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How Does Age Impact Patient Satisfaction & Provider Switching? – #HITsm Chat Topic

Posted on July 25, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/28 at Noon ET (9 AM PT). This week’s chat will be hosted by Lea Chatham (@leachatham) from @SolutionReach on the topic of “How Does Age Impact Patient Satisfaction & Provider Switching?.”

A new patient survey conducted by Solutionreach, looked at patient satisfaction, practice selection, practice switching, and communication preferences across three generations–baby boomers, Generation X, and millennials–and four practice types–primary care, dental, dermatology, and eye care.

Not surprisingly there were some striking differences between the generations. For example, baby boomers are much more satisfied with their providers than the other two generations. However, there were also some unexpected consistencies like a desire for more email and text communication across all generations.

The survey found that across all generations and all types of practices there is a significant amount of practice switching going on, probably more than ever before. In this #HITsm chat we’ll look at some of the data and what a few of the surprises were as well as some of the things providers should be thinking about if they want to retain and recruit patients in the different generations.

For more information on the Solution Reach survey mentioned above, check out their paper, news release, and these two blog posts.

Questions we will explore in this week’s #HITsm chat include:
T1: Baby boomers appear to be more satisfied with providers than other generations, what might be contributing to this? #HITsm

T2: Why are millennials and Gen Xers so much less satisfied with providers? #HITsm

T3: What are some of the key areas of low satisfaction across practices/generations? How do we fix it? #HITsm

T4: New data suggest liking your doctor isn’t enough anymore. What does it take to keep patients today? #HITsm

T5: Should practices start taking age into account for retention/recruitment of patients? How? #HITsm

Bonus: Should doctors be using tools like texting in day-to-day practice? Where and when? #HITsm

Upcoming #HITsm Chat Schedule
8/4 – Health IT Interoperability
Hosted by Alan Portela (@AlanWPortela) from Airstrip

8/11 – TBD
Hosted by TBD

8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Healthcare Cybersecurity Cartoon – Fun Friday

Posted on July 21, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This week’s Fun Friday comes from the #IoMTchat (Internet of Medical Things) and was shared by Rasu Shrestha. This cartoon has so many good elements including the great password sticky note. As in most humor, this isn’t too far from the truth.

Rasu is spot on in his tweet too. Key to cybersecurity in healthcare is understanding employee behaviors and motivators. You’ll never change the culture and improve cybersecurity if you don’t understand your employees’ needs.

Meeting the Patient Where They Are – #HITsm Chat Topic

Posted on July 18, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/21 at Noon ET (9 AM PT). This week’s chat will be hosted by Melody Smith Jones (@MelSmithJones) from HYP3R on the topic of “Meeting the Patient Where They Are.”

Every day, decision-makers across the healthcare industry sit in boardrooms charting the course for the future of patient engagement.

At the same time, individual patients are turning to new sources for health information, researching symptoms online and crowdsourcing answers from friends on social media.

More than ever, healthcare providers need to meet patients where they are.

Join this Twitter chat to explore how healthcare decision-makers can get out of the confines of the boardroom and truly understand the patient experience of today.

Questions we will explore in this week’s #HITsm chat include:
T1: As the healthcare consumer turns away from traditional media & towards digital channels, how can we meet the patient where they are? #HITsm

T2: Since financial literacy and price transparency have a steep learning curve, how can we meet the patient where they are? #HITsm

T3: As healthcare consumers continue to become avid researchers in their own right, how can we meet the patient where they are? #HITsm

T4: As the patient stares blankly at the available patient portal, how can we meet the patient where they are? #HITsm

T5: As patients and families bring digital devices with them into the care setting, how can we meet the patient where they are? #HITsm

Bonus: As the worlds of social media and intelligence continue to merge, how can we meet the patient where they are? #HITsm

Upcoming #HITsm Chat Schedule
7/28 – How Does Age Impact Patient Satisfaction & Provider Switching?
Hosted by Lea Chatham (@leachatham) from @SolutionReach

8/4 – TBD
Hosted by Alan Portela (@AlanWPortela) from Airstrip

8/11 – TBD
Hosted by TBD

8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

The Digital Juxtaposition – Fun Friday

Posted on July 14, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Eric Topol shared these 2 cartoons showing the interesting juxtaposition of technology in our lives:

I’m sure many of my readers will hate the 2nd cartoon which helps to perpetuate the stereotype that older people don’t want to use technology. So, I’ll just head that off by saying that many older people are great users of technology and love it. However, there is still a difference between youth that are glued to technology and the older generation that uses technology, but often prefers something printed. Finding the balance is tough.

What I’ve found interesting is watching my kids and technology. They certainly love technology and they love playing games, watching Netflix, etc. However, I’ve also realized that they still have a lot to learn when it comes to learning technology. They’re not unlike the older generation in that regard. The only difference is that they are generally more open to learning the technology. However, they’ve had such well done experiences in their games and entertainment that I think the younger generation gets really frustrated when they come across technology with a poor user experience.

A little something to chew on this Friday. Any other observations you’d add to this digital juxtaposition?

Best Practices for Patient Engagement

Posted on July 13, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

The following is a guest blog post by Brittany Quemby, Marketing Strategist for Stericycle Communication Solutions, as part of the Communication Solutions Series of blog posts. Follow and engage with them on Twitter: @StericycleComms
Brittany Quemby - Stericycle
Knowledge is power… so the saying goes.  When it comes to patient engagement, it couldn’t be more true. Being “in tune” is the key to unlocking the ultimate patient experience. Knowing what your patients need and want allows you to close the gap and deliver on those desires, while developing a deeper connection through effective patient engagement.

Here at Stericycle Communication Solutions, we are a group of individuals with all different types of needs and wants as patients. Below are some of the best practices that we preach to our doctors and healthcare providers when it comes to patient engagement and the patient experience:

Connect with meaning – Reach us where we spend most of our time. Roughly two-thirds of us own a smartphone, meaning we have access at our fingertips.  We expect an interactive and omni experience with our healthcare providers. We are looking for simple ways to connect with our doctors, schedule appointments, and prepare for important appointments.  By engaging on these terms, healthcare practices can be sure to connect to patients on a deeper level and encourage repeat visits to their health system.

Engage through multiple and preferred channels – We expect our healthcare experience to fit seamlessly into the rest of our lives. This means integrating with the technologies that we prefer including online, in person, and on our devices.

Did you know that:

  • 91% of us email daily
  • 77% of us set up appointments with their primary care provider via phone call
  • Text messages have a 98% open rate

These simple touch points, enables you to effectively engage using more than one mode of communication, ensuring you connect with us the right way each time!

Get personal! – Patients are no different than the everyday consumer.  We love personalization. In fact, 47% of us said we wanted “personalized experiences” when it comes to our health. Communicating based on our specific needs and wants gets noticed and evokes action! This allows providers to not only connect on a more personal level with us, but also empowers us to take an active role in own healthcare.

Involve Us! – Keep us in the loop! We are more involved in our own health than ever before.  Use of health apps and wearables have doubled in the last two years. We want to play an active role when it comes to important healthcare related moments.  Both US consumers (77%) and doctors (85%) agree that the use of health apps and wearables helps patients engage in their health. We want to be involved; take advantage!

To learn more about effective patient engagement, download this patient engagement whitepaper.

The Communication Solutions Series of blog posts is sponsored by Stericycle Communication Solutions, a leading provider of high quality call center & telephone answering servicespatient access services and automated communication technology. Stericycle Communication Solutions combines a human touch with innovative technology to deliver best-in-class communication services.  Connect with Stericycle Communication Solutions on social media: @StericycleComms

Healthcare Data Integration Cutting Room Floor: Cluttered with Valuable Unused and ‘Laundered’ Data – #HITsm Chat Topic

Posted on July 12, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/14 at Noon ET (9 AM PT). This week’s chat will be hosted by Bill Fox (@FoxBigData) of @MarkLogic on the topic of “Healthcare Data Integration Cutting Room Floor: Cluttered with valuable unused and ‘laundered’ data.”

Improving healthcare data integration, flexibility, agility and time to market for development and implementation starts with ingesting data and ends with analytics and insights-an operationalize before you analyze best practice approach.

How healthcare data is captured, represented, secured and made available to the application services intended to support the value-based models of care everyone expects to improve patient outcomes, while addressing escalating costs, is a fundamental necessity for digitally transforming today’s healthcare organizations.

Thankfully, operational data integration technologies have rapidly emerged that address and support the critical functionality healthcare providers, health plans and ancillary organizations need to support the healthcare consumers and patients, and effect true health care outcome improvement and cost containment challenges.

The intention of this chat is to share ideas, facts, thoughts, and opinions on the theme of whether the legacy technology that still dominates most IT shops in healthcare supports reform and innovation initiatives or not. Quite simply, are we leaving too much valuable, unused and ‘laundered’ healthcare data” on the ‘Cutting Room Floor’ of the very healthcare organizations we’re all counting on to best leverage that data? Our hope is that this chat helps to surface how healthcare organizations – providers, payers, 3rd parties and vendors – can get the most from our respective investment in our healthcare data platforms.

Reference & Resources:

This Week’s Topics
T1: What’s your biggest, most expensive health data “hairball” or pain point in combining data across domains or multiple systems? #HITsm

T2: What is the most valuable data that’s not being used today in #healthcare due to cost / complexity of integration? #HITsm

T3: What data impacts #healthcare consumer / member / patient experience and service the most? #HITsm

T4: 80% of all data is unstructured. What types of unstructured data can help improve service, outcomes & lower costs the most? #HITsm

T5: Why should scarce resources be invested in analytics before combining, enriching, harmonizing and operationalizing data first? #HITsm

Bonus: Why do firms continue using legacy ETL & tools vs adopting a “next gen” data integration platform approach? #HITsm

Upcoming #HITsm Chat Schedule
7/21 – Meeting the Patient Where They Are
Hosted by Melody Smith Jones (@MelSmithJones) from HYP3R

7/28 – How Does Age Impact Patient Satisfaction & Provider Switching?
Hosted by Lea Chatham (@leachatham) from @SolutionReach

8/4 – TBD
Hosted by Alan Portela (@AlanWPortela) from Airstrip

8/11 – TBD
Hosted by TBD

8/18 – Diversity in HIT
Hosted by Jeanmarie Loria (@JeanmarieLoria) from @advizehealth

8/25 – TBD
Hosted by TBD

We look forward to learning from the #HITsm community! As always let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Is Your Revenue Cycle Suffering? – Breakaway Thinking

Posted on July 10, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This post is part of the Breakaway Thinking blog post series which is sponsored by Breakaway Learning Solutions, a Conduent Company.

Healthcare and specifically healthcare IT seems to be full of distractions. There has always been a lot of regulations in healthcare, but lately, it seems overwhelming. We’re just coming out of one of the most overwhelming distractions to hit healthcare, meaningful use. However, just behind it is MACRA. If you’re part of any healthcare IT organization, you are certainly all too familiar with the impact these regulations have had on your organization.

While each of these regulations is important to your organization, it is worth taking the time to step back and evaluate what areas of your organization might be suffering because you were distracted by meaningful use and now MACRA. One area that’s suffered from these distractions is revenue cycle management. The harsh reality is that when we lose focus on revenue cycle management, it suffers.

Along with losing focus on revenue cycle management, other things are causing organizations’ revenue cycle efforts to underperform. One example of this is the impact switching to an all-in-one EHR system has had on revenue. Many organizations understand that there are benefits to a tightly integrated all-in-one system, but in many cases, these organizations have found that the revenue cycle management in these all-in-one systems is inferior to what they were using previously.

In some cases, the new system is the problem and is causing revenue shortfall. In other situations, when the organization switched to the new revenue cycle management system they didn’t train the users effectively on the new system. So much focus is paid on training the doctors and nurses, it’s easy to see how your revenue cycle professionals don’t get the training they need. Properly training these people on the new system can pay big dividends on the revenue side of things.

Related to training, many healthcare organizations are finding it a challenge to retain their high-quality revenue cycle staff. When a new staff joins the organization, they also will often suffer from poor quality training which directly impacts the bottom line as revenue cycle suffers. Creating a consistent and structured program for training new staff on your revenue cycle management software is a great investment for every organization. Plus, it will help retain those new employees who want to stay with an organization who cares about making sure they’re well trained to perform their job.

No doubt revenue cycle management is only one area that’s suffering amidst all of the regulations and distractions we experience in healthcare IT. Take the time now to sit down and understand what areas of your organization could benefit from some added attention, focus, and training. You’ll be surprised at the opportunities available to improve your organization similar to what’s described above for revenue cycle management.

Learn more about the Breakaway Thinking blog series sponsor, Breakaway Learning Solutions, and download their FREE whitepaper “Leadership Insights: Gaining Value from Technology Investments.”

Healthcare Communication Cartoon – Fun Friday

Posted on July 7, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Happy Friday Everyone! This feels like a short week because of the holiday. Time for some fun Friday. I really like this first one because it has so many layers of humor. IT people like myself will see the humor from the tech angle, but nurses will see the humor from the overworked nurse angle. Tech will hopefully help with situations like this.

And the importance of communication in healthcare. Another area where tech should help, but in many cases it’s hindering us.

International EHR Adoption: Challenges and Solutions – #HITsm Chat Topic

Posted on July 5, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 7/7 at Noon ET (9 AM PT). This week’s chat will be hosted by Stefan Buttigieg, MD (@stefanbuttigieg) on the topic of “International EHR Adoption: Challenges and Solutions.”

EHR Adoption around the world is still a contentious issue which a large number of healthcare providers still struggle with, especially in continents like Europe. Healthcare I.T Professionals, many time struggle to convince senior management amidst spiralling costs, significant changes in Healthcare System Legislations and Cybersecurity challenges. 59% of 27 EU Member States have an implemented electronic health record whilst the US has a 67% Adoption rate, what can we do better?

Please join us for this week’s #HITsm chat focused on International EHR Adoption. We’ll use the following 6 questions as the framework for the discussion:

This Week’s Topics
T1: What are your EHR Adoption Success Stories? #HITsm

T2: What lessons have you learnt from your EHR Adoption? #HITsm

T3: What challenges are you facing within your country for EHR Adoption? #HITsm

T4: How has legislation supported EHR Adoption in your country? #HITsm

T5: Open-Source, Off-the-Shelf or Custom? #HITsm

Bonus: Economic Incentives or not? Do they work? #HITsm

Upcoming #HITsm Chat Schedule
7/14 – Healthcare Integration Cutting Room Floor: Cluttered with valuable unused and ‘laundered’ data
Hosted by Bill Fox (@FoxBigData) of @MarkLogic

7/21 – Meeting the Patient Where They Are
Hosted by Melody Smith Jones (@MelSmithJones) from HYP3R

7/28 – How Does Age Impact Patient Satisfaction & Provider Switching?
Hosted by Lea Chatham (@leachatham) from @SolutionReach

8/4 – TBD
Hosted by Alan Portela (@AlanWPortela) from Airstrip

We look forward to learning from the #HITsm community! As always let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Voting for the 2017 #HIT100 Starts Now!

Posted on July 4, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

It’s the fourth of July and that has traditionally been the start of the #HIT100 nominations. The first #HIT100 was started by Michael Planchart, the person behind the Twitter handle formerly known as @theEHRGuy (he gave custodian of the Twitter account to someone else and Michael seems to have gone anonymous for some reason), as a great way to celebrate the Fourth of July holiday and turned out to be a fun way to get to know many of the various healthcare social media influencers throughout the summer. Even with Michael now off social media, we hope we can carry on the tradition that Michael started by continuing to encourage people to participate in the nominations for the #HIT100.

If you missed past versions, the #HIT100 is a way for you to recognize your peers, friends, and heroes who have been contributing to the #HealthIT, #HITsm, #hcsm, #HITchicks, #hcldr, #HITMC and other related communities through their tweets, blogs, books, etc. Your nomination is a small reward for their efforts and all of the nominations in aggregate make for an amazing list of people working to improve healthcare.

In order to make the nominations meaningful, we ask that all nominations include the person being nominated, the #HIT100 hashtag, and a short phrase or hashtag identifying why you’re nominating that person. You don’t have to explain why you’re nominating someone, but if you don’t do it then it generally lacks meaning and looks like you’re just trying to game the nomination process. Take the time and make your nominations something that provides value to the person you’re nominating.

Also, if you really want to go the extra mile, Michael has asked people to do what they can to support the challenges the Venezuelan people face right now where many people are starving and can’t get medications. I really like Michael’s idea of doing even more with our #HIT100 nominations. So, even if you don’t connect with his Venezuelan request, think about ways you can better help those in healthcare who need it the most.

Here’s an example nomination: “I nominate @MandiBPro to the #HIT100 list because she’s a sincere advocate for the patient and doing what’s right in healthcare.”

We’ll be using the following rules for how we’ll be counting nominations (others in the community are welcome to use their own methods):
1. Twitter accounts must have existed prior to today.
2. The nomination process is completely socially biased, but we’ll filter obvious abuse where reasonable (Did the Nigerian Princess with no followers really nominate you?).
3. RTs will be counted if they include the required elements.
4. Thank you RTs by the person being nominated will not be counted, but we do encourage sincere gratitude being expressed to those who nominate you. If you remove the nomination from your tweet you’ll have more room to show thanks without cluttering the stream.
5. There will only be one round of voting.
6. Please do not include the #HITsm or other hashtags unless they apply to the person(s) being nominated. Let’s be conscious of unnecessarily adding tweets to everyone’s stream.
7. Nominations will be counted at the sole discretion of the hosts and anyone else is welcome to chop up, analyze, the nominations however they see fit as well. This is for fun anyway, so don’t stress it.
8. Last but not least, you must have lots of fun!

I’m looking forward to seeing all the nominations. Plus, we’ll publish a list of the top 100 nominations and a number of other lists that come out of the nominations as well.

Legal Disclaimer: By submitting a nomination, you agree that any statements are your own opinion otherwise you would not have written or tweeted the message. All statements, whether funny or not, are your own information and thoughts. Funny tweets add no weight to your vote, but if you make us laugh we’ll love you for it. All other generic disclaimers apply, we just couldn’t take up any more words to state them.
Legally disclaimer originally offered by @Matt_R_Fisher and reused here for your entertainment.

Past #HIT100 Lists:
2016 #HIT100
2015 #HIT100
2014 #HIT100
2013 #HIT100
2012 #HIT100
2011 #HIT100