Questions to Ask During an EMR Site Visit

Posted on May 17, 2007 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

There are a ton of questions that you should ask when doing an EMR site visit. Yes, I’m not going to even address that you should do a site visit. If you don’t think you should, then just plan on your EMR implementation to fail. Ok, that might be a small exaggeration, but not by much. A site visit to see the EMR software working and to ask questions from actual users of the system should be an essential part of any EMR selection process.

Here’s a few questions you might want to ask when you’re doing an EMR site visit (Thanks Elsie):

* Was the amount and quality of training sufficient?
* How did you go about minimizing productivity loss during implementation?
* Are interfaces with lab, PMS, etc. functioning to your expectations?
* Where there any unexpected costs?
* Name three things that would make the system better.
* What are the three best features of the EHR?

I think we could list 100 more, but these are a couple good questions that will start some conversation. Having a good conversation is the key, because conversation will prompt you to ask other questions which you might not have thought of before the visit.