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EMR Workforce Shortage

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One of the longest running conversations we’ve had on this site is the shortage of qualified EMR workers. It’s a discussion that quite frankly is difficult on many levels. On the one hand you have the hospitals and clinics who are suffering because they can’t find the right people to work on their EMR. On the other hand, you have the unemployed but experienced IT worker that’s trying to crack into the healthcare IT and EMR world.

This later group breaks my heart about once a week. There stories and efforts trying to find a job in healthcare IT are hard for me to take. Sadly, I haven’t figured out a way to help them beyond pointing them to our EMR and EHR Job board which appears in the sidebar of each of our sites. Otherwise, I’m not sure how to bridge the gap between the EHR workforce shortage that many people describe and those looking for jobs in the EHR world.

Although, I was reading something recently that opened my eyes a little bit to why I hear two sides of the same story. This is what I read:

There’s always a shortage of the perfect worker.

This is a challenging idea to consider, but an important one. There are only a handful of perfect workers out there for each situation, so of course there’s a shortage of that talent. Plus, it’s amazing how the perfect workers always seem to have work. Yes, there are a few exceptions and much of job hunting is about timing and location. However, I wonder if the EHR shortage that many describe is the lack of the perfect worker and not an actual EHR worker shortage.

I thought it would be interesting to have a poll to see what people think about the EMR workforce shortage. Is there one or isn’t there? Select your answer below.

Feel free to elaborate on your poll response in the comments.

May 14, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

5 Tips for Improving Provider Productivity with an EMR

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The most recent EMR adoption numbers I’ve seen are putting EMR adoption at about 60% of doctors. When I think about the other 40% of doctors that have yet to adopt an EMR, my guess is that the biggest reason they haven’t adopted an EMR is based on their fear that an EMR will negatively impact their practice and their productivity. They fear that a change to EMR is going to be negative rather than a positive that it could be.

A whitepaper called Getting Lean with Your Practice: Five Tips for Improving Provider Productivity with an EHR does a good job looking at the issues of productivity in a practice and how to improve that productivity. One thing it points out is that if you can’t measure it, then you don’t really know how you’re doing. Turns out, an EMR is a great way to measure productivity.

Think about all the data an EMR can produce that would have never been possible in an EMR. Patient wait times and documentation times are the most obvious when we’re talking about productivity. In the paper world, you really didn’t have a good idea if a doctor had 20 charts outstanding or none other than looking at the stack of charts on the desk and checking them. In the EMR world, you can easily report on who’s staying up with their charting and who is not.

In the productivity whitepaper mentioned above, after studying 25 providers at 12 diverse practices they found that same-day encounter close rates (ie. finishing the charting the day of the visit) was the single most revealing metric about the success of patient workflow processes. They suggest that this doesn’t mean you document every patient as you seem them. Instead, they suggest documenting as much as you can with the patient when you’re with them and then you wrap up any complex patients as the end of the day. This is usually the right balance for most doctors I’ve worked with as well.

Here are the full 5 tips from the whitepaper:

  1. Start on time.
  2. Work with cross-trained staff that can handle intake and documentation.
  3. Document encounters as much as possible during and immediately after visits, but don’t document more than necessary or spend too much clinical time on complex documentation.
  4. Close all patient encounters by the end of the day – This should involve just wrapping up documentation for complex encounters.
  5. Route documents appropriately and delegate responsibility for document handling effectively.

One of the other great takeaways from the whitepaper is the idea that doctors can and should be delegating more of the documentation to their staff. A Dr. Lizabeth Riley pointed out that “the data the system provided immediately opened my eyes to the fact that I was only giving my staff 1% of charting duties! Once I saw that, I knew thing had to change. My staff now does 40%-60% of my charting for me.”

There was a lot more interesting data in the whitepaper including the 5 different physician work styles from Truly Lean to Falling Behind and Frustrated. This last group is behind the EMR backlash. Hopefully some of the tips above can help a doctor become more productive with their EMR.

May 13, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

The Rise Of mHealth And EHR Use, And The World Of Telehealth – Around Healthcare Scene

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mHealth is on the rise, and it looks like usage of smart phones among physicians is following that same trend. A recent study shows that usage rose about nine percent in 2012, which shows that it is becoming more accepted in the medical world. It will be interesting to see if it increases even more this year (I have a feeling it might.)

Similar to the increase in doctors using smartphones, there has been a jump in EMR and HIE use as well. A survey from Accenture found that over 90 percent of doctors are using an EMR in either their practice or at a hospital, and over 50 percent are using an HIE. This increase was highest among doctors in the United States. Be sure to read more of the interesting facts this survey found about EMR and HIE use in the U.S., and around the world.

Even though 90 percent of doctors are using an EMR at one point or another, only about 55 percent have actually adopted an EHR into their practice. It can be nerve-racking trying to find the perfect EHR. If you are finding yourself at that crossroad, be sure to read these five tips from ADP AdvancedMD on how to have a successful EHR implementation.

Still, some of you may be hesitant to implement an EHR. You may ask, is it worth it? Does it takeaway from healthcare? There is debate from both sides, each with compelling arguments. John believes that technology is overall positive in any industry, and discusses his thoughts, and some of the challenges that faces the industry.

Telehealth and medicine is so huge, it can be hard to digest. Neil Versel recently attended the American Telemedicine Association’s annual conference in Austin, Texas, and saw just how huge this market was. Be sure to check out this video he created from his experience, and to perhaps get a better idea about the many types of telehealth. Similar to the increase in doctors using smartphones, there has been a jump in EMR and HIE use as well. A survey from Accenture found that over 90 percent of doctors are using an EMR in either their practice or at a hospital, and over 50 percent are using an HIE. This increase was highest among doctors in the United States. Be sure to read more of the interesting facts this survey found about EMR and HIE use in the U.S., and around the world.

With summer quickly approaching, it’s more important than ever to stay hydrated. But if you need a little reminder, be sure to look into the Jomi Band.  It gives you warnings when you might be on the brink of dehydration, and makes it easy to keep track of how much water you’ve consumed in a day’s time.

May 12, 2013 I Written By

Katie Clark is originally from Colorado and currently lives in Utah with her husband and son. She writes primarily for Smart Phone Health Care, but contributes to several Health Care Scene blogs, including EMR Thoughts, EMR and EHR, and EMR and HIPAA. She enjoys learning about Health IT and mHealth, and finding ways to improve her own health along the way.

Healthcare IT From the Mouth of Babes

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A little Fun Friday post to get you started for the weekend. This past week was Take Your Child to Work Day. This is always an interesting thing for me since I work from home. However, I usually try and head out to one of the local Las Vegas tech startup hangouts so my kids can see some other people I work with.

This time I decided to put my son to work a little bit. I had him on the iPad following some people on Twitter. It was fun to see him working.

As we started to work my son asked me, “What DO you do for work dad?” I knew that sooner or later this question would be coming since I mostly work from home. I responded, “I’m a blogger.” My son replied, “Oh, I told my class you were a typist.” I guess my son’s teacher had asked those planning to go to work with their parents what their parents did. He was right about me typing. It’s a pretty fundamental part of my job and really the only visible part of my work from his perspective.

I then went on to explain to my son a little bit more about what I did for my job. I told him that I wrote about how doctors can keep track of their patients on the computer. My son then responded, “That’s kind of weird that a doctor would write on paper…and then give it to a bird to deliver it, but you’d have to train the birds. That’s how they use to do it.” Sadly, he’s not that far from the truth.

From the mouth of babes indeed. Looks like I need to spend a little more time teaching them what I do for work. Although, I was grateful for the good laugh. I hope you enjoyed it as well.

Now I’m going back to work as a “typist” so I can write about doctors switching from pigeon chart delivery to electronic exchange of charts.

May 10, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

EHR Benefit – Eligibility for Pay-for-Performance

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It’s time for the next installment in my series of posts looking at the long list of EHR benefits.

Eligibility for Pay-for-Performance
I think that this is a really scary topic for most doctors. It’s not that a doctor is afraid of being reimbursed for the way they perform. The problem with pay for performance (ACO if you prefer) is that we have no idea what that’s really going to look like. The unknown is scary and a real problem. A change as dramatic from fee for service to pay for performance is an enormous shift and we still have very little idea how that shift is going to happen.

However, as one person told me, “That train (the shift to pay for performance) has already left the station.” In fact, I was talking with the former CEO of a major EMR vendor and he suggested that the shift is going to happen a lot faster than most of us realize. If we assume that this shift is going to happen, then doctors and healthcare better be prepared.

I believe having an EMR will be the only way a clinic can participate in pay for performance.

I make this assertion, because how else are payers going to measure your performance if they don’t have the data on how you’re performing? I’ve never thought of this before, but the EMR could become the performance measurement tool for doctors. Trying to flintstone your performance in a paper world is just not going to happen. The data collected in an EMR (and possibly other software) is going to drive the performance metrics which will drive the payments.

Think about what that means to a clinic. If you don’t have an EMR, you will miss out on the pay for performance payments.

I imagine many that read this will discount the shift that’s going to happen. That’s a fair position to take, but one that I think will come back to bite you. If the shift in payments doesn’t happen, then you won’t have to worry. However, if the shift to pay for performance has left the station, then you’re going to be at a tremendous disadvantage.

Healthcare data is going to drive a lot of things in the future of healthcare. Pay for performance is one of those things. Physicians who don’t have that data available in an EMR or other electronic format are going to face stiff challenges.

May 9, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

How Do You Improve the Quality of EHR Data for Healthcare Analytics?

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A month or so ago I wrote a post comparing healthcare big data with skinny data. I was introduced to the concept of skinny data by Encore Health Resources at HIMSS. I absolutely love the idea of skinny data that provides meaningful results. I wish we could see more of it in healthcare.

However, I was also intrigued by something else that James Kouba, HIT Strategist at Encore Health Resources, told me during our discussion at HIMSS. James has a long background in doing big data in healthcare. He told me about a number of projects he’d worked on including full enterprise data warehouses for hospitals. Then, he described the challenge he’d faced on his previous healthcare data warehouse projects: quality data.

Anyone that’s participated in a healthcare data project won’t find the concept of quality data that intriguing. However, James then proceeded to tell me that he loved doing healthcare data projects with Encore Health Resources (largely a consulting company) because they could help improve the quality of the data.

When you think about the consulting services that Encore Health Resources and other consulting companies provide, they are well positioned to improve data quality. First, they know the data because they usually helped implement the EHR or other system that’s collecting the data. Second, they know how to change the systems that are collecting the data so that they’re collecting the right data. Third, these consultants are often much better at working with the end users to ensure they’re entering the data accurately. Most of the consultants have been end users before and so they know and often have a relationship with the end users. An EHR consultant’s discussion with an end user about data is very different than a big data analyst trying to convince the end user why data matters.

I found this to be a really unique opportunity for companies like Encore Health Resources. They can bridge the gap between medical workflows and data. Plus, if you’re focused on skinny data versus big data, then you know that all of the data you’re collecting is for a meaningful purpose.

I’d love to hear other methods you use to improve the quality of the EHR data. What have you seen work? Is the garbage in leads to garbage out the key to quality data? Many of the future healthcare IT innovations are going to come from the use of healthcare data. What can we do to make sure the healthcare data is worth using?

May 8, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

National Nurses Day Tribute

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Today is National Nurses Day and this week is a celebration of all the amazing nurses in healthcare. I think nurses are the unsung heroes of healthcare. They do an extraordinary job and get very little recognition.

When I think about EMR in general it impacts nurses as much or more than anyone in the clinic. Yet in most cases, nurses have very little involvement in the EMR purchase process. Sure, most places do some sort of meeting with the nurses and they take a little feedback from them, but from my experience they have little involvement in which EMR is chosen.

This means that most nurses just have to deal with whatever EMR their clinic or hospital chooses. Most of them do it with the grace of a nurse.

My favorite nurse story comes from my experience with this wonderful nurse I worked with named Shelley. She is a vivacious and passionate nurse that loved her job. She wasn’t afraid to tell you what she really thought and had a heart as big as I’ve ever seen. Plus, she gave the best bear hugs!

When it came to the idea of going to EMR, Shelley was one of the biggest critics. She was not looking forward to the change and was vocal about it. Despite her and others fear of EMR, we pressed forward. One of the very first days after we implemented the EMR I came into the nurses station where I saw one of the nurses struggling with some EMR function. Next thing I know, EMR averse Shelley is reaching over the nurse’s shoulder and teaching her how to fix her EMR problem. It became a kind of running joke in the clinic that Shelley could go from EMR critic to EMR trainer.

I think this highlights the beauty of so many nurses. First, the ability to adapt to challenging situations. Second, the concern and care for fellow nurses and patients. Shelley was such a great representative of nursing to me.

On this National Nurses Day, I want to honor my friend Shelley and all the other caring, professional, wonderful nurses out there. This video from RWJF highlights the greatness of nurses.

May 6, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

EHRMagic, EHR Certification, and the Great EHR Switch — #HITsm Chat Highlights

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Topic One: What lessons can be learned from the ONC’s decision to revoke #EHR Incentive Program certification of EHRMagic? #HealthIT

Topic Two: Does this action make EHR certification more meaningful or does it reduce confidence in certified products?

Topic Three: Who suffers the most from the ONC’s decision? The vendor or the physicians who purchased the product?

#HITsm T4: ”2013 is the year of the great #EHR switch.” With data migration and implementation hassles, is this truly a possibility?

May 4, 2013 I Written By

Katie Clark is originally from Colorado and currently lives in Utah with her husband and son. She writes primarily for Smart Phone Health Care, but contributes to several Health Care Scene blogs, including EMR Thoughts, EMR and EHR, and EMR and HIPAA. She enjoys learning about Health IT and mHealth, and finding ways to improve her own health along the way.

Dual Coding for ICD-10 Prep: Worth the Work?

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The following is a guest post by Karen M. Karban, Director of Coding Integrity at H.I.M. ON CALL.
Karen Karban
At the recent AHIMA ICD-10 and CAC Summit, virtually every speaker discussed the need to begin dual coding prior to the October 1, 2014 implementation of ICD-10. Dual coding is the clinical process of coding and billing of encounters in both ICD-9 and ICD-10. It is one of the top four steps in preparing for ICD-10.

However, with clinical coders already in short supply, dual coding places additional demands on budget, staffing and workflow. So before your organization hires more coders and spends more money to dual-code, it’s important to take a closer look at the supporting rationale.

For Practices and Groups: Probably Not

For physician practices and medical groups, dual coding is probably not worth the work. Most practices treat only a few specific diseases, so the number of new ICD-10 codes and impact on revenue is limited. Furthermore, super bills and EMR templates are used to automatically code office visits. While physician practices and medical groups must certainly update these tools for ICD-10—as well as train staffs and educate physicians on new documentation requirements—the actual dual coding of office visits is probably cost-prohibitive. Dual coding in hospitals, however, is a completely different story.

 For Hospitals: Absolutely

In the hospital setting, dual coding generates solid, comparative data for forecasting and preparing prior to going live with ICD-10. It delivers three  key benefits and is absolutely necessary, even up to one year prior to the October 1, 2014 deadline.

  • Benchmarks financial impact and DRG shifts. Hospitals identify revenue winners and losers under ICD-10.
  • Assesses actual coder productivity and CDI specialist workloads in ICD-10. Hospitals calculate staffing requirements for operational budgeting.
  • Identifies gaps in clinical documentation that must be reinforced prior to 2014. Hospitals target physician education, fine-tune CDI specialist activities and update medical staff queries to improve documentation ahead of the ICD-10 deadline.

Dual coding helps hospitals prepare for ICD-10 and mitigate their risk of denied claims under the new coding system. Dual coding is also the first step in end-to-end testing for ICD-10, which is another key task to start this year, according to speakers at the HIMSS 2013 ICD-10 Symposium.

Beyond 2014

I don’t expect dual coding to continue past October 2014. However, providers will need to maintain a few ICD-9 skilled coders and CDI specialists. RAC audits and other retrospective reviews carry multi-year look-back periods, a few payers may not transition to ICD-10, and quality analysis and reporting will encompass both systems.

Although dual coding is a new concept for many of us, it is fast becoming common practice for most of us.

Karen M. Karban is the Director of Coding Integrity at H.I.M. ON CALL where she leads all coding initiatives.She can be reached at: Karen.karban@himoncall.com.  Prior to joining H.I.M. ON CALL in 2012, she served as Director of Operations, HIM Services at M*Modal; as Healthcare Consultant at Craneware, Inc.; and as Chief of Operations – Chargemaster Services at Healthcare Concepts.  Ms. Karban’s experience includes Medical Staff quality assurance, state survey corrective action plans, coding compliance plans and operational workflow redesign of coding departments. She spearheaded the Ambulatory Coding Lunch and Learn™ and is a founding contributor to JustCoding.com™.  Ms. Karban remains active as a member of AHIMA. She is a past program chair of CHIMA and AZHIMA. She holds multiple certifications through AHIMA including RHIT, ICD-10-CM/PCS Trainer and Coordinator, and Certified Coding Specialist. 

May 3, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

EMR Market Topped $20B Last Year

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As we all know, last year was a huge year for EMR adoption. How big?  Well, according to new data from research firm Kalorama Information, the EMR market hit $20 billion in 2012, driven by health IT upgrades and the desire for Meaningful Use incentive payments.

According to Kalorama, the EMR market was $20.7 billion last year, up 15 percent from the $17.9 billion it reached in 2011.  These numbers include revenue for EMR systems, CPOE systems and directly-related services such as installation, training, servicing and consulting.

Kalorama expects near year to be big as well, as providers implement EMR systems in an effort to avoid government penalties for sticking to paper charts.

More than $12.3 billion in Meaningful Use incentive payments had been doled out to 219,000 eligible hospitals and healthcare professionals as of March 1, 2013, with the incentives largely driving physician adoption of EMRs.

A recent CMS study reported that over 70 percent of physicians have used EMR systems, a huge jump from the 26 percent which had used these systems in 2006.  Hospital EMR installlations, meanwhile,  have been maturing, with 77 percent having reached Stage 3 or higher, compared  with 71 percent in 2011.

Going forward, Kalorama predicts that EMR adoption will continue to increase, that hospital adoption will be more rapid than physician adoption and that hospitals currently at adoption Stage 3 will continue to increase their engagement with their systems. The research firm also predicts that current EMR owners will be upgrading their systems.

Meanwhile, researchers say, the threat of penalties for failing to use EMRs meaningfully will force both doctors and hospitals to make upgrades over the next year or so.

While Kalorama doesn’t mention this, the next year or two is also likely to be marked by “the big switch,” with doctors in particular changing out systems that haven’t proven effective to date.  The likelihood that doctors will be buying new systems is likely to lead to a gangbuster year for ambulatory HIT vendors.

May 2, 2013 I Written By

Katherine Rourke is a healthcare journalist who has written about the industry for 30 years. Her work has appeared in all of the leading healthcare industry publications, and she's served as editor in chief of several healthcare B2B sites.