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Role of Provider Engagement for Improving Data Accuracy – #HITsm Chat Topic

Posted on October 10, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 10/13 at Noon ET (9 AM PT). This week’s chat will be hosted by @CAQH on the topic of “Role of Provider Engagement for Improving Data Accuracy.”

Healthcare provider data forms the foundation of many important processes in the nation’s healthcare system, whether referring a patient to a specialist, paying insurance claims, credentialing providers or maintaining accurate provider directories. Yet access to accurate, timely provider data has remained elusive.

A lack of authoritative and reliable sources has resulted in a costly, piecemeal approach to acquiring and maintaining provider information. The commercial healthcare industry spends at least $2.1 billion annually on inefficient processes to maintain the data, according to a recent CAQH white paper.

While healthcare providers are important contributors of their professional and practice information, the task of submitting frequent updates to different organizations, through different channels, has created a significant administrative challenge.

Join @CAQH in a discussion about the role of provider engagement in improving data accuracy. Topics will cover strategies for collaboration and enhanced communication to ease the burdens on providers and users of provider data.

Reference Materials:

Topics for This Week’s #HITsm Chat:

T1: Stakeholders define provider data differently. How do you use provider data & in what role, i.e. payer, provider, consumer? #hitsm

T2: How does the shifting definition of “provider” (e.g. emerging provider types) impact data management? #hitsm

T3: How can the industry empower providers to participate more actively in data accuracy? #hitsm

T4: What can industry stakeholders do to reduce the administrative burden on providers? #hitsm

T5: What strategies would help providers and payers hold each other accountable for high-quality provider data? #hitsm

BONUS: What is the biggest opportunity you see for improving the quality of provider data right now? #hitsm

Upcoming #HITsm Chat Schedule
10/20 – Community Sharing Chat
Hosted by the #HITsm Community

10/27 – Aggregating the Patient Perspective and Incorporating It Into Software to Change Healthcare
Hosted by Lisa Davis Budzinski (@lisadbudzinski)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

After Death Data Donation – A #hITsm Halloween Horror Chat

Posted on October 3, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 10/6 at Noon ET (9 AM PT). This week’s chat will be hosted by Regina Holliday (@ReginaHolliday), Founder of #TheWalkingGallery on the topic of “After Death Data Donation.”

Since this month is October (which is heavily associated with death and horror in western cultures) and this week is National HIT week, I thought we would combine the two and talk about death and data donation. Since the 1970’s the autopsy rate in the US has plummeted to less than 10%. When the results of the autopsies are evaluated, in 30% cases the cause of death on the death certificate is a misdiagnosis.

In EHR data collection, the system is designed to capture data of a live patient and data collection stops once a patient dies. Let’s explore these topics in this week’s #hITsm Twitter chat.

References:

Here are the questions that will serve as the framework for this week’s #HITsm chat:
T1: How can we create a system that provides more access to autopsies? #HITSM

T2: How do we collect autopsy data through the EHR for quality control and public health? #HITsm

T3: How do we change a status quo that is willing to look the other way when faced with the reality of poor data about death? #HITsm

T4: How can we make after death data donation a reality for patient families? #HITsm

T5: Some states still have their autopsy data in paper systems. Does ONC need a meaningful use for a meaningful death? #HITsm

Bonus: The CDC did a great job reminding folks about disaster preparedness with their Zombie campaign. Can the do something like that to highlight the need for cause of death data? #HITsm

Upcoming #HITsm Chat Schedule
10/13 – Role of Provider Engagement for Improving Data Accuracy
Hosted by @CAQH

10/20 – Community Sharing Chat
Hosted by the #HITsm Community

10/27 – Aggregating the Patient Perspective and Incorporating It Into Software to Change Healthcare
Hosted by Lisa Davis Budzinski (@lisadbudzinski)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

The Subtle Signs of Sepsis Infographic

Posted on September 27, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Sepsis has been a major challenge in healthcare for a long time. This was highlighted really well on the Wolters Kluwer Nursing Center website:

Throughout my experience in health care over the past 30 plus years, the diagnosis of sepsis has been one of the most challenging. Sepsis affects millions of people worldwide and one in four of the people affected will die. The way we recognize and treat sepsis has changed over the years, and in January 2017, the International Guidelines for Management of Sepsis and Septic Shock: 2016 was published. This update to the 2012 guidelines, emphasizes that patients with sepsis should be viewed as having a medical emergency, necessitating urgent assessment and treatment.

According to the Advisory Board, the average direct cost per case for a primary sepsis diagnosis is $18,700, yet the typical Medicare reimbursement for sepsis and sepsis with complications is just $7,100-12,000. It’s no wonder so many hospitals are worried about sepsis.

I’ve been impressed with the way technology has been used to address the problem of Sepsis. I’ve seen a lot of companies working to use analytics to predict sepsis or identify it in real time as it’s happening. I recently saw where Wolters Kluwer partnered with Vocera to be able to connect the Sepsis risk analysis data with the providers, carrying Vocera badges, who can make the proper diagnosis and start treatment in the early stages when Sepsis is most treatable.

This kind of collaboration between healthcare IT vendors is the only way we’re going to make a dent in major healthcare problems like Sepsis. So, I applaud these two companies for working together.

For those that don’t know, September is Sepsis Awareness Month. As part of this month long recognition of Sepsis, Wolters Kluwer put together an infographic that shows the subtle signs of sepsis. While technology can certainly help with Sepsis identification and treatment, there’s still an important human element as well. This infographic highlights the signs that healthcare providers can and should look for and methods of treatment.

What efforts have you seen effective in identifying and treating sepsis in your healthcare organization?

Condition Management vs. Episodic Care Management – #HITsm Chat Topic

Posted on September 26, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/29 at Noon ET (9 AM PT). This week’s chat will be hosted by Brian Eastwood (@Brian_Eastwood) from @ChilmarkHIT on the topic of “Condition Management vs. Episodic Care Management.”

The status quo of episodic care management – static care plans that rely heavily on high-touch interventions – is unsustainable if the healthcare industry truly intends to lower costs and improve outcomes. In response, the industry has seen growing interest in digital chronic condition management programs that take a more holistic and individualized approach to care. By and large, these programs use short but frequent interventions that aim to address the root causes of a condition, rather than just the symptoms themselves, in an effort to help program participants manage their condition(s) and improve their quality of life.

Given the current market, health insurers and employers are more interested in adopting condition management programs that provider organizations. This isn’t surprising – employers and insurers have clear “skin in the game” to cut costs, and providers do not – but it is nonetheless disappointing. This week’s #HITsm chat will discuss what it will take for condition management programs to gain the interest of those who deliver care, not just those who pay for care.

References:

  • Assessing the Growing Market for Condition Management Solutions: Blog post and webinar
  • Condition Management: A Healthcare Disruption That Just Might Stick: Blog post

Here are the questions that will serve as the framework for this week’s #HITsm chat:
T1: What are the key drawbacks to static condition mgmt. (both tech and workflow)? #HITsm

T2: What does holistic condition mgmt. do that episodic care mgmt. doesn’t? #HITsm

T3: How can condition mgmt. show that it’s not just a “wellness program” in new clothes? #HITsm

T4: Aside from payment reform, what will it take for provider orgs to pivot to condition mgmt.? #HITsm

T5: Where do you see the market for holistic condition mgmt. in the next 3 years? #HITsm

Bonus: Which vendors or orgs are getting condition mgmt. right? #HITsm

Upcoming #HITsm Chat Schedule
10/6 – After Death Data Donation – A #hITsm Halloween Horror Chat
Hosted by Regina Holliday (@ReginaHolliday), Founder of #TheWalkingGallery

10/13 – Role of Provider Engagement for Improving Data Accuracy
Hosted by @CAQH

10/20 – Community Sharing Chat
Hosted by the #HITsm Community

10/27 – Aggregating the Patient Perspective and Incorporating It Into Software to Change Healthcare
Hosted by Lisa Davis Budzinski (@lisadbudzinski)

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

The Impact of HIEs in Natural Disasters – #HITsm Chat Topic

Posted on September 19, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/22 at Noon ET (9 AM PT). This week’s chat will be hosted by Brian Mack (@BFMack) from @GLHC_HIE on the topic of “The Impact of HIEs in Natural Disasters.”

On August 29th, 2005, Hurricane Katrina, a category 3 storm, made landfall in SE Louisiana. Torrential rain and sustained winds exceeding 110 MPH quickly overwhelmed the protective measures in place, and the subsequent storm surge breached levies and flooded huge swaths of New Orleans and surrounding areas. Mass-devastation across Louisiana and Mississippi contributed to the deaths of nearly 1,500 people, forced tens of thousands more from their homes, and caused an estimated $108 billion in property damage. At that time, only 10% of physicians were actively using electronic medical records, and electronic health information exchange was still was in its infancy. An incalculable number of paper health records were lost forever. The lack of access to patient information during and following the storm significantly hindered medical response efforts, and required years to replace.

Fast forward to Aug. 24th-26th, 2017, when Hurricane Harvey, an even larger (Cat. 4) storm struck Southern Texas, and dumped more than 40 inches of rain on the greater Houston area. While Harvey has been described as “Houston’s Katrina” in terms of its intensity and impact, the story was significantly different for the healthcare delivery system. Two health information exchanges in the region, the Greater Houston Healthconnect (GHHC) and Healthcare Access San Antonio (HASA) worked together to assist both those who stayed through the storm, as well as those who were evacuated. GHHC staff actually shuttled between shelters in the Houston area, overseeing the set-up of HIE portals, to help clinicians provide care for patients. Providers were able to maintain access to patient records, even from remote locations, using laptops and WiFi to access EHR systems in the normal way. As a result, the response to medical needs, and continuity of care for the population impacted by Harvey across Texas was seamlessly maintained at a very high level.

This week’s #HITSM Twitter chat will discuss the opportunities, challenges, and value of community-based Health Information Exchange in connecting the “last mile” of interoperability, particularly in emergency situations.

Some additional reading:

Here are the questions that will serve as the framework for this week’s #HITsm chat:
T1: What lesson(s) should we, as participants in the healthcare ecosystem, take away from events like Hurricanes Katrina & Harvey? #HITsm

T2: What roles do/should stakeholders: government (local, state, federal), HC providers, private sector, citizenry play in assuring adequate preparation for disasters? #HITsm

T3: What responsibilities do health IT infrastructure vendors (EHR), and Health Information Exchange have in supporting successful emergency response? #HITsm

T4: How do community based HIE’s differ from national interoperability efforts and/or vendor based solutions in emergency situations? #HITsm

T5: What examples from your own local communities can you share where community-based health information exchange either made a difference, or COULD have made a difference in responding to a public emergency? #HITsm

Bonus: Aside from the basic task of networking disparate healthcare providers, how could Health Information Exchange contribute to better connected communities? #HITsm

Upcoming #HITsm Chat Schedule
9/29 – Condition Management vs Episodic Care Management
Hosted by Brian Eastwood (@Brian_Eastwood) from @ChilmarkHIT

10/6 – After Death Data Donation – A #hITsm Halloween Horror Chat
Hosted by Regina Holliday (@ReginaHolliday), Founder of #TheWalkingGallery

10/13 – Role of Provider Engagement for Improving Data Accuracy
Hosted by @CAQH

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

The First Ever “Unchat” – #HITsm Chat Topic

Posted on September 12, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/15 at Noon ET (9 AM PT). This week’s chat will be hosted by…

That’s right! The #HITsm chat is going rogue this week. The #HITsm chat on Friday, 9/15 at Noon ET (9 AM PT) will have no agenda, no host, and no organization. It will be an hour long #HITsm free for all where anyone can propose any topic, thought, idea, meme that they want. You can share a link, a picture, a thought, a question, or anything else you feel like sharing.

Where this will end, no one knows, but that’s what makes it so exciting! If it falls flat, we’ll blame workflow and never do it again.

This chat was inspired by @burtrosen who asked for a chat where the #HITsm community can have a chance to “blow off steam.” I loved the idea and the “unchat” was born. There are so many great people in the #HITsm community, I’m sure that some amazing conversations will happen in this chat and likely on unexpected topics. Not to mention that random conversations are a great way to inspire new relationships.

To be clear, this is a true unchat. Those that join and participate will start the topics, extend the topics, ask questions, etc. The topics don’t even have to be related to health IT. If you want to talk about your holiday vacation plans, go for it. Is there a part of healthcare IT that’s really bothering you or has you really excited, let’s hear it. If you like cats as much as Brian Eastwood, share a cat photo. If you’ve fallen in love with your healthcare chat bot and want everyone to know it, share away. Of course, this is a community, so just be respectful and appropriate the way you’d be if we were hanging out or having dinner.

Given that this is an unstructured #HITsm unchat, there won’t be any formal questions for the chat. The threads will start and extend however the community sees fit. However, we will throw out this first question to get things started and the community thinking:

T1-5: What’s on your mind? #HITsm

We hope you’ll join us for this new #HITsm Unchat. Let’s get to know each other in new and unique ways.

Upcoming #HITsm Chat Schedule
9/22 – The Impact of HIEs in Natural Disasters
Hosted by Brian Mack (@BFMack) from @GLHC_HIE

9/29 – Condition Management vs Episodic Care Management
Hosted by Brian Eastwood (@Brian_Eastwood) from @ChilmarkHIT

10/6 – After Death Data Donation – A #hITsm Halloween Horror Chat
Hosted by Regina Holliday (@ReginaHolliday), Founder of #TheWalkingGallery

10/13 – Role of Provider Engagement for Improving Data Accuracy
Hosted by @CAQH

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Clinical Optimization Effort and ROI Matrix

Posted on September 6, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Over on Hospital EMR and EHR, Galen Healthcare Solutions has been providing some really practical and detailed information on optimizing an EHR as part of their EMR Clinical Optimization Series and they’re just getting started. Along with the EMR Optimization blog posts, they also have published a FREE EMR optimization whitepaper that dives into tips, tricks, and perspectives on how to approach driving a tangible return on your EMR investment.

I love that we are finally moving past the discussion of EMR implementation and moving towards EMR optimization. As David Chou, CIO at Children’s Mercy Kansas City, recently said in the CXO Scene podcast, “Hospitals have invested at minimum $100 million on their EHR and that doesn’t include all the consulting and training services required to implement the EHR on top of it.” Given this massive investment, it is more than time to optimize our EHR implementations and ensure we’re getting a great ROI from the investment.

In Galen’s EMR Optimization Whitepaper, they shared this really impressive matrix that looks at the clinical optimization effort required against the benefits an organization will receive from those efforts:


(Click on the above image to see the large version of the matrix)

There’s a lot to chew on in this matrix, so feel free to spend some time looking over the details. In fact, it would be beneficial to do a deep analysis of this matrix with your organization. No doubt you’ll uncover ways that your organization can benefit from better clinical optimization and it will help you evaluate areas where you should focus your initial attention.

While there’s a lot of detail in this matrix, I was struck by how few levers had an impact on costs. This is a tremendous insight to consider when it comes to EHR and clinical optimization and their impact on healthcare costs. No doubt there are other more important drivers of cost that need to be considered.

On the other hand, I was also struck by how many of the opportunities in the matrix were able to directly maximize revenue while also improving quality. Sometimes I think we look at the care we provide and see our efforts to improve quality as counter to our efforts to maximize revenue. This chart clearly illustrates how you can focus on improving the quality of care your patients receive while still maximizing your organization’s revenue.

I also like to look at the outliers in these matrices. In the matrix above, they’re found in the middle of the matrix. They require less effort, but the monetary ROI is high. I’m talking about “Keeping Patient in Network” and “Driving care delivery and managing acute and chronic diseases by evaluating the patient’s problem list in clinical documentation.” These are both things that can be done much more effectively on the back of the data found in the EHR. Are you maximizing these opportunities? I know many organizations that have barely begun the work of reducing volume leakage and improved clinical decision support. Those might be great places for your organization to start in your EMR optimization efforts.

What stands out to you when you look at the EMR optimization matrix above? Would you change any of the values in the matrix? Are there areas that are missing from the matrix that you would add? How many of these optimization efforts are you working on in your organization? We look forward to hearing your thoughts and perspectives in the comments and on social media.

Note: Galen Healthcare Solutions is a sponsor of Healthcare Scene and the EMR Clinical Optimization Series of blog posts.

Digital Health Innovation in Pharma – #HITsm Chat Topic

Posted on September 5, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

We’re excited to share the topic and questions for this week’s #HITsm chat happening Friday, 9/8 at Noon ET (9 AM PT). This week’s chat will be hosted by Naomi Fried (@naomifried) on the topic of “Digital Health Innovation in Pharma.”

The digital health revolution is in full swing. Each year, more and more digital innovations are coming to market that leverage hardware and software to provide new ways of delivering care and information to patients and providers. These solutions can improve outcomes, drive down costs, and/or boost efficiency.

Healthcare stakeholders are beginning to understand digital health’s ability to radically reshape the healthcare landscape. While many firms in the pharmaceutical and biotech sector (“biopharma”) are only slowly awakening to digital health’s potential, some forward-thinking biopharma companies are aggressively looking for ways to use digital health to strengthen their businesses. They see it as critical to improving patient outcomes, building connections with providers and patients, strengthening their brand, and driving new revenues.

Join our Twitter chat as we explore the growing opportunity for digital health innovation in pharma and biotech. We’ll discuss some of the exciting opportunities that are emerging; what is working and what isn’t; and which business models seem to be succeeding. Share your thoughts during our conversation September 8th at 9-10 am PT!

Reference Materials:

Here are the questions that will serve as the framework for this week’s #HITsm chat:
T1: What are the best #patient-facing digital health solution currently deployed by #pharma & #biotech? #HITsm

T2: What is exciting in “#digiceuticals” (mobile apps & software that treat #medical conditions)? #HITsm

T3: How are #pharma & #biotech effectively leveraging digital health tools to improve and extend communication with providers? #HITsm

T4: What is impeding the deployment of #digitalhealth by #pharma & #biotech? What could help? #HITsm

T5: Buy, build, partner? What models are going to be most successful for #pharma and #biotech to get into #digitalhealth? #HITsm

Bonus: If you were master of the #digitalhealth universe & could make a major change in the #healthcare ecosystem, what would it be? #HITsm

Upcoming #HITsm Chat Schedule
9/15 – Unchat
This chat will have no agenda and no topic. It will be a community free-for-all where anyone can introduce any topic, subject, question, image, video, etc that they want. This could get interesting.

9/22 – TBD
TBD

9/29 – TBD
TBD

We look forward to learning from the #HITsm community! As always, let us know if you’d like to host a future #HITsm chat or if you know someone you think we should invite to host.

If you’re searching for the latest #HITsm chat, you can always find the latest #HITsm chat and schedule of chats here.

Laboy Day Thought

Posted on September 4, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Gaining End User Buy-In to Your EHR – Breakaway Thinking

Posted on August 30, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This post is part of the Breakaway Thinking blog post series which is sponsored by Breakaway Learning Solutions, a Conduent Company.

One of the universal truths about EHR software is that if you don’t get user buy-in, your EHR efforts will fail. You may even complete your EHR implementation, but not having user buy-in will wreak havoc on your ability to use the EHR to improve your organization. The failures may not be immediately apparent, but you can be sure your users will cause it to fail if they haven’t bought into the project.

On the other hand, organizations that do get end user buy-in to their EHR generally see great results.

The best way to ensure end user buy-in to EHR is through great leadership. This is highlighted in this whitepaper Leadership Insights: Gaining Value from Technology Investments, but what can leaders do to help create EHR buy-in with their organization?

One key to ensuring organizational buy-in is to set clear goals. Ideally these goals are created collaboratively with your team. However, it is most important that your EHR goals are attractive to your end users. If the end users are interested and excited about the goals you’ve set for the EHR project, then they’re more likely to support the project. Plus, setting these goals gives the project an important guide when you’re faced with tough decisions. Not to mention these goals serve as the perfect way to evaluate the success or failure of the EHR post-implementation.

Another way to ensure EHR buy-in from your end users is to invest in effectively training those users. There are a lot of skills a doctor needs to see patients effectively. Learning to use an EHR effectively is a learnable skill as well. However, you must invest in training that ensures end users have the skills they need to be effective EHR users. Effective training is a powerful way to improve EHR buy-in within your organization even if you have a less than perfect workflow.

Implementing an EHR often requires a change to your organization’s workflow. Many organizations postpone these workflow changes until after the initial implementation. They see this as a phased approach to the changes brought on by a new EHR. If you’ve done this, don’t forget to go back and reevaluate your current workflow against the new opportunities available in the EHR. You’ll often discover new workflows that will better serve your users and patients.

Finally, cultivating a group of peer champions for your EHR is a great way to get EHR buy-in. These peer champions can be there when challenging situations arise that need to be resolved. As advanced users, they can share solutions to problems with their peers in a powerful way that can’t be replicated by support desks.

The one theme across all of these ideas is having a great leader who understands their end users needs and then empowers them to be successful. Each of the above are just strategies a leader can employ to better understand, empower, and assist their end users to successfully use their EHR.

What other strategies do you use in your organization to gain EHR buy-in? What have been the consequences to organizations that haven’t spent the time and money to get buy-in? What could they and should they have done differently? Share your thoughts in the comments.

Learn more about the Breakaway Thinking blog series sponsor, Breakaway Learning Solutions, and download their FREE whitepaper “Leadership Insights: Gaining Value from Technology Investments.”