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Top 3 Tips for Taking on Digital Health

Posted on January 18, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The following is a guest blog post by Brittany Quemby, Marketing Strategist of Stericycle Communication Solutions as part of the Communication Solutions Series. Follow & engage with them on Twitter: @StericycleComms
Brittany Quemby - Stericycle
The other day I deleted several apps from my mobile phone. One I had downloaded when I was traveling, one took up too many gigs on my phone, and the last was one I downloaded to track specific health activities last January probably hoping to achieve one of my many New Year’s resolutions.  This happens to me all the time – I download an app or tool, use it once or twice, realize I don’t have any use for it or haven’t used it in 3 months and end up deleting to free up space on my phone.

This got me thinking about digital technology in the healthcare industry. Unfortunately, every day there is a slew of digital health tools developed that take a lot of time, money and effort and then go unused by the user for a variety of reasons. I picture something like a digital health tool graveyard that exists somewhere in the cloud.

After I got the mental image of a technology version of the Lion King’s Elephant Graveyard out of my head, I began to ask myself why so many digital heath technologies went stale. What needed to change? The time, money, and beautiful design that is put into development won’t draw patients by the masses.  The thing about digital health is that there has to be something in it to evoke a user’s actions.  Below are 3 important strategies I believe we need to all keep in mind when taking on digital health:

1. What does the patient EXPECT?

It’s no surprise that patients want technology incorporated into their healthcare.  However, it’s essential to couple the right technology with appropriate expectation of the user.  What you THINK a patient expects, might not always turn out to be the case.  According to a recent study by business and technology consulting firm West Monroe Partners, 91 percent of healthcare customers say they would take advantage of mobile apps when offered.  However, according to an Accenture report, 66% of the largest 100 US hospitals have consumer-facing mobile apps, 38% of which have been developed for their patients, and only 2% of patients are actively using these apps. When users are met with digital health technology that lacks the expected user experience, they are left feeling disappointed, unfulfilled, and begin looking elsewhere for services.

2. What does the patient WANT?

Patients are longing for a consumer experience when it comes to their healthcare.  New research shows that “patients today are choosing their providers, in part, based on how well they use technology to communicate with them and manage their health,” says Joshua Newman, M.D., chief medical officer, Salesforce Healthcare and Life Sciences.  Patients crave technology, customization and convenience.  There is no doubt that digital health tools satisfy the convenience factor.  However, they are nothing without a customized experience. Limiting your interactions with patients to an out-of-the-box, one-way digital communication strategy can be disadvantageous and could mean you aren’t reaching patients at all.  Digital health that is personalized, optimized, and sent through multi modalities allows you to be sure that you are engaging your patient in a way they want.

3. Where does the patient GO?

It’s no surprise that patients expect a consumer experience when it comes to interacting with their healthcare provider. But mastering digital health must include more than just mobile apps and the doctor’s office.  A digital health strategy that connects with patients across the entire continuum of care will optimize their experience and satisfaction.  In a recent study by West Monroe Partners called No More Waiting Room: The Future of the Healthcare Customer Experience, Will Hinde, Senior Director says “we’re starting to see more providers incorporate the digital experience with their office visit, by shifting to more online scheduling of appointments, paperless office interactions, following up via email, portals, and mobile apps and taking steps towards greater cost and quality transparency.”  Connecting with patients outside of the doctor’s office and in places where they frequent most allows for better changes of engagement, leading to greater experiences.

Tackling digital health can be daunting and unsuccessful if it’s looked at solely from the angle that technology is king. Looking at it from the lens of the patient becomes less intimidating and more likely that your digital health efforts don’t end up in the Elephant Graveyard.

The Communication Solutions Series of blog posts is sponsored by Stericycle Communication Solutions, a leading provider of high quality call center & telephone answering servicespatient access services and automated communication technology. Stericycle Communication Solutions combines a human touch with innovative technology to deliver best-in-class communication services.  Connect with Stericycle Communication Solutions on social media: @StericycleComms

Identifying, Engaging, and Learning from Health IT Influencers, Leaders & Organizations – #HITsm Chat Topic

Posted on January 17, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 1/20 at Noon ET (9 AM PT). This week’s chat will be hosted by Juliana Ruiz from Bryte Box Consulting (@BryteBox) on the topic of “Identifying, Engaging, and Learning from Health IT Influencers, Leaders & Organizations“.

The ability to create, curate and disseminate information is getting easier and easier every day. In addition to running a blog and participating in things like tweetchats, the average Joe or Josephine can now publish their own podcast, broadcast their own video and reach people in ways that were just not economically or technically feasible not too long ago.

Because of the rapid and explosive expansion of information, it’s more important than ever to be able to identify and vet the information flooding our senses via the channels we observe each day. This chat will explore some ideas and approaches regarding Identifying, Engaging, and Learning from Health IT Influencers, Leaders & Organizations.

Join us as we discuss the following questions for this week’s #HITsm chat:

T1: What are key attributes you look for in a thought leader – whether an individual or an organization? #HITsm

T2: How do you prefer to interact w/ IT thought leaders? (ex. email, webinars, group discussion, FTF, etc.) #HITsm

T3: What are some ways you prefer to learn about products/services offered by a vendor? What are key attributes of vendor-supplied info? #HITsm

T4: What is your preferred media/approach for learning about something in depth? i.e. a complex topic #HITsm

T5: What is a 3-5 word phrase that can be used to describe a “good” Healthcare Thought Leader? #HITsm

Bonus: Who are some of your favorite influencers and thought leaders in the healthcare space? #HITsm

Here’s a look at the upcoming #HITsm chat schedule:

1/27 – Key Components of Health IT Strategy and Disaster Recovery
Hosted by Bill Esslinger (@billesslinger) from @FogoDataCenters

2/3 – Healthcare Robots!
Hosted by Mr RIMP (@MrRimp, Robot-In-My-Pocket), mascot of the first ever #HIMSS17 Innovation Makerspace! (Booth 7785) (with assistance from @wareflo)

2/10 – TBD
Hosted by Steve Sisko (@shimcode)

2/17 – Enough talk, lets #GSD (Get Stuff Done)
Hosted by Burt Rosen (@burtrosen) from @healthsparq

2/24 – HIMSSanity Recovery Chat
With #HIMSS17 happening the week of this chat, we’ll take the week off from a formal chat. However, we encourage people that attended HIMSS or watched HIMSS remotely to share a “Tweetstorm” that tells a #HIMSS17 story, shares insights about a topic, rants on a topic of interest, or shows gratitude. Plus, it will be fun to test out a new form of tweetstorm Twitter chat. We’ll post more details as we get closer.

We look forward to learning from the #HITsm community! As always let us know if you have ideas for how to make #HITsm better.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Kill Passwords

Posted on January 13, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

One time I was attending the crazy SXSW conference in Austin. As part of the event, there was a startup company from Las Vegas (where I live) that had a small tower in the big Vegas Tech booth. Their startup was a method to use your phone as your password and a few other password related things. I’m not sure how they came up with this idea, but half way through the conference they switched their monitor which previously had their logo on it to just say “Kill Passwords” in big black letters with a white background. It was amazing how much traffic they drove to their small table because of that simple digital signage.

While this is a story in marketing that’s worthy of the Healthcare IT Marketing and PR Conference which I host, it also illustrated how much we hate passwords. Turns out that this is a universal truth, but it’s particularly poignant in healthcare because of absurd password policies that many healthcare organizations put in place in the name of security (even if many of the choices they make don’t actually improve security).

Doctors password frustration was illustrated well in the latest ZDoggMD video “Doc Vader on The Password Menace.” Check it out below:

I felt it was appropriate to use ZDoggMD’s latest video in today’s Fun Friday post, but I do it with some sadness. A couple days ago, ZDoggMD announced that his Turntable Health clinic in Las Vegas was shutting down. As a Vegas resident and former member of Turntable Health, I was sorry to see this happen. No doubt this is not the end for ZDoggMD. In fact, for those that are fans of his video and his message, I think this will give him more time to evangelize and inspire. So, that’s a good thing. Healthcare can use a shakeup that points out the challenges we face with a little lot of humor. Thanks ZDoggMD for all you do.

Now, I agree that passwords are a pain. Although, I think we’ve all learned to deal with them. I do look forward to the day when passwords will no longer exist in their current form. I’m not sure what it will look like, but it will be a welcome day!

8th Annual New Media Meetup at #HIMSS17 Sponsored by Stericycle Communication Solutions

Posted on January 12, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

8th Annual New Media Meetup - HIMSS17 in Orlando

For those of you planning to attend the HIMSS 2017 conference in Orlando, I’m excited to share the details of the 8th Annual New Media Meetup at HIMSS. For those who’ve missed the last 7 events, it’s a unique event that brings together healthcare IT bloggers, tweeters, and other social media influencers at the mecca of Healthcare IT conferences.

It’s incredible to think how far social media, blogging, and other new media formats have changed since we first started the New Media Meetup 8 years ago. What hasn’t changed is how many incredible connections happen on social media and how much fun we have meeting in person at the New Media Meetup during HIMSS. We’re lucky to have Stericycle Communication Solutions supporting our desire to bring together the best healthcare IT influencers at this incredible event. I hope everyone will spend some time checking out Stericycle Communication Solutions and thank them for sponsoring the event.

If you’d like to attend the event, please make sure you register.

Here’s a quick summary of what we have planned for the event:
When: Tuesday 2/21 6:00-8:00 PM
Where: Cuba Libre at Pointe Orlando, 9101 International Dr, Orlando, FL 32819 MAP (Cuba Libre is a short walk from the convention center.)
Who: Anyone who uses or is interested in New Media (Blogs, Twitter, Social Media, YouTube Live, Facebook, etc)
What: Food, Drinks, Dance Floor, Giveaways, and Amazing People

Register Now!

Sponsored by Stericycle Communication Solutions
SRCL Communication Solutions
Stericycle Communication Solutions helps bring patients and healthcare organizations closer together. We believe that the key to patient engagement and positive patient experiences is effective and timely communication. Stericycle Communication Solutions is a leading provider of live agent services and technology solutions including high quality telephone answering, online appointment scheduling, and automated communication services; allowing patients and providers to interact through multiple communication channels such as phone, email, voice, text and online.

Learn more at: www.stericyclecommunications.com

Those interested in the New Media Meetup at HIMSS will want to check out the full scale Healthcare IT Marketing and PR Conference that we’re hosting in Las Vegas April 5-7, 2017. It’s a special 3 days devoted to health IT marketing and PR professionals.

A really big thank you also goes out to all the members of Influential Networks and Healthcare Scene that help promote the New Media Meetup. This event was originally brought together through social media and is still largely organized thanks to social media.

Let me know if you have any questions and I look forward to seeing many of you in Orlando very soon!

New Year’s Goals for Healthcare IT – #HITsm Chat Topics

Posted on January 10, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 1/13 at Noon ET (9 AM PT). This week’s chat will be hosted by John Lynn (@techguy) from @HealthcareScene on the topic of “New Year’s Goals for Healthcare IT“. Should be a great time looking at the healthcare IT industry and evaluating what goals might help move the industry forward. Plus, we’ll talk about personal goals we can make in our own life and as an #HITsm community to make healthcare IT better as well.

Here’s the full list of questions that will serve as the framework for the #HITsm chat on New Year’s Goals for Healthcare IT:

T1: What big, hairy, audacious, goals (BHAG) should healthcare IT strive to accomplish? #HITsm

T2: What small, reasonable goals could healthcare IT achieve in 2017 that would make a big difference? #HITsm

T3: Which organizations can have the most impact on health IT and what goals should they strive for? #HITsm

T4: As an #HITsm community, what goals should we strive to achieve in 2017?

T5: Personally, what do you commit to do in 2017 to move healthcare IT forward? #HITsm

Bonus: What’s your prediction on what will really happen in healthcare IT in 2017? #HITsm

Here’s a look at the upcoming #HITsm chat schedule:

1/20 – Identifying, Engaging, and Learning from Health IT Influencers, Leaders & Organizations
Hosted by Juliana Ruiz from Bryte Box Consulting (@BryteBox)

1/27 – Key Components of Health IT Strategy and Disaster Recovery
Hosted by Bill Esslinger (@billesslinger) from @FogoDataCenters

2/3 – Makers
Hosted by MrRimp (with assistance from @wareflo)

2/10 – TBD
Hosted by Steve Sisko (@shimcode)

2/17 – TBD
Hosted by Burt Rosen (@burtrosen) from @healthsparq

We look forward to learning from the #HITsm community! As always let us know if you have ideas for how to make #HITsm better.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Healthcare Humor – Fun Friday

Posted on January 6, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’m battling through the CES conference this week, so it’s a bit crazy around here. Plus, you know that Friday we like to have a little fun. I found these two healthcare cartoons that I thought would be a fun Friday post.

Of course, this is only funny until you’re in that position. It’s a crazy world we live in. Have a great weekend!

MACRA and CMS- #HITsm Chat Topics

Posted on January 4, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 1/6 at Noon ET (9 AM PT). This week’s chat will be hosted by Andy Slavitt (@ASlavitt) and the @CMSGov team (@AislingMcDL, @JessPKahn, @AndreyOstrovsky, @N_Brennan, @LisaBari, and @ThomasNOV) on the topic of “MACRA and CMS“. Should be a lively discussion with Andy Slavitt and the CMS team. Plus, a great time for the healthcare IT community to be able to engage with CMS.

Here’s the full list of questions that will serve as the framework for the #HITsm chat on MACRA and CMS:

T1: How are you planning to participate in MACRA (MIPS/APMs)? Do you have a final plan or are you still figuring it out?

T2: What do you think MACRA’s impact will be on care quality?

T3: MACRA is an opportunity for new payment models, what new models should be incorporated into MACRA?

T4: What new initiatives should be taken on by CMS and what should be left in place and not changed by the new administration?

T5: What’s an effective interaction between the public and CMS? What’s been your experience?

Bonus: What’s your 2017 healthcare IT resolutions?

Here’s a look at the upcoming #HITsm chat schedule:

1/13 – New Years Goals for Healthcare IT
Hosted by John Lynn (@techguy) from Healthcare Scene

1/20 – Identifying, Engaging, and Learning from Health IT Influencers, Leaders & Organizations
Hosted by Juliana Ruiz from Bryte Box Consulting (@BryteBox)

1/27 – Key Components of Health IT Strategy and Disaster Recovery
Hosted by Bill Esslinger (@billesslinger) from @FogoDataCenters

We look forward to learning from the #HITsm community! As always let us know if you have ideas for how to make #HITsm better.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Top EMR and HIPAA Blog Posts of 2016

Posted on December 30, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

At the end of each year, it’s fun to pull up the stats and see which blog posts were the most popular blog posts and pages on EMR and HIPAA. What’s shocking to me is how many older posts on EMR and HIPAA are still generating a ton of traffic. Here’s a look at the top 10 blog posts and a bit of commentary on each.

1. Healthcare IT and EHR Conferences and Events – This page has gotten 10 times more traffic than pretty much all of the other posts on this list.  I’m biased, but it’s a great resource.  It also illustrates to me that I should spend more time creating these types of deep resources that are useful to readers.  It also illustrates that I traveled too much in 2016, but I’ve enjoyed every moment of those trips.

2. 6 Healthcare Incubators Growing the Future of HealthTech – This post probably needs to be updated with which incubators are still around and new healthcare incubators that have launched.  Might also be interesting to look at how well companies from the various incubators have done since being in the incubator.

3. Benefits of EMR or EHR Over Paper Charts – This was one of the first pages I ever created on EMR and HIPAA.  The sad part is that it looks like I still had plenty left to complete on that page.  However, it still highlights many of the benefits of EMR and EHR.  I’m glad it’s still getting visits since far too often we love to complain about EMR and EHR and take for granted all the benefits that an EHR provides.

4. 10 Ways Many Dental Offices Are Breaching HIPAA – This was a great guest post by Trevor James.  It was targeted at Dental Offices, but most of the items apply to any healthcare organization.  It’s amazing how many people still don’t understand HIPAA and what it requires.

5. Meaningful Use Is Going to Be Replaced – #JPM16 – This announcement was a bit of a surprise when it happened and I’m trying to understand why we didn’t know this was coming.  I also find it quite interesting that Andy Slavitt chose to make this announcement at JP Morgan’s annual healthcare conference and not at HIMSS or some other event.  Maybe it was just timing, but I think that says a lot about the JP Morgan event.

6. 2014 EHR Mandate – One of the top searches that refers traffic to EMR and HIPAA are related to the question of whether there’s an EHR mandate.  That’s likely why this post is so popular even though it was written back in 2011.  It’s amazing how well this content still applies almost 6 years later.  There is no EHR mandate and I don’t think there ever will be.  However, there are forces and reasons to use EHR.

7. Crazy and Funny ICD-10 Codes – These are still funny today.  Although, I’m a bit surprised that the post is still so popular.  It would be interesting to see a report from an EHR vendor or someone on how many of these funny codes actually get used in practice.  My guess is not very many times, but I’m open to being surprised.

8. The Impact of the 2016 Election on Healthcare IT – This was a prediction post.  We’ll need another year or two to see if my predictions were accurate.  I’m still pretty confident in them.

9. Examples of HIPAA Privacy Violations – More HIPAA Lawsuits Coming? – This post is amazing since it was written back in 2006.  That makes it almost 10 years old.  What can I say?  Concern over HIPAA lawsuits is a big deal and people can’t help to look when a wreck (ie. HIPAA violation) happens.

10. Has Electronic Health Record Replacement Failed? – Props to Justin Campbell from Galen Healthcare on this great piece.  I think we’re just at the beginning of the EHR replacement market.  So, I have a feeling this piece and others like it are going to continue in popularity.

11. Don’t Yell FHIR in a Hospital … Yet – I’m a little shocked to find this on the list since it was only posted a month ago. I guess the topic of FHIR is a good one and Richard’s post throwing some words of caution on the FHIR train was of interest to many.

12. EMR Templates – I think this was the only post on the list that I didn’t remember without looking.  No surprise, the post was from 2012.  I’m always a little scared to read some of my early blog posts.  However, this one was pretty good.  The challenge of template documentation in EHR software versus other methods is still an important discussion, but one that’s not really happening now.

13. Practice Fusion Violates Some Physicians’ Trust in Sending Millions of Emails to Their Patients – This post kind of needs no explanation.  I worked for probably a month writing it, so I’m glad that it’s still getting read.  It probably got an extra bump this year because the FTC finally closed the case against Practice Fusion that came out of this article.  It’s still an astounding story.

14. EMR Companies Holding Practice Data for “Ransom” – Wow!  Another post from 2011.  This is still a problem today, but the dynamics have changed for most companies.  Although, the challenge is likely to get even harder since many EHR vendors are now SaaS based EHR which make it even harder to get your data and easier for the EHR vendor to hold that data for “ransom.”

15. Securing Your HIPAA Controlled Computer Workstations – This post is from 2006.  My how things have changed in 10 years.  It’s an interesting look into where I started with this blog.  I’ve wondered lately if I should get back into more practical posts like this one.

16. Best Scanners for High Volume Scanning in a Doctor’s Office – A good scanner is still essential in every healthcare organization even if you have an EHR.  These Fujitsu’s are still good options, but I’ve also seen great success with the Ambir and Canon imageFormula scanners as well.

17. Don’t Blame HIPAA: It Didn’t Require Orlando Regional Medical Center To Call the President – This was a great reality check from Mike Semel on the salacious news that the President had got involved in the HIPAA issues related to the Orlando shootings.  Mike did this a number of times in 2016, so check out all his HIPAA blog posts.

18. HIPAA Cloud Bursts: New Guidance Proves Cloud Services Are Business Associates – Another great example of Mike Semel dropping HIPAA knowledge bombs.  It’s no surprise that his posts are on this list multiple times.

19. Quality Reporting: A Drain on Practice Resources, New Study Shows –  This chart from Steven’s post has really stuck with me.  The administrative bloat in healthcare is brutal.  The challenge is that I’m not sure how we get back to the more reasonable levels of the past.  Every doctor I know feels this and it’s an awful thing for patients.

20. Health Plans Need Your Records: Know What’s Driving Requests and How to Be Prepared – I’d known Craig Mercure for years and across multiple companies.  It was great to meet up with him again in 2016 at his new position at CIOX Health.  He certainly opened my eyes to the new world of health plan records requests.  CIOX has a great business doing this for health plans.

There’s a quick run down of the top blog posts on EMR and HIPAA for 2016.  Seeing all my old posts is fun and sometimes embarrassing.  I guess it does highlight the powerful long tail of great content.

Did you have a favorite EMR and HIPAA post?  We’d love to hear about it.

Connected Health is Like Going from Printed Maps to Waze

Posted on December 28, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

At the Connected Health Summit this year, I had a chance to talk with Chris Nicholson, CEO of mPulse Mobile. I was really impressed with what mPule Mobile was doing and I loved that they were actually doing things and not just talking about things that they could do. Sure was a refreshing experience from many other meetups with startups in this space.

During our discussion, Chris offered an interesting comparison between healthcare before connected health and healthcare after. I wasn’t recording our discussion, but here’s the gist of his comparison.

In the past health tech was kind of like a static map that was outdated as soon as it was printed. New tech is like Waze which is being constantly updated. Waze evolves based on a variety of factors and data to be able to create a custom experience for the user.

For those not familiar with Waze (Now owned by Google), it uses everyone’s driving information in order to make sure you’re taking the fastest route possible. The app has been so successful, it has caused new traffic problems in neighborhoods when Waze would reroute drivers through a neighborhood most people wouldn’t have thought to take to avoid a trouble area. It caused so much traffic in these neighborhoods, a lot of neighbors got really upset.

While there are challenges with any application, I think that Chris’ comparison is a good one. The EHR is essentially a static map of a person’s visit to the doctor. That information is outdated almost immediately after the patient leaves the doctor’s office. It’s great for historical understanding, but certainly isn’t a real time look at what could most benefit a patient’s health.

As I prepare for CES next week, I’m excited to see the slew of health sensors and health applications that will be at the conference. These combinations of technology will get us closer to the Waze of healthcare where our health status and the status of where our health is headed is updated in real time. I haven’t seen the Waze of healthcare yet. Have you?

#WhatTheHealthcare – Brilliant, but Sad

Posted on December 27, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

If you’re on social media, you’ve probably seen the #WhatTheHealthcare hashtag that was started by HealthSparq. Along with the social media posts, they’ve also created a #WhatTheHealthcare! site that aggregates the frustrating healthcare stories that are out there.

Here’s a sample of the type of #WhatTheHealthcare stories they’re sharing:

As the title of this post says, it’s brilliant, but also very sad. There are so many #WhatTheHealthcare moments out there and we need to do better.

If you have a #WhatTheHealthcare moment, share it with us in the comments or on Twitter with the #WhatTheHealthcare hashtag. I have a feeling these stories are just getting started. The only way we can fix these problems is if we’re not afraid to share them. The next step that might be interesting is pairing these #WhatTheHealthcare moments with solutions.

So far most of the #WhatTheHealthcare stories have been from the patient perspective. It would be interesting to hear all the #WhatTheHealthcare stories from the doctors, nurse, front desk, HIM, etc perspectives as well.