’re doing to the next level. Healthcare needs us.

Continuing the Tradition of #HITsm

Posted on November 11, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Yesterday, the Health Standards blog announced that Healthcare Scene would be taking over the #HITsm Twitter chat. If you’re like me, then you’re probably a little shocked by the idea. At least I was when Chad (@ochotex) sent me an email asking me if I wanted to run the #HITsm chat. I was surprised, but excited by the opportunity to help lead a community that I love so much.

Much to Chad’s chagrin (I think), it took me a couple weeks to decide if I wanted the responsibility of taking it over. I know that organizing Twitter chats is a lot of work. It’s really amazing what Erica, Michelle, Angela and Chad have done over almost 6 years of hosting approximately 280 #HITsm chats. That’s a body of work for which they can be extremely proud. I hope that Healthcare Scene can live up to that high standard.

As I thought through this decision, I thought back to the early days of #HITsm. It was such an extraordinary time of discovery and connection for everyone involved. I’d been on Twitter for ~4 years before #HITsm was started, but I don’t think I really understood the extreme value of Twitter until the #HITsm community came together. Indeed, the community was the most powerful part of the experience and that carried over to in person meetings at conferences. It’s amazing to think through the hundreds and thousands of people that I wouldn’t have met if it weren’t for the #HITsm chat. They make so many parts of healthcare IT better.

While I still think that discovering new connections is a great part of #HITsm, I also think it’s time to think about how to grow it beyond just discovering new and fascinating people and companies. What that will be, I don’t yet know. What I do know is that connecting deeply with smart, passionate people is a recipe for amazing results. Healthcare needs this kind of deep connection and collaboration and I think #HITsm is one platform that can help make that a reality.

My plan for #HITsm is to involve as many people as possible as I carry on the tradition that has already been laid. I’ve reached out to a number of community members who will help me curate topics and hosts for the chat and we’ll need the support of hundreds more as we work to take #HITsm to the next level. Plus, if you’re passionate about a topic we should be discussing on #HITsm or have other ideas on how to make the community better, let us know on our contact us page or on Twitter (@techguy or @healthcarescene). We’re open to new ideas and we’re not afraid to experiment with something new that could benefit the community.

With that in mind, the first #HITsm chat that will be hosted by Healthcare Scene will be on December 2nd and we’re going to explore the question “What’s next for #HITsm?” We hope you will all attend the chat and share your thoughts on how the #HITsm chat can provide more value to the community. If you’ve never participated in the #HITsm chat before, all you have to do is watch and tweet your thoughts using the #HITsm hashtag on Twitter every Friday at Noon ET (9 AM PT).

Here’s the full schedule of #HITsm chats through the end of the year:
11/18 – #HITsm Chat by Health Standards
Hosted by Chad Johnson (@OchoTex) and @HealthStandards

11/25 – No Chat – Happy Thanksgiving!

12/2 – What’s Next for #HITSM?
Hosted by John Lynn (@techguy) from Healthcare Scene

12/9 – Innovation in Customer Experience and Digital Health
Hosted by Steve Sisko (@ShimCode) from ShimCode.com

12/16 – Reputation Management
Hosted by Erika Johansen (@thegr8chalupa) from Splash Media

12/23 – No Chat – Happy Holidays!

12/30 – No Chat – Happy New Year!

We’ll be working over the next couple weeks and months to create a permanent home on the Healthcare Scene network for the #HITsm community. Give us a little time to get it all together and then we’ll do our best to continue to make it better over time.

We’re excited to be part of #HITsm and look forward to shepherding it as we enter the next phase of its evolution!