EMR Configuration Demo Suggestion

Posted on January 13, 2006 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I saw a really good article written by EHR Insider that had a great idea in evaluating EMR companies. You should know and understand how much time and effort it will take to implement the EMR. Demo’s are usually on systems that have been set up extensively and designed to show you the best features. Knowing what effort it takes to get to that point is important. I would suggest that his request of what to configure seems to focus on how one company implements EMR. I’d prefer something more generic. Possibly a description of what you do now and how they suggest you implement your current process in their EMR environment.

Enjoy the article:
Tip #1, from EHRInsider.com…. Request a “Configuration Demo”!

What’s a configuration demo? Well… I just made up the term, but what I mean is that you need to schedule more than a “features demo”… (that’s when you have the rep shows you all the great things an EHR can do). You also need to have the rep provide a second presentation, the configuration demo. This demo shows you what it takes to build or setup the new EHR.

This is likely to just be for your smaller group of people who will be setting up the EHR during the configuration phase. When you buy an EHR you will typically create a small group comprised of a nurse, a provider and your new ‘EHR administrator(s)’ and this group will be responsible for setting up the EHR prior to your on-site user training and Go Live date many months down the road. This group of people simply must get a good idea on what level of computer expertise and how many man-hours are required to setup and configure this new system, and keep it running once it’s live.

This is the most shocking mistake I see. People are clearly buying $100,000+ systems and don’t have any idea about what it takes to build a new progress note template. Or create a new lab panel, a message template, a flow chart or add/modify new EHR screens. How hard is it to have the lab results drop automatically into your progress note? Or to change a health maintenance item’s due date? And your group will have to do all of this and much more before you take the system live.
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