One of my regular readers, sent me the following email about the availability of IT help for those implementing an electronic medical record (EMR).
If my conjecture about the mad rush for good quality IT help is correct, then I wonder if physicians will have to choose between experienced HIT contractors that have long waiting lists and may be overwhelmed with demand (particularly if they get greedy about taking on too many clients or have trouble scaling) or try to find a good but inexperienced firm that will be responsive.
Could be an interesting dilemma?
There’s no doubt that a physician’s IT support can sink an EMR implementation just as easily as a poor EMR vendor. I wonder how many failed EMR implementations should be credited to the IT people over the EMR vendors. I still give the lions share of responsibility for failed EMR implementations to the EMR vendors, but a large number are still thanks to poor IT support.
So, yes it is quite the dilemma. Either it’s going to slow the adoption rate of EMR or inexperienced IT people are going to cause lots of headaches for those implementing an EMR. I have a feeling we’ll have more of the later. The reasoning is simple. How do doctors know who is quality IT help and who is not? Answer: most don’t. I’ll have to think about ways in which I can help physicians solve this problem.
I personally believe that many good quality IT help companies will have trouble scaling as is described above. I know there are companies that have done this relatively well, but I personally think that scaling good help (basically people) is the hardest thing for any company to do.