Clinician Adoption of Healthcare Tech, Patient Satisfaction, and Safety: #HITsm Chat Highlights
Written by: Katie
Topic One: What are keys for successful, sustained clinician adoption of healthcare technology?
T1: Key (as with most things) is communication. Need more talk IT to Doc about how to use tech and doc to IT re:what they need #HITsm
— Nanette Nuessle, MD (@DrNanN) November 2, 2012
T1: Clinicians must be able to truly understand the benefits and incentives of adopting this technology. Training is key. #hitsm
— Omnicell (@Omnicell) November 2, 2012
T1: Make sure that #HealthIT serves the provider and the patient, not the other way around: bit.ly/efg6qU #HITsm
— Keith W. Boone (@motorcycle_guy) November 2, 2012
T1: We take the approach of making the new process as simple as the old process.Then you layer benefits on top of that. #HITsm
— docBeatApp (@docBeatApp) November 2, 2012
T1: HIT has to stop looking “bleeding edge” and like a science project and just work. Then the bandwagon will roll. #HITsm
— Peter Gilbert (@PeterNGilbert) November 2, 2012
T1: Help physicians understand that EHR will redefine workflows, and not try to conform old workflows to new technology#HITSM
— Mark James (@cardiologyHIT) November 2, 2012
Topic Two: How can we improve patient satisfaction? #patientexperience
T2: Sign up for portals too difficult, too long. Many portals limit what info is transparent. Patients frustrated #HITsm
— Nanette Nuessle, MD (@DrNanN) November 2, 2012
T2: Answer this question: “What do I do next?” All our minds detest states of confusion. Give clarity wherever possible. #hitsm
— Leonard Kish (@leonardkish) November 2, 2012
T2: Depends on the “we.” Vendors > Usable apps. Clinicians > Engage w/patients. Patients > Engage w/their health. All > Participate. #HITsm
— Jon Mertz (@jonmertz) November 2, 2012
T2: Improve patient satisfaction by looking at the patient as a customer, not a disease. #HITsm
— Peter Gilbert (@PeterNGilbert) November 2, 2012
T2: The preference of the patient is a big deal. Some of us want details, and some just want a pill. Hard position for docs. #HITsm
— jeffrey zinger (@jdzinger) November 2, 2012
#HITsm T2: Patients are interested in #mhealth, too. Educate them on apps that will improve their health. Look at their numbers, progress.
— Julia Weatherby (@juliaweatherby) November 2, 2012
Topic Three: What is #healthIT’s role in patient safety?
T3: Patient Safety is improved by better communication.Technology can improve communication.So, tech can improve pt safety. #HITsm
— EMR, EHR and HIT(@ehrandhit) November 2, 2012
T3 – Health IT the great enabler. My smartphone + better search results + secure email make my engagement as a patient possible #HITsm
— jeffrey zinger (@jdzinger) November 2, 2012
T3: Timely access to results, charts, medical data from anywhere facilitates quick clinical decisions in life threatening situations #HITSM
— Mark James (@cardiologyHIT) November 2, 2012
T3: IT can improve #Patientsafety thru Interop. 2 entire #patient continuum- labs, home, #LTC, #mentalhealth, prisons #HITsm
— Linda Lia (@EMRAnswers) November 2, 2012
Topic Four: When is a low-tech solution better than high-tech?
T4 Low tech is better when it’s something many people have access to or understand – can improve engagement levels #hitsm
— Perficient Health IT (@Perficient_HC) November 2, 2012
#HITsm T4: When is a low-tech solution better than high-tech? Facial expressions touch all important. I agree a hybrid approach is best.
— Lorri Zipperer (@lzipperer) November 2, 2012
T4: When we recognize that the answer to every patient/provider need is not necessarily “there’s an app for that” #hitsm
— Robert Green (@HealthcareNovel) November 2, 2012
T4: I think trick is to realize #healthit allows for new systems not just digitizing old ones. #hitsm
— CLOUDHealth (@CLOUDHealth) November 2, 2012
T4 is wide open – from low-tech #Sandy thoughts to solutions like, a dog which helps an elderly patient go to another level of care #HITsm
— Melissa Cole(@MelissaColeHTR) November 2, 2012
